DUPR

DUPR is the best way to get someone’s rating that we have as of now so most people are forced into getting it which is not the problem I’m really noticing. I’d suggest one thing For the more advanced player: some player want to challenge themselves by going left handed. This means you have to make 2 DUPR accounts. Not a huge thing but it would be nice to click a button “non dominant hand” and does the exact something. I’ve noticed a couple pros make different accounts JUST FOR THERE LEFT HAND. I’ve had to do this. But most people know my dominant and rating and won’t let me participate in much lower lever events because of this. Left hand brought back the joy of pickleball for me and I feel like there could be better ways of making that work!

There are many people with multiple DUPR profiles, and we have easily confirmed this by seeing that locations, names, events played and even the partners overlap. It is an impossible coincidence that 2 different people would have the same exact name, and would play with the same partners in the same tournament. And then these people use the DUPR ID with the lower rating to register for the tournament so they can play down and win. And then the tournament Director logs the scores with the ID with the DUPR ID the cheating player submits (their 2nd DUPR ID with the lower rating) so then if you lose to them, your rating gets tanked, but even if you win against them, your rating doesn’t go up much because they have an artificially low DUPR due to their multiple accounts. DUPR should “verify” accounts with birthday and photo ID and force merge accounts if / when this is reported. Otherwise the DUPR rating is simply not legitimate or reliable. It would be very simple they can sort all players by names and find duplicates, contact players and verify. And they could research when incidents are reported and take swift action. This is the only way that credibility can be built and maintained on this platform.

DUPR is getting 1 star in 2 different categories. 1) Overall Experience: DUPR does a terrible job tracking what a players actual rating is. The fact that you can increase or decrease your rating from what happens to a players results EVEN YEARS after you played each other- makes no sense. It’s all about a moment in time, when you played the match- as players are getting better/worse constantly, your rating should have nothing to do with another’s pickle journey. The system in general is fairly broken, they need to learn from ELO ratings like Chess & other big ranking systems (video games have some great ones) that can accurately depict a skill level, dupr is wildly inconsistent & doesn’t do a good job doing what it’s supposed to do. 2) App Experience: What a terrible system. The app is buggy, and technically troubled. The UI/UX is one of the worst experiences I’ve ever personally used. I could give constructive feedback here to fix, but it’s not worth it in a review- this is a 0/5 app & the website is also a very bad experience.

Previously I left a negative review because an issue prevented me from creating an account. Developers fixed that problem, so I’m updating this review. I really like the concept. Couple of issues remain for me. One, my partner and opponents have to be registered in DUPR for a match to be added. I get this, but it would be nice if I could add the match even if the algorithm couldn’t use it. Two, I play a tournament where the scoring system is “1 game to 11 win by 1”. DUPR doesn’t support this score method so technically I can’t enter the game. Would be nice if I could. All in all, thanks DUPR for trying to provide an improved ratings system.

Recently downloaded the free DUPR app and played some organized DUPR matches at a local club. The organization then reported the scores to DUPR and after sufficient games my rating result was activated. Then played some rec games with fellow likeminded players that were of similar ability and we kept track of our games. One player then posted them to DUPR right on the app and I was able to see the games and validate them. Thus they will count towards all of our ratings. DUPR app also allows you to look up other player’s ratings, follow all your reported matches and view stats. I think its an excellent app.

Literally, the worst app I’ve ever used. When you win against higher rated players, your ratings go down yet Teammates scores go up. Scores take forever to update in the system – literally months and months. you have to make sure everybody enters the system or you won’t get any ratings. Basically, no tech support other than “we’re working on it.” They’ve been saying the same thing for over a year and a half. “It’ll fix itself, it’ll fix itself,” but It never does. I have heard the same feedback from literally dozens of players. I finally got so frustrated, I just deleted the app. Looking forward to an actual technology company creating a app that works. It’s the wild west in Pickleball so people are just happy with whatever they have, hence the high ratings from many people.

The idea behind DUPR and the impact it can have is is great but the software performance is lacking. The app is slow when logging in and waiting for your rating to appear. Navigation is somewhat counter intuitive when trying to return back to you home page. Support is responsive but can take some time to resolve issues but they generally do resolve them. Loading scores from leagues/ladders when after submitting in their template takes awhile, would be great if it was a drag and drop function like they have for adding players to clubs. They are over promising their software and not delivering on time. Transparency and responsiveness go along way in customer loyalty.

The app keeps evolving, and they’ll fix a bug but then change the algorithm, or create a new bug. Right now I can’t get to my flex league opponents info in the app; have to go to the desktop, but some players do et even own a PC anymore. Love that we can enter rec games so that non-tournament players can get a rating!

