LG Sound Bar

How to get this LG Soundbar to even work. LG has poor micro instructions. First unpack everything. The Soundbar must be plugged in to outlet. And you use the optical wire to plug from Soundbar to TV. Plug in Subwoofer. The receiver or other black box plug in. Two little speakers HAVE to be wired into back of receiver. The two 10 foot wires are either BLUE or GREY. They are split on each end. Tricky part. One of the split wires has a black thread running through split.. Other side of split is clear. The black thread split goes into black Jack on receiver or -. Then the Soundbar & speakers should work. The remote has a lower left triple circle button to adjust the Speakers. The little wired ones are just R or rear so they adjust together as one. As far as app is concerned I haven’t figured out if it’s a scam app or what. But you don’t need it .. you can make all adjustments on remote..

When an app is this lowly rated, I was concerned I might be downloading a scam or broken mess. I wanted a way to turn off the display of ARC, which seemed to always be on, and I thought there had to be something else useful given the remote settings button is terrible. I was able to download the latest software updates, change some sound settings, and changed the display to auto-off. So much better than I expected given the low rating, but I’m glad I used it and made those changes. Feel free to use this review because it’s insane how many bad reviews the app has given it does everything I could have asked for.

Let me just start off by saying that the execution of an intuitive setup is terrible and has failed miserably. After sever hours I finally figured out that in order to connect you need to connect to the sound bar as a wi-if network. For instance, on IOS, go to settings> wi-fi> then select the soundbar as the actual network. Once you do this, you can use the app to connect and adjust settings. I lose access to the internet by doing this, and I am sure there is a way to maybe setup as air play or something but haven’t figured that part out yet. I just switch back and forth as needed. I hope they improve this app soon, but looking at how long this has been an issue, I highly doubt it.

This app is minimum effort garbage that may work for you if you are lucky. For context, I'm trying to use it to configure an SP9YA soundbar. To be clear, my desired result of using this app is to have the bar connected to my wifi so that I can use it as an AirPlay speaker or whatever. The app doesn't let you do much configuration that you can't do with the bar's remote, and the stuff unique to the app seems of marginal benefit (at best) anyway. So what's the problem? Well, the process of booting up the app, connecting to the bar via Bluetooth, and getting it to connect to your wifi is poorly documented, poorly presented in the UI, and *incredibly* flaky. The first time I tried, it took ~5 tries and then worked for no apparent reason; then my cat somehow managed to factory reset the bar by walking over the buttons and then it took me ~10 tries to get it to connect again. There was no discernible difference between these attempts, and it's clear that the bar has no fundamental issue with being connected to my wifi, so what's the problem? Well, that's something only LG can figure out, and they obviously don't care. Seriously, it's bad. Steer clear unless you *really* want to be able to AirPlay to your LG soundbar. And if you proceed past this point, may God have mercy on your soul.

I just got the LG S90QY, which this app supports. Setup went fine, if a bit clunky. Options are sparse - but the soundbar is fairly simple so this makes sense. One huge missing feature is the status of signal information. The app will tell you when it’s getting atmos, presumably when it’s getting dts as well - though my source (Apple TV 4k) isn’t setup to send that. What it doesn’t tell you is anything regarding the channels when LPCM is sent. It just says PCM. It would be super helpful for the app or the bar to report if that PCM signal is 2.1, 5.1 or 7.1. This is frustrating especially when setting up as you want to make sure things are working the way you expect and as far as I can tell there’s no good way to do that.

Not sure why all the bad reviews? Unless the issues were fixed recently. I used to have the old LG Wi-Fi sound bar app and it was discontinued. Installed this today and I had no issues connecting my sound bar. Yes you have to connect to sound bars Wi-Fi when first trying to connect to app, but after that you get connected right back to your home Wi-Fi. So not sure why some people keep saying you have to stay connected to sound bar Wi-Fi to use app to control bar or change settings. Haven’t lost connection with the sound bar yet. Everything works fine.

