I never heard anything good about this company and when I learned this is going to be my electric supplier, I was nervous. Didn’t have a choice and I thought that has to be the reason. No competition so they are costly and jerks. ABSOLUTELY NOT TRUE AT ALL!!! They are a good company and rates are reasonable too. If I have questions they answer and make sure I understand the answer. They lay it all out in their billing and online. I’ve never had a problem with FPL. I have friends who share. I’ve been with FPL for 18 years and I can’t remember a time I was not happy with FPL. Now, when I lived in southern NH, for 22 years, yeah, no problems with them either. Before that in MA, 40 min north of Boston and that was 10 yrs with that Co. Good company. Didn’t have problems. So, you can see, I don’t have problems with electric companies. I am so happy about that.
I had to call 5 times to finally get the power in my new apartment. It was my first time ever using this service and the lack of communication with all the different employees was tremendous. At first I had to pay the deposit which every other person that I now told me they never had to pay that before and even the internet says that there are some ways to avoid paying it, they didn’t want to help me with that. They never send me the email address were I was supposed to send my ID. Then I called back and they told me we will reply back saying that they recieved it and it will take from few minutes to 4 hours to get the power. Never recieved no email; waited 4 hours and no power, called again saying that I had food on the fridge and I needed the power right now!! But the guy told me again that it will be from few min to 4 hours… after 4 hours from previous call. The guy even told me that I wasn’t listening. And finally got the power, but now I see a new charge of 9 dollars on the account that wasn’t there before. It’s just awful that after paying over 100$ I had to go through all this to get the light. Shame on you FPL!!!
While sometimes difficult to find what you want, the FP&L AP is an excellent resource for today’s electric consumer. Track your monthly, daily hourly use. See the effect of your conservation choices. Learn how to conserve and save big money for a little effort. Learn how to go solar and decrease or eliminate your power bill. Learn about smart meters and net meters. While far from perfect, the AP allows you to take snapshots of use and compare your historical use. I wish you had more control over time periods, durations and other report parameters. But, who can complain, its free. Pay your bill online, see your projected use for the current month, and a whole slew of knowledge base for the consumer to use. Unfortunately, I just found this AP a few months ago. I could have been a wiser consumer and saved myself some money too! Just use it. It will become one of your favorite web pages to visit. But be warned, you may start turning off lights in unused rooms and performing other money saving tasks. Just don’t go OCD!
This company passing on the expense of building out its own infrastructure through added expense to consumers. The 4 scheduled rate hikes will result in major push back from consumers yet FPL knowing and working towards full monopolization of the Florida energy sector. There are so many data points signaling that FPL will not operate in the best interest of their customers and consumers are left with no other option for providers. The additional charges on everyone’s bill are seldom analyzed by consumers and FPL will and has inflated those to give incrementally to pad their coffers. Monopolies NEVER work to establish competitive and innovative markets, they destroy them. Floridians will rise up and the lobbyist for FPL will continue to push their fraudulent agenda with current administration will soon be getting an ear full and major push back. FPL also trying to take advantage of individuals who have invested in solar grid tie systems when in fact FPL tremendously benefits from the additional energy production their customers have paid for out of their pockets. The list of problems associated with the direction of FPL agendas is concerning and costly to consumers.
Thank God FPL Purchased our lousy electric company located here in Vero Beach. It’s the greatest thing that ever happened to us. I sat and waited year after year and could not wait until FPL Agreed on a contract. You have a classy company. Your online service is outstanding. The extra extra amenities that you offer is just really good. When Vero Beach utilities operated here in Vero, they had no website. It was absolutely ridiculous. I actually look forward to seeing my bill because I know that you’re not ripping me off. There was 10 trucks from FPL a year ago in Vero Beach at a Winn-Dixie. They were getting ready for a big storm. You also had about 40Pieces of equipment at the Humane Society parking lot on Route 60. I was super impressed to see all the vehicles prepared for the storm. I never once seen that with Vero Beach utilities. Thank you so much you guys are amazing.
I think they have been great. Even though there are people voicing their frustrations about delays, they surely have not been in a Fl hurricane before. And they did not stock up on basic stuff when they decided to ride out the storm. With, that said, people in Volusia county, this is just beginning of hurricane season, hope you’ve learned to be more responsible for your actions, and should be very grateful for the service we have received from FPL. Many improvements have been made over the years, but residents are also responsible for making improvements every year. We are responsible for our own actions, not someone else. Show some support and appreciation for persons helping that did not put you in your situation. But they are at our service during every catastrophic Mother Nature Event. Much appreciated for FPL service. S.Wilson
I live in an apartment complex, been here around 11 months. Come to find out through a shut off of power to another apt i have been paying for the wrong meter read. This mistake was made by the previous Power Company construction installation. FPL quickly reviewed my situation, corrected the problem and saw that my usage was slightly higher than what was paid. FPL decided not to back charge the difference due to the unusual situation. Thank you FPL for great “Customer Service”. Especially thanks to the three customer service representatives that helped me: Kashayla, Rhonda and Mike.
Problem with using app due to FPL not doing their job
I’ve been using this app for 51/2 years. It normally works well but the usage feature stopped working last month. That feature shows usage plus projected bill which I need for monitoring problems and budgeting. That stopped working so I tried calling FPL. They are very difficult to get through to other than automated which is no help with this problem. I was told a month ago that they were having problems reading our meter which is apparently done electronically, and that it would be resolved soon. A month later the meter still hasn’t been read so I still don’t have the usage feature. How about sending out a technician to read it? I miss the days when you could go to an office to get problems resolved. The app is good when it works. If there’s a problem it’s hard to get FPL on the phone and even then the problem doesn’t get resolved. FPL in general seems to be a good company but customer service gets a D-.
The app gets three stars for its lack of timeliness. I’d write a review, but I fell asleeeeeeerep waiting for this app to accept my payment…. Unlike others in Northwest Florida, I don’t see that Florida Flash and Flicker (a subsidiary of NextEra Energy) is any more expensive than Gulf Power (another subsidiary of NextEra Energy). However, It is weird that I received a text that said my bill was ready, so I logged into the app, which said I didn’t owe anything. I called a couple of numbers and was actually able to speak with a Florida Flash and Flicker humanoid. She said to check back in a couple of hours and may be there—the app would receive the bill ny then. Of course, I forgot, which is why the text msg reminder should NOT come before you can pay it (in the app). But here it is, five days later, I remembered, and the app had an mount due And I paid. Sooooo….. going back to sleeeeeep noooooowwwww…ZZZZZZZzzzzzzz
I have been charged for surge protection and found out a week ago that I did not have the surge protection. I moved to Florida and had no idea that there was a device FPL put on your meter when you purchased the surge protection. A FPL salesman came to my door asking if I would like to purchase it. I explained that I already had it and he said, no mam, you do not. I showed him my bill to prove I was being charged and he advised to call FPL and let them know of this. I called FPL and spoke with the surge protection department and asked for a manager and was advised they could not do that. The woman I spoke with said she would send an email to a supervisor to call me back and no one has attempted to call me. They did send a technician to my home to hurry up and install the device. I have paid for the surge protection for 3 1/2 years and would like to be reimbursed the money I paid for something I did not have. FPL is wanting their monthly payment when money is due to me. I’m just a senior citizen who feels taken advantage of.
Why would I use a power company app? To pay a bill, report an outage, to check the weather. So far, I have not been able to pay a bill with this app, reporting an outage was difficult, and it’s a poor place to check the weather and how widespread power outages are. It’s such a dumb app, that it doesn’t know my address after logging in, it doesn’t know my county after providing my address, And when I try to check on outages in my neighborhood it shows me a count of outages in the entire county. After some effort, I was able to report the outage at my home, but the response is that due to the storm they can’t give me an estimate on when the power may return. It really is useless, and I don’t even know why I have it on my phone. I gave it two stars figuring that maybe I can pay a bill with it, but since I do direct billing, I don’t really need it for that either.
How does FPL not know what is going on with my power? I lost power and they have no idea if a transformer went down if a line went down? It’s like a secret mission, they can’t tell me. They have computers that tell them if the system is down? They would know that? It’s a joke but yet they continue to raise our rates. It has been four hours and no electricity and they don’t know when my power will be restored. I have to wait for the hurricane that is in St. Petersburg to subside before they can go out to work in Charlotte. I know linemen have one of the most dangerous jobs out there but these are not linemen making these idiotic decisions these are pencil pushing suits shutting down the grid for no reason at all if not to fill their pockets and if you really think about it they are making it more dangerous for the linemen that have to go out and re-evaluate these lines to make sure they are safe to go back online.
Overall, the app is great and easy to use. My one gripe (albeit a minor issue), is super annoying….About 10 minutes after you have finished using the app you get a notification that your session has timed out due to inactivity. This is useless information, and definitely not worthy of interrupting people for. I am completely aware that I’ve stopped using the app. If you really feel compelled to tell me about this, why not have a little label that says so when I return to the app instead, so I know why I have to log back in? Personally, I think the message is pointless and wholly unnecessary. It’s otherwise a great app, I just can’t imagine why the developer would feel this notification is necessary.
I pay my bill every month online when I get a notice. I just realized FPL has been estimating my bill for the last six months because the meter is broken. I noticed this when I had an unusually high jump from one month to the next and looked at my bill and detailed and realize they were estimating my bill because they couldn’t read my meter. I called FPL, and they acknowledge this, but not the fact that they never gave me. Adequate notice and they never made an effort to fix it. Instead, they’re estimating my bill and advised me that well it could be lower when they get around to fixing my meter. It also could be higher. If they haven’t been able to read my meter for six months and how are how are they ever going to adequately charge me for the past six months. What’s the excuse for not fixing a meter FPL knew was broken?
I am in Northern FL (Flagler Cy) and even though we lost power at 4 am on Sept 29 and are still waiting for restoration (3 pm on Sept 30), FPL has stayed in touch with updates and estimates re return of service. It helps to know what to expect. As a senior who lives alone in a 3B/2B house, I especially appreciate the relevant videos on what steps I need to take with my electric controls. When power returns I will know what to do to reset my breakers without having to pay a handyman. I also appreciate the clarity of the monthly billing statements and the ability to estimate monthly usage and cost in advance.
I recently downloaded the app , middle of the night all the power went out. I was able to report the outage, AND …. It not only told me the estimated time power would be restored, AND how many people were affected by same power failure, AND a generalized idea of what the problem was caused by. It was so reassuring at 4am to know exact cause and time frame. ( In my mind burglars had cut the lines and a home invasion was next!!! Yes I’m neurotic)..This will be so useful during a hurricane. Thanks FPL p.s. the estimated time power was to be restored was one hour, power was restored 39 minutes later, YES!
I’m sorry two monthly payments were delinquent I’m 74 hearing and visually impaired from a 1974 head trauma I didn’t realize the payment method’s account # was changed by my bank. I’ve gone to Publix to make a Speedpay payment and made a debit card payment. I’m worried about another disconnect of my service and know why auto-pay failed and your strict policies I could add money to my account producing credits for a few months then leave Florida I attempted to speak to an FPL representative it was Impossible. Please allow me to pay you by debit or credit card. Mr Carmine Ricca
It’s sad to see the FPL is taken advantage of THEIR customers. They try to explain away the increases in price to have it doubled and sometimes tripled has nothing to do with weather. It’s even more sad that the county has allowed this to take place that the organization that is supposed to be monitoring organizations to prevent fraud seems to be turning the other way. It’s very sad that this company has made excuses with Covid weather and anything else they could grasp on to to excuse their steep prices that are causing people to not use heat and air at all which will eventually cause health problems as well as deterioration of the home etc. I feel very sorry for them that they can’t see how they are hurting the community or maybe they do and just don’t care it’s business as usual. 😢
We have moved down to Florida from Ct and now have FLP for power. What an amazing entity. They don’t rob you for one thing and that is probably the most amazing feature to getting this service as opposed to having the one we had in Ct! I actually dont mind paying my bill down here. We also feel comforted with the fact that we do not feel threatened to just put on another light to see better for fear if getting screwed on our bill to do so!! Awesome app to view and pay my bill or reference aspects on it as well! Thank you FLP!!
Moving is very stressful on anyone. So much to remember and take into consideration, but FP&L really made my transition so easy when it came to having my electric changed over. Here I thought I’d have to make a special trip down to their office to make all the arrangements, I was really dreading that on top of all my other piles of things to do list. I called them up and with that one simple call, they took care of everything and changed the power over into my name that same day. Thanks, FP&L for making my life much easier.
Honestly there’s no way for me to have a different company but FPL is the absolute worse !! I made two payments in the same 30 min (because I didn’t have enough and was waiting for my significant other to send me the rest) and I paid by bank account. Apparently as long as my routing number was good the payment will process even tho your acc. Number is incorrect and it won’t let you know until 4 business days later. So now I got charged two decline fees at the same time and banned for a year from using the pay by bank account option. I’m FURIOUS they took off one of the fees but left the last one. When they happened in the same moment due to the same system letting it go through!!!!!
I’d normally rate higher but with virus. Bank been closed. I’m disabled and use debit card for SS. I guess you don’t like that. I had cash, sent person to bank, which was closed. If you would take a SS debut car I could easily set up regular payments. So now bank wants $36 you want $30 and $5. All because of virus. Not friendly way to take patrons of 50 years. Disappointing, you don’t care because it’s monopoly. To be fare you should refund that money. Pnc bank closed I can’t go out. I had my payment to you on time. Always same date. This extra money comes from medicine, thanks for your kindness of disabled. NOT!
It’s 11pm now and we had a power outage our power box blew and the tree next to it caught on fire we thought we were going to be stuck all night with no power but who would have known a woman driving in her Fpl truck came to save us not even a hour after the incident occurred. So thanks Fpl and thanks to the super woman who saved us from being powerless all night. She rocks!!!!!! Woman power that’s what I love to see. She deserves a raise Fpl hint hint. Hard worker deserves a higher pay.
Within 1 hour of reporting a service outage a truck was at my residence repairing the blown fuse. The courteous technician explained what he had to do and gave an estimated repair time. Then he asked me if everyone was okay because it was warm outside and he knew that it may be getting uncomfortable. A technician that cares not only about his job but his customers too. Great job FPL. During the recent hurricane we were without power for 5 days. We appreciate all you did then and what you do now. 5 stars and 2 thumbs up.
I have always lived in “all inclusive” apartments before, so when I moved in June it was the first time I ever paid for my own utilities. I was very happy with how easy it was to get my power set up and going, and now I can check and monitor my account at any time! Love that! I REALLY love the “usage” tab where I can see how much power I’m using, the average price per day I’m using for that bill cycle, and the projected bill for the month! Thanks for making all these things so easy for us!
I love FPL, I love all the employees, the managers, the supervisors, the shareholders, everything about it except they were app then why is that you might today. Well, I went to the app to send an email or a message via the app to customer service, but they only give you a choice of problems in other words there’s nowhere for me. I have a different problem than listed and I want to describe it to them in an email with more than two words or a checkmark but they don’t allow that they don’t offer that for this reason, I give them zero stars on their app that I love the company, I love all the employees, the products the company that owns them I love my enemies. Fred OK I’m done.
I have been so impressed with FPL’s ability to be on top of storm damage and keep us informed. Love that the power company is very innovative keeping on top of technology and constantly improving our power grid! We have personally been donating money from the time we moved to Florida to the solar power program. And now I would consider buying an electric vehicle only because FPL is building charging stations powered by solar energy!
I have been trying to make the online payment for an hour, the poor online service and the automatic system configuration are too limited. I want to make a March payment and it doesn't give me the option, it gives me the same February payment. I need help on the phone and there is no service or people to answer the phone and they leave the automatic system to answer and they do not have the necessary tools to use the services or improve the application for us the public it is a waste of time and energy to be able to pay a invoice please more consideration we are helping your company and please hire more people thank you.
FPL far exceeds my expectations as far as making things easy. Moving was a breeze the power was on when they said it would be. Power outages FPL is on top of things they restore power quickly and efficiently I just can’t say enough about FPL and how fantastic the people at FPL are there are the best and I’ve had several power companies for service my hat is off to the people who work to keep our power on 24/7 thanks to all.
NO STORM NEEDED AT THIS ADDRESS! You simply wake up in the middle of the night and you have no power until the next day at noon or later with no explanations! First they say it’s underground! Then they say it’s a transformer… That might need to be replaced! We pay for a full-time service! Not an intermediate service! And just because we don’t get charged when we don’t have electricity is no excuse! We should get a credit for the inconvenience when we do not get our proper service! Unless, of course, there are storms or other uncontrollable issues! This has been an issue for YEARS AND NOTHING HAS BEEN DONE ABOUT IT SO IT SIMPLY CONTINUES TO GET WORSE!!!! Get it TOGETHER FPL!!!
Having the chart of the energy usage available on the statement is great ! It’s easy to follow and helps me see how much energy I’ve used so far on this statement compared to what I’ve used in the past months. I love it, it teaches me to pay closer attention to managing my energy usage. I’m glad it’s available, I don’t have to call customer service for answers. Truly it’s an outstanding way for customers to save money.
This is a very well designed, straight forward and easy to use app. I would give this app 5-star PLUS if it supported landscape orientation on my iPad, like the expanded graph section. Especially like the real-time energy usage during a billing month. No bill surprise at end of billing period. Saves me a lot of phone calling and time. It’d be interesting if a customer could compare one year to the next, sort of set a goal to try reducing energy consumption ... imagine this capability on a day-to-day or month-to-month basis.
I needed this app to see payment history. But there could be a bug on Main page. And I have not been able to figure out a way to contact anybody to report this. Problem is on main page. There is a link at the very bottom that is visible only when you push the page up on iOS iPhone 12, max. It’s only visible in motion, and cannot be tapped. The link slides back down. Any remedy for this would be greatly appreciated. Even an alternative from menu and let me see payment history Aside from that app seems OK.
The app will not update, Ive tried signing out and into my apple account, does not work. Ive tried deleting the app and redownloading, still suggests theres an update that I must have and app store says there is not one. i tried signing into my account online, and it wont work or load at all. So Im just completely out of options to see any account information.
Really enjoy the FPL app and hope FPL will keep and possibly expand its features. The puzzling aspect about the app is that I use it daily and, about every third or fourth time I use it the app, it opens but the display is totally blurred and unreadable. It remains blurred with repeated close and opens until I reboot my iPad or iPhone. I do not know if other users of the FPL app have similar experiences with the app. New features: It would be great if FPL could expand the app to include optional notifications sent to users for things such as daily power usage exceeding some user designated thresholds.
Simple yet functional app. I like that you can login with “face recognition” for quick access. As soon as I’m logged in, I am able to view my current bill details; I don’t have to go clicking around the app trying to see what I currently owe. I can easily select “view bill” or “pay bill.” I am literally in the app less 60 seconds and my bill is paid!
I generally like it. Currently have an issue where energy usage doesn’t show up for one of my accounts and I can’t seem to find any way to contact support about it. So for that, I have to take at least one star off. The “support” they offer is just an automated system that you submit a question to. If the answer you get back does t help, you’re stuck at a dead end - no way to speak to anyone via email or phone or even open a service request.
Very accurate. You can view estimated bill throughout the month, lets me know what I can do to bring my bill down if it’s too high, gives you the option of paying monthly bill on the app which I like very much so I dnt over draft. Most places would just take monthly payments out of my account without asking first. Fpl app actually waits for u to give consent to make payment from card. Send email to confirm payments.
We spent our first summer in a new house last year and we got hit with an extremely large bill that was so unexpected that it through us all off. After that I downloaded the app and I check it daily. I know when to budget and how much every month and in the summer I can see the projected bill and make adjustments so I’m not paying HUNDREDS of dollars a month. I’m hooked on this app and I definitely recommend it!
I’m new to Florida, therefore a new customer. Since creating my login and credentials in July, I’ve enjoyed both the dashboard, the easy payment options, and the educational references in the FPL app. The notifications are relevant and timely, and the app opens without any issues. I’m able to complete most tasks within minutes.
App is great but the notification “You have been logged out due to inactivity.” has to go asap. When I am done viewing, I quit the app and then 5 minutes later I get this notification every single time. I want to keep notifications turned on but this “logged out due to inactivity” notification is completely unnecessary. Please remove this as it is not helpful or a feature anyone would want.
There is no bad weather and no hurricane still confused why after 2 hrs there is not a single FPL truck at least checking out the power outage in my apartment complex. The worst company ever!!!! They are always slow to fix a power issue but quick to take your money though. Also they take you though so much red tape just to speak to a rep. Once you get a rep they are not helpful and rude!!! I have 3 little children and these ppl don’t care about that! All they care about is charging they’re customers all these fees on top of they’re bill and getting paid. I literally hate this company!
This App is very well designed. The information is concise, easy to find, easy to visualize. Very obvious when you do things that increase or decrease your power bill, as you can track daily usage, and very easy to tell when there isn’t much you can do about it, as the usage tracks with outside temp. It’s clear that our A/C is the biggest draw. Great tool for customers.
I love this app from Florida Power and Light! It provides all the needed information you need to know about how much energy you use as well as what it’s costing you. The graphs, account set up and payment options could not be easier. Florida Power and Light is one of the best utility service providers I’ve have ever used. Great work by a very professional team! 👍🏻🇺🇸
It is a travesty that with 25 to 30 miles per hour wind around 70 houses then 60 houses and then 2 houses including mine be without power Since 11:00 SM on Thursday January 25, 2018 till 10:18AM on Friday January 26, 2018. I know that home owners are expected to Trim the trees on each property but since Hurricane Irma in September last year when we were for the same reason without power for 2 weeks it is hard to believe that the blame is on homeowners instead of FPL. Nothing has been done in replacing “old lines” and faulty transformers. FPL should do a review and survey of all of the Edgewood neighborhood in Fort Lauderdale and fix everything that needs to be fixed once and for all. Thank you
The charts provided with the option to filter by day, or hour is great! I would also like to be able to download this data, in a csv or excel file, by day and hour over a time period such as last six months or last year(s) so that I can analyze it for business purposes (I.e. for a vacation rental). I don’t see an option to download any data from the app, can this be made available?
This app has many cool feature, providing useful account information including a daily use and bill forecast feature. Of course payment, account management, and payment options are available, with interesting information on a host other items as well. One click bill pay right on home screen, couldnt be easier. Home-Run utility app.
While trying to figure out my energy cost. I find out that APL app has tools to help including a graph that sow your energy use monthly or daily. I figured that while away from home with the Airconditioning off My energy cost is $1.28 per day. That is $40 a month for everything that still connected that I don’t use. Now I know and will try to disconnect unnecessary devices.
Do not REPEAT DO NOT do any payment updates on their app or their website. Only speak with someone. There is no clarity to what type of payments you are updating. You may only be changing pay online option and not auto pay option. Which they will charge your old or closed account and then charge you a return payment fee, which they will not reimburse you for after your efforts to update your account correctly. Again app is ok if all you want is to see your bill and semi fancy graphs of your power usage.
I am in desperate need to change my email and update it, it will not let me. I changed it the other day through the app, then it tells me that the one I changed it too and trying to use is wrong. Along with my new password that was even saved into the phone. Very annoying to say the least. You cannot pay over the phone easily either. This has been so time consuming. Have been working to fix this for days. Wanted to change the payment information and it won’t let me!
Get more with just a tap of our app. Your fingerprint will give you instant, secure access to your account so you can easily manage your power in the palm of your hand – report an outage and receive updates, get real-time bill notifications and reminders, find out about your next month’s projected bill amount and more! Features include: ALERTS AND REMINDERS -If you’re not already receiving your bill by email, you will be automatically switched to monthly email bills (and mobile app reminders) to quickly view, download and pay your bill – no more paper! Terms and conditions are available at fpl.com/ebillterms -Receive alerts and reminders when a new bill is ready to view and when it is due -Receive appointment reminders for scheduled appointments OUTAGE INFORMATION -Report a power outage -Check outage status and track restoration progress -Receive updates via push notifications ENERGY USE INFORMATION -View your projected monthly bill amount -Track your current, daily, weekly and monthly energy use -View your daily energy cost average and quickly see how your bill compares to the previous month ACCOUNT MANAGEMENT -Fingerprint login to view your real-time account balance, payment due date, balance details -View and download your bill (PDF) -Enroll in Pay Online and make a payment -Manage your saved payment methods -Schedule a future payment (if qualified) -Update your account profile – email address, phone number, and mailing address *FPL app use requires an active FPL account that is registered online at FPL.com
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