I don’t see anyway to contact DUPR with questions?? I’ve claimed my profile. I’ve played in a few tournaments and see my history. But I am still listed as NR on my dashboard. When will my rating show up? I play weekly in a shootout league. The league uses Pickleball Den for scoring and rankings. Do these scores upload into the DUPR system or do they require manual upload? Are players expected to log recreational play. In golf we record every round, not just competitive rounds. Same for PB? Adding scores for rec play needs to be streamlined if logging is expected.

I am SO happy to have found DUPR. I was having such a hard time organizing truly level based play before and would end up getting whooped by players way better than me. I don’t mind that every now and again, but it’s so awesome as a casual rec player to know where I stand so I can play actually fun and competitive matches. I also love the stats and how I can see my progress over time. Can’t pickle without DUPR!

This DUPR rating leaves nothing to be desired. It is by far the most accurate system out there. It not only takes tournament results into consideration but any recreational match you play where all players agree to the results. Another amazing feature is the preciseness that comes with taking the points from each game into the calculation. DUPR has gone above and beyond!

The premise behind this is solid. This gives PB players a way to know their actual rating in somewhat real time. (Weekly updates) The app is far from user friendly and really needs a point and click method that will allow you to input data easier and on screens larger than a phone. To input an entire league’s results is very time consuming and will leave you with a headache from looking at your phone for 2 hours.

Still needs updates as this app is very slow and requires me to start it up again frequently. Unable to upload profile picture - I know it’s possible but literally cannot find it and I am a young person :) Challenging to have 1 admin upload games for league play (still not sure if possible) Would be nice to have favorites for people I play with often as it is harder to find people with a common name

I love the concept of this algorithm and the app is okay but there are some minor things that need work. 1. The matches sort order is a disaster. It defaults to sort matches oldest to newest despite that it says “newest to oldest”. Why? No one wants to start viewing matches from a year ago or more. We want to see the most recent matches and see them quickly. 2. I’d love to see a chart of my DUPR rating over time NOT the % of games won. Doesn’t make sense as front page stat.

So much to want to Mike, but so much that’s just poor programming and user interface. I get the idea and purpose. Kind of fails on execution. First off, I already noticed the date is wrong for my games. Second, data entry is very awkward. Doubles partner and all opponents must be entered individually. Why can’t I enter them at once? I’ve already seen someone entered an incorrect partner for me and it was accepted. No way to edit a game and correct that after it’s been accepted. I also see duplicate games entered…one by me and one by my opponent. So…now I have TWO losses instead of one. No way to edit or delete one or match the two as one same game. And of course you don’t get a ranking until once a week, I think after Tuesday night. Is there an actual person with an abacus calculating these? C’mon! Not a polished app or a finished product, by any means.

I know I’m a 3.2 on my best day but when you play higher level players it should not just be based on the win. DUPR should average the teams and apply a range so that your score does not tank just because you lose. I don’t understand how the calculations work but they do not seem fair when you are playing higher level players. Pretty upset I lost .14 in one afternoon playing very skilled players. Depressing and totally not accurate in my opinion.

Impossible to find players on the app. When I try to add a match and type in the full name of my partner, he doesn’t come up, even though I know he’s registered and I’m spelling his name correctly. So then I try searching just by his first name, but then the app spits out hundreds of people who are registered all over the entire state - and none of it is alphabetized, so it’s impossible to find him. I tried it with opponents and ran into the same issue. So flipping frustrating. Really poorly designed app.

I've had this app for a while now and recently discovered the ability to message other players. Unfortunately, the app doesn't notify you when you get a message. Email and app notifications are on by default and I also turned on text notifications. But, I get no notifications when someone messages me. I can see the messages in the app or on the website if I go check, but the app should notify me. Please fix this huge flaw ASAP!

I love a lot of things about this app, however, I would really really really like the ability to add friends! Every time I play with my friends I have to search for them time after time. This fix would make this app flawless.

Was introduced to the app being new to pickleball. I like the concept and the rating system. For me, the Match History page takes a long time to load (greater than 10 seconds). I only have 6 matches, so not a lengthy history that would cause the page to take that long.

They basically try to get you to spend more money on tournaments to increase your rating. But as soon as you lose a match or you don’t add sessions to your account from other tournaments that don’t match up with pickleball brackets then your penalized and lose massive amount of points terrible software and terrible customer support. If your injured and not up to date with submissions they penalize you. Horrible software and they don’t QA their own work.

The updates to matches played come through once a week, but the performance analysis and updated DUPR rating does not update at the same time. The causes the user to have to constantly check for updates so that you have your latest rating. Most recent ratings are needed for event placement.

The app is great and the concept is even better, being able to see your rating in a simple and dynamic way is fantastic. And if you ever played in a sanctioned tournament you already have a rating. Super cool app

I think that you should be able to add people as “favorites” or to a watch list, so you can keep track of your friends and favorite players. That’d be interesting. Maybe even add an “add friends” button, or create lists and group chats

Dev team, please add in the ability to filter by reliability score. I am moving to London and want to see the players in the city, but also want to see high reliability scores as they will most likely be serious players.