This app is junk. I mean come on, LG is a huge established company. They should be able to hire competent developers that can create an app that works especially when it’s an intrgual part of the experience of the device. I’m supposed to use the app to connect my LG SP8YA sound bar to my home wifi. I can find sound bar with the app but when I try to connect it to my wifi it simply won’t work. I’ve tried using on iOS 14 and iOS 15 on 3 different devices and it just doesn’t work. I also tried on two different routers, 2.4 and 5 ghz and nothing. The app can’t get the sound bar to connect. This sound bar is expensive, it work with Alexia, Google, and Airplay 2. None of witch works if it can’t connect to wifi. Also, LG’s customer service is joke, the first rep I spoke to did t even know how AirPlay works.

After waiting and waiting for an updated sound bar app so I did not have to rely on Google assistant to check for firmware or to setup from scratch, this all arrived but always defaults to my other LgSk6 that is in the game room instead of my main and newest sound bar in the den, the Sn10Yg. Why can’t I set a primary startup sound bar and it retain it. Multiple steps to just adjust volume…

I've tried to use the Room Calibration feature numerous times and it always fails. It says my subwoofer needs to be near my soundbar. It's maybe 4ft away on the floor. When I first bought my soundbar it ran fine. Then almost a year into owning it, the subwoofer wouldn't connect so I sent it into LG for service. They sent it back and Room Calibration hasn't worked since. I've factory reset my soundbar and have re-paired the subwoofer. It connects and works fine and has a solid green light and even makes noises when the calibration is running, but the app ALWAYS says it's failed because of the subwoofer. Contacted LG about the issue and they told me I'd have to pay for a repair even though both devices are working fine and it only stopped being able to calibrate AFTER they sent the unit back.

I will be returning my new LG soundbar because of how useless this app is. I have a Bose soundbar and went through all of the steps to connect to the app. I did it once and have never had to do it again. I decided to go with LG for another room since it’s slightly cheaper. The app is fine when you’re connected, but I have to set it up *every* time I turn off my TV and come back. It is very annoying! I also don’t like that I need two different apps for music and soundbar settings. I can do all in one through Bose. The music app won’t work for my soundbar. Through tricky wording, the soundbar is advertised as wireless, but it really isn’t. I can’t connect my music through the app. Returning my soundbar for something with a working app.

I can’t believe how incompetent this app is! I have the latest LG soundbar “LG SN11 something” and from the start it asks if the soundbar has a Wi-Fi button, it does not. Asks if it has a Bluetooth button it does not, and it asks if it has a Google button in which I do not want to connect with for reasons that will make this comment too long. I worked around it and went to my phones Bluetooth and found the speaker there and connected but the app tells you to return and continue to work and does absolutely nothing. It stinks because with the previous version I was at least able to customize sound settings for the back and front speakers and this cannot be controlled through the remote. LG, I’m very surprised! Do better!

At the time I’m wanting this the app has a 1.6 star review. Like nearly every other person has started I can’t get the app to connect to the speaker. My phone is connected via Bluetooth and plays music just fine. The app asks to connect via WiFi then while searching asks to connect to Bluetooth ( even though I’m already connect). I’ve had it twice actually start to connect to WiFi asking for my password and the speaker actually says connected, but nothing from the app. Then it starts over again repeatedly asking me to connect to Bluetooth ( again even though it already is). Seems like this has been an issue for a while with no fix in site. Come on LG app developers!

I’m relatively new to all this new digital technology, arc Dolby, Atmos, etc. but I do know that I just shelled out over $4000 for a new LG TV and a new LG Sound Bar. The sound bar has been nothing but problems since day one losing connection frequently, confusing to operate and not reliable. The app is buggy and that’s being kind. A complete confusing mess. Highly recommend trying to return your sound bar. If you can. I am unfortunately stuck with it pounding my head against the wall figuring out what’s going on… run don’t walk from this sound bar, let alone this sad excuse for an app that you literally need to make the sound bar work for the brief time that it does.

Have the sp9ya LG soundbar. LG decided it was wise to not have features on the remote for a $1000 sound bar. Can’t turn on and off night mode easily or DRC. Have no choice but to use this app. After 24 hours, it disconnects from my network and I have to waste 20 minutes of my life to reset the whole sound bar and reconnect the app to sound bar. If I’d known this app was needed for the features of my sound bar and that the app was extremely unreliable, I would have never purchased this LG sound bar. It’s a shame, because it sounds great and is a good match with my LG Oled. Get it fixed LG or, let me return your soundbar for another brand that has a full remote. Very unsatisfied…..

The sound bar I bough SP8YN was an upgrade from the previous 3 year old model LG sound bar I had. Got WI-FI hopping the Atmos would be great. However the tuning feature won’t work because WI-FI like everyone else won’t connect to the app. I’ve tried everything. Only thing that works is to connect directly to the Wi-Fi from the settings in your phone. The app will NOT connect no matter what I do. This causes you to lose all internet functions on your phone since obviously the Wi-Fi on the sound bar is not connected to the internet. Disappointing especially considering LG is a top tier electronics manufacturer. DONT get a LG sound bar if you want any internet connected functions.

Purchased an LG SL8YG Dolby atmos soundbar a while back and the app was already a huge headache, got it to work without using to a soundbar but I purchased the rear speakers yesterday which had its own connect box unit and connecting it was a nightmare as well, couldn’t even sync it let alone test out the rear speakers or customize the sound. I think I’m getting rid of the whole thing and going Sony or Samsung next. I’ll do my research to make sure they actually get some good engineers that can create a functioning app, Unlike this trash which I don’t understand why there’s a thinQ app for appliances and the tv but a completely SEPARATE app for the soundbars that don’t even work to begin with.

This app must been bad a launch not now this app is amazing I been trying to up my bass and I did it thanks to this app I could adjust my speaker and woofer to how I want it also quick tip after your done the sound bar may not play on your tv turn off your tv and the soundbar and then the TV only and it should be like normal and with the new settings installed YOUR WELCOME

LG 55 QLED and LG sound bar SP8Y only 3 months old (both) - tv cannot even start sound bar from HDMI ARC port 10% of the time. Terrible much more to say… I’ve tried everything and even when it comes on with the tv the sound gets out of sync all the time the longer I use it.. so it seems like a piece a junk technology in one or the other devices … or both. I changed out two older Samsung and Onyko receiver devices that would not start up together … thought using the same company and a simpler direct connection would surely fix it… WRONG $3500+ waste of time and money… still same issues. Not recommended.

The LG soundbar remote app is okay overall. It’s pretty nice that it allows you to control all the functions of the speaker directly from your phone, which makes for a more seamless experience. However, one drawback is that the app disconnects every time the TV turns off, which can be quite annoying. The workaround is to refresh the app and manually reconnect the TV to the soundbar, but it would be better if this issue didn’t happen in the first place.

First the app asks if you have a WiFi sound bar. I tap no. Then it asks if there's google assistant. I tap no. Then it says searching, and asks to press the Bluetooth button. I press F once to put it into Bluetooth mode. It says to connect using settings then come back to the app. I go to settings and find sn6y and connect to it, so the sound bar is clearly advertising itself. I return to the app... nothing. I have tried even with my phone connected beforehand. This app is terrible, it won't even connect to let me change settings. How was this ever released to App Store?

Very useful app that lets you change modes, settings, updates, etc. on your soundbar. So far I have been able to use the app with ease. Once you connect your phone to the soundbar via Bluetooth, you’re good to go. For reference, I have my bar connected to my TV via HDMIarc, which from what I understand it’s the preferred method.

I like the app much better than the old one. However, still no instructions on how to use “Sound Diagnosis” on the app. All it does is switch input to Wi-Fi and sets everything at 0. You have the option to click a button that says “Listening to sound” but all it does it play one beep from the sound bar. Nothing happens no matter how many times you press or hold button. No information on google as well.

Title says it all. I have 2 LG soundbars in the house, SP9YA and a S65Q. The app sees both soundbars in setup but I am trying to install the S65Q in the app, follow the appropriate steps (which are horribly translated into proper English) and it always automatically connects to the former instead of the latter. And what's worse is I CANNOT DELETE the SP9YA from the app at all! And why ask if it has wifi and you answer no but still needs a wifi connection for a BT bar connection? Absolutely garbage if your app doesn't have basic functionality like removing soundbars from the app.

I just set it up & everything works perfectly fine. I’m not sure why there are so many negative reviews or comments about having to switch back & forth between networks. I plugged it in, fired up the app which asked me for my network password. Entered that and began enjoying surround sound. Great product & nice app.

I use this app so much that I added it to my home bar. And as a software developer, I have no complaints and I find it well functioned, intuitive, and problem free. I mainly use it in e-arc mode connected to an LG OLED which is connected to an Apple TV. I often change listening modes and channel levels depending on the content and the time of day. I suppose this is a case where only people with issues bother to review the app. But even with constant use I love it and have had no problems. My only wish is to be able to adjust each channel's volume more than +-6db's, but this is probably a hardware limitation.

Just bought a new LG SN6Y sound bar subwoofer setup and upon finding there was a companion app I wanted to see what all you could do with the new tech I had purchased but the app is entirely unusable, no matter what I’ve done I can’t get the sound bar to connect or honestly even appear during the pairing process. I’m using a 12 Pro Max so I would like to say it may be on that end but I would certainly hope not. Would be inclined to change my rating if I could actually hear back from support about fixing my issue. The hardware rocks tho

I received the S90QY in June of 2022 and was able to successfully connect app to my network and was able to use app to adjust my sound at settings perfectly. Even if I lost connection, I reset the Wi-Fi sound-bar and reconnected on my network and everything worked perfectly. BUT after latest update I cannot connect the app and sound-bar anymore!!! I had no problems connecting unit to network. But now I cannot do it anymore. Please fix this!!!

Despite comments from others this app automatically and immediately found my SK10Y sound bar. It seems to have all the necessary features and worked well to the extent used. The only detractors to me is the lengthy terms you have to agree to, and the fact that a huge company like LG can’t provide an iPad version of this app. That’s so 15 years ago.

So yeah this version has same functions but mine connected right away and the bars don’t drop from app like they use too. Yeah some people may not be happy but with this being a re- design and new bars and firmware updates coming out I am sure this app will be updated as well.

Whenever my phone disconnects the Bluetooth connection to the sound bar (out of range or timeout) the app no longer can access sound bar features. When I reconnect in iPhone settings Bluetooth to the sound bar, the previously set sound out to HDMI ARC on my LG TV switches to internal speaker. Developers, please stop this behavior

This app works 1/10 times. 9 out of 10 times that you open the app on any given day, it will NOT recognize your previously connected sound bar. Then 2 days later with the exact same settings (wifi same network and Bluetooth on) you can get the magical 1 in 10 where it fully functions and you can change settings. There really isn’t a rhyme or reason to it besides that most of the time it just doesn’t work at all.

I am not going to lie, looking at these reviews had me extremely worried. I thought I was going to have to return this soundbar due to terrible app support. Thankfully that wasn’t the case. Had zero issues connecting to and setting up my S80QY soundbar. Good luck everybody else.

I’ve been using this app with first my LG SP9YA for almost a year, then months with my LG S95QR. All of a sudden, I can’t connect or do anything with my soundbar because the app will not stay connected. I’ve deleted and redownload the app several times, hard reset the soundbar as well. It seemed to coincide with an update that LG pushed through the app for the soundbar.

So, it worked for a while. Guess the app updated and now it won’t connect at all. Can still connect phone via Bluetooth and play music but the app itself doesn’t recognize the sound bar anymore. Have tried restarting/reinstalling app, phone and sound bar to no avail. Looks like I’ll be using two remotes again. Oh well, sad that LG can’t get their own products to work with their own apps. Kind of ridiculous

The app worked fine at first, I’d connect to my soundbar via Bluetooth and be able to adjust settings effortlessly. However, within a month of setting my soundbar up the app refuses to connect to my soundbar. I’ve tried forgetting the device and pairing it again and nothing. LG SHOULD have enough money to have their developers create a more stable app. But this garbage app is all they can deliver to us, the customers. Very disappointing.

After you spend however many hundreds on your new sound bar/speakers/woofer - it’s a refreshing feeling knