Adding Apple Pay would be a big incentive to use this app. No one wants their credit card in yet another database. I would feel much more secure using Apple Pay.
This app was easy to install, pay your bill, report outages and even track your power usage…all with a simple click! Didn’t know bill paying could be so easy 😀
I initially could not create the acct. I was getting an error for incorrect info. I was emailed a number to use in place of the SS # that was not on file and the issue was resolved. I created my acct and like that I will be able to track usage. Thank you!
In using the app, the platform seems more stable, since recent updates are bug fixes. The menus are well organized and easy to navigate snd the interface is very intuitive. Great improvements.
When attempting to pay my bill, I can fill in amount, method, and date but when tapping “Next”, nothing happens. Other than that, the app looks nice and seems intuitive and seems to function as expected.
It does not work most of the time , and it lag , also get message mobile App not available try other time , so how we pay our bills while we are away !!
I love seeing a picture of the Tennessee valley when I open the app. However, if I wanted to stare at a picture of the Tennessee valley, I’d actually download a picture and not a KUB app. It never goes past the splash screen.
iOS app consistently crashes when opening. Goes to pay screen then closes. Tried all of the suggested fixes- still crashes. Would be very helpful if issues are corrected.
Downloaded, but when launched, it just sits on the splash screen and never advances to the login. I tried deleting the app and reinstalling with same result. Running iOS 14.7.1
Now managing your utilities is easier than ever for KUB customers. The new Knoxville Utilities Board app is designed to provide a seamless way to handle: Billing and Payments - View and pay your KUB power, water, gas, or wastewater bill with the tap of a button, plus view past bills and payment history - Save a credit card or bank account and enroll in AutoPay to make paying your utilities bill quick and effortless Outages - Easily report an outage, view a map of power outages in your area, and check your outage restoration status Your Account - Manage your account from anywhere - Receive notifications when your monthly bill is ready and confirmation when it’s been paid - Enroll in Paperless Billing, add account contacts, set threshold notifications, and more - Set up easy login with fingerprint or facial recognition
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