Demands to be updated in order to validate new matches, you go and update and it still won’t let you do it, thinks it hasn’t been updated. Also When playing leagues full player info like phone number and email are not available in the app for some reason, web version is still superior which is a shame

The email verification feature on the app is broken. I have verified my email like 20 times at this point and it keeps asking me to verify it again and again. The “already verified button” doesn’t seem to do anything and customer support unfortunately does not respond. There’s definitely a great opportunity for a better pickleball ranking system.

The dupr rating is majorly flawed… Before the dupr rating got revamped a few ago. I did not see all my matches counted. In fact only the matches that I loss were counted! Also I see this guy rating was 4.0 after he won 5 out of 6 matches in 3.0 level. So he decided to play our 3.5-4 level the following week and of course he got totally crushed…

What happened to the algorithm?! Shouldn’t it be changing as our network of people changes? Where is the performance chart? I’ve heard it’s only reflecting wins/losses now and not factoring in points. I sure hope that’s not the case, that would be ridiculous! Not a fan of recent updates.

I made an account and have verified my email 3 times in the past 2 days. It continues to tell me ‘you must verify your email to access this feature’ and it gets red when I hit ‘already verified’. My friend joined at the same time and is having the same issue, we’ve both tried logging out and back in with the same result.

I think this app is great for finding other players my level, and for helping to keep my rating accurate. Fun and easy to use!

This is a great app, BUT I really wish they added a feature to have 2 separate DUPR Ratings for (Mens/Women) & Mixed like they do for doubles and singles. It’s a completely different game and should be weighted differently. Other than that I love the app!

The sport needs a great rating system like DUPR is building. It’s already very good and while the app is well designed, the performance of the app is too often hindered. Poor performance for such a widely used app. Would also appreciate more insights within the app about the algorithm and statistics. Thanks, DUPR.

But ya failed to execute. The app is very buggy. Right now I’m trying to validate a match and it says to update the app first, and I’m in the latest version…….When you published how the algorithm works, you need to score x points for it to count….well…I see players not playing with others because they don’t want their DUPR to go down. Take this down and bring back the fun of the game!

Their customer support is accurate, and fast. Whether it’s merging players in my club, that have duplicate accounts, or fixing scores on matches… They are very helpful!

New release only. Screen refreshes after each letter is typed in search bar as it narrows the result list. Impossible to use. iPhone 12. Love the app, though.

After this latest update when I try to add matches it asks to verify my email (which was already verified) but I try to verify again anyway, send the email click the button in email and the app says the account can’t be verified and I can’t enter matches. The same thing is happening for the other couple we play with. Please help.

Crashes and freezes have improved over the year I have had and used this but I am not happy with how far my score goes down (or up) after one or two matches. It is not an accurate rating of my level.

The idea behind DUPR is great and innovative, (although you benefit too much from losing to highly ranked opponents), but the functionality and experience within the app is some of the worst I’ve ever seen on an app that’s fully released and not still in beta. 9/10 times opening the app, something goes wrong and full functionality is not there.

I played a couple of games with my friends for some doubles but it will not allow them to create or verify their account so all the games just say pending

The app has been great but have been unable to validate games when posted by another team. The games show up and the validate button is on the top but when I tap it, i can't scroll down to the bottom to confirm validation.

Signed up online and logged in online. Fine. Got the app and tried to login and apparently if you’re logged on elsewhere it won’t let you. Logged off online and by the time I came back to the app apparently I had exceeded some unspecified login limit. So now I’m waiting 30 minutes…just to see if what I suspect happened is accurate.

Great app so far. There is a bit of a learning curve figuring out how to use it - but getting the hang of it. One question: How do you send message to multiple recipients?

Love checking out my competitor’s ratings before matches - you can literally look up anyone !

Our club went to DUPR to help everyone with accurate rates in lieu of a Pro rating. It is not accurate for recreational play even competitive league play. Players were either over rated or underrated unless they played lots of tournaments. We have basically abandoned using it as it created more issues than it resolved.

This is a great app to keep track of your matches. The key is that everyone you play you must be registered. Easy to use.

DUPR is by far the best platform for tracking, submitting and keeping history of your pickleball matches and overall rating. Huge fan of DUPR

My rating went down by a whopping .50 randomly few weeks ago without any games played. Thought it was a glitch and would fix itself. After weeks of trying to contact support via text and email, still no help at all. Wish they would respond to help me.

I’ve emailed the support team twice in the past 6 days and still haven’t heard back. There’s an issue inside the app where my account can’t accept a club invitation. If they could fix this and respond I’d give 4 stars!!

App won’t allow verification of matches, says update to latest version even though it’s latest version… Multiple minor issues like this. Can’t see all marches, freezes when loading a tournament, etc.