Google Fiber

It’s really quite amazing how bad the search functionality is with this app (and Google Fiber itself). Example: The Oscars are tonight. I’m not home and wanted to record the show. Dare I try on e again to use this worthless app to find a show and record it? Oh, why not? I’ve got 29 minutes to kill. I found 14 “The Oscars” titles, NONE OF WHICH had any “upcoming airtimes” that I could set to record. I finally used the guide and just kept advancing hours until I found it. Why are there 14 “The Oscars” in the first place? Because Google wants you to know that there were Oscar ceremonies on TV in 1952 as well. Why does this matter? It doesn’t, but you still cannot find what you’re looking for and record it. What’s the point of a app like this? I dunno, ask every other cable provider. They seem to have their own issues, but finding a show that comes on TV six hours from now is not one of them. Google is exceptional at finding things. How can it be this horrible at the only task you’d need from an app like this? Answer: it’s okay. you have the same issues when searching from the Google Fiber set-top box.

Once upon a time, Google Fiber was new and I lived in one of the pilot cities. It was so much better than the crappy Time Warner. The service was fast, customer service was knowledgeable and could often fix any issues remotely. I never worried about slow speeds or outages. Fast forward to late 2022, and it is as if The service us being run by Cox or Spectrum (Time Warner’s new alias). Spotty connection, slower speeds, underwhelmingly basic tech support and God forbid they need to send a tech…it takes days. Sounds disturbing familiar doesn’t it? In closing, I agree with the common theory that when they started offering the higher speed package, they sent a sneaky update to all devices to throttle our service in an effort to get us to upgrade from $70 to $100 per month just to regain what we already had.

I have found the app slick and easy to use. It needs a few extra features to be perfect....like monitoring who's on it, and being able to boot people.

Google fiber sent out Google fiber technicians to my home just to tell me what the customer support line already told us( they gone have to splice the wire on the fiber jack) so I had to make another appointment at 1:00 today aug 9th he came around 10:30, he went to the fiber jack opened it up in said the exact thing the other technician said in told me I gotta make another appointment tmo to see another technician so he can do the same thing the other technicians supposed to have did today wow… mean while my wife gets fired from her job cause she works from home in can’t work smh… I’m going to spectrum, google fiber caused enough pain for me in my family. #theydontcare

I love this app because it's very accessible with voiceover. I can easily pay my bill, change my account settings, and update any information that needs to be updated as necessary with this app. As a visually impaired user, accessibility is very important to me, and it's nice to know that Google Fiber caters to each of their customers individual needs. Thank you Google Fiber for making such an accessible app that allows visually impaired customers to maintain and conduct their business with you.

The internet I get is fast and good quality. However, BEWARE YOU APPARENTLY CANNOT CHANGE YOUR DRAFT DATE EVER UNDER ANY CIRCUMSTANCES I tried to reschedule my payment from the 13th to the 16th because of when my paychecks land and I was told that was not possible and it never would be. You can never delay, temporarily reschedule, or permanently reschedule payment dates under any circumstances. They are absolutely inflexible. Now, after selling us on a flat rate, they are adding a 2% fee, which is not much, but it entirely disrupts the idea they sold their selves on.

If you know even just the basics about network security and like having control over it, you won’t like what Google Fiber has to offer. No VPA3 support, no option to restrict access, unable to read network device name (in some cases, not others), so you have to identify them by their MAC address, and no ability to label them in the app. There’s also no basic function of refreshing the list of connected devices without closing the app. The web app isn’t much better. I’m disappointed.

I want to be able to rename all of the WiFi devices that are using my router. I have over 30 devices including smart speakers, cameras, tvs, etc. and the default name for all of them are very cryptic. Not able to rename all those devices. also makes it hard for me to see if someone is logged into my WiFi without me knowing it. Just being able to rename the router doesn’t get it.

I can't think of one thing that would make this App any better than it is. Instantly see the status of your network, wi-fi password, or reset your network box. One tap to perform a speed test? Yup. Account info and billing changes- just as easy. Best internet service with the most useful utility app ever. If only everything else was this easy!!

This app has everything I need. I love that they make it so easy to take a network speed test whenever you want. I now find myself testing my speeds on other wifi networks I use. The manage my bill portion is PERFECT. Literally, there is no loner a need to use a website for the full account stuff. The full account was built from the app up. It's great.

I had the regular 1 gig and was able to do much more with that router. Setup parental controls, schedules etc. then I upgraded to 2gigs thinking I was getting an even better setup. Little did I know that you can literally do NOTHING useful! Can’t even serialize the names of the devices connected to the network. Can’t setup any parental controls or schedules at all. It is genuinely so terrible I think I’m going to go back to 1gig and pay less and have significantly better control of my network. Really disappointing.

Latest version notes should read: “With this update we have made the app again do something other than take up space on your phone.” lol OG Review: Google Fiber internet is fast and good, when it works… but that’s for another review. This app is currently useless as it doesn’t detect I’m connected to a Google Fiber network and only shows options for signing up for service or checking availability.

I used to use this app all the time and found it very useful. Now, after the last update, it is useless and is broken. I am stuck on the check availability and switch account screen which I can never get passed. I even contacted Google Fiber support and their only answers were to power cycle my phone or uninstall and reinstall the app. Both things I had already tried. At least the web version works…for now.

The best feature is the Restart function - the Google network box is the weakest link in Google's lousy internet service - we have to reboot our service at least daily if we want Internet. Google's been unable to correct the problem, so this app is handy for restarting the network box with Google's continual Internet service failures and when the TV boxes freeze. Didn't have this capability with TWC/Spectrum, but then again, they could provision reliable Internet service.

With my Orbi router and app I can rename devices to easily identify them, such as “Mom’s iPhone.” The GFiber app uses the MAC address to identify devices and you cannot change the display name. Also, no way to pause or block internet access per devices. No grouping of devices so that I can prevent access for “Timmy” or “The Playroom”. I may unplug the Google router and use the Orbi instead.

We just switched to google fiber from AT&T, while I love the internet, I’m disappointed in the app. AT&T app allowed me to set profiles with times internet could be used in that profile. I could block or turn off individual devices. I could also set priority usage to certain devices. With a house full of kids and working from home, these were so handy. I hope google will do something similar with their app.

I set an appointment for installation set my current Wi-Fi to cancel the day of… the Google team never showed up or contacted. Later that day I had to reach out. I found out they had cancelled my appointment. And won’t install for a couple more weeks. Without a definite date of installation. Be careful when planning with these guys. Hope the internet itself is worth it.

I signed up for Google Fiber about a month ago and have had the worst internet and customer service i’ve ever experienced! They’ve had to send 2 different techs out, both right out of college with zero experience. It was clear neither cared or had any idea how to setup correctly. After reporting the problem multiple times to customer service nothing ever was fixed. I am cancelling and swearing off all things google. Even selling my small amount of shares. I want nothing to do with this company. Not even going to user their browser anymore. STAY AWAY!!!!!

I wish the google fiber app had the ability to turn off different devices from the network and control content like Xfinity. This would be so helpful for parents trying to manage all the devices kids have connected to WiFi.

So easy and so helpful. Love that you can edit your wifi name and password and text it to your friends when they ask for your password.

This app is always current with information pertaining to your account. Easy to navigate and access options available. #Loveit

Very simple and user friendly UI, everything I need at a glance and I don't even need to be on the network to make changes it!

This app has it all and is very easy to use. It makes everything much more simple and very user-friendly! Would recommend!

Google makes it so easy to navigate this app. From paying your bill to changing your plan to managing your network, it's all too easy. Love the app

Been having it two days have 7 people including a cameras giving accurate bandwidth signals; constantly checking and it’s amazing! Happy client

User friendly, and doesn't try to do everything at a mediocre level. Does a couple things to help manage your fiber account well. Love it!

1/2 the time it says my internet is not connected when it is clearly connected. I would also expect a bit more detail for extenders and the overall performance of the mesh.

No frills or advanced features like most Google products we use, but can be refreshing as long as you know what you get going into it

The Google fiber at our house is tied to my spouse’s google account, so I can not login to the Google Fiber app to troubleshoot or share WiFi access with others. Need to add ability to share at least some functionality with family members.

It’s a good cheaper service compared to Spectrum and works just as good. I can work from home with no issues.

I’ve had this service for two years, and I have never had a positive experience with their customer service team. If you choose google fiber, you can expect to wait 3-4 hours to even speak with an agent. You’ll get hung up on multiple times, and when you finally get to talk with someone, they speak English but not well enough to actually diagnose and fix the problem. No matter how patient and polite you are, they will be rude. Getting an agent to visit takes another 20 hours.

The app shows my wifi and network box are off as i write this review on a phone connected to the wifi. This app is garbage

It does everything I need to do with my account without having to pull out my computer.

Most of the functions of the app are fine. However, the most important one to me is the manage your bill function which always comes up with an error. So I have to use a browser to view and pay my bill... Please fix this!

Technical support member doing the install on our upgrade did a fabulous job!!!

Does everything it is supposed to. Easy and functional.

Love being able to restart the network without getting off the couch.

This app was useful for checking account information and network issues and speed testing. After the most recent update it has become completely unusable. Cannot sign in to my account at all.

I have a work gmail address and a home gmail address. This app completely ignores my home email address, continually asking me to switch to my fiber account while always calling up my work address EVEN THOUGH I’m specifically logging into my home account. This app is terrible.

I love that they put a speed test right at the front. Easy to tell if I'm getting good service or not.

The app is very functional, and everything is easy to use.

Simple straightforward app that gets me the information I need about the account.

Love the app so far. It's not cluttered, it's an easy interface, straightforward. Exactly what you want from an app like this.

Wish there were instructions or how to's for Xbox PS4 port forwarding and getting at type 1 status

I find it frustrating that the app doesn’t list the connected devices. You have to go through the website itself which is cumbersome. Please add this feature.

they used to be better than Xfinity but now they're the same, if you want to upgrade they will need to send someone out for anything at or above two gigabytes and they will be booked out beyond belief

What a crap of an app. I have an web pass account and it doesn’t even let me log in even after selecting the option And I can’t believe they have a separate app and none of them work with each other What a disappointment

Don’t bother calling when you can’t use this app to access your account-it doesn’t work for Webpass customers; we can only use the website. Google should update the description with “not WebPass”.

I’d like to control which devices are able to join my network with this app. Very similar to the Orbi app. Also, wish it had a better system for visualizing placement of WiFi satellites.

Your latest update from a week ago broke the app. I’m signed in but only options are to check availability or switch accounts. I can no longer use the app functions to reset my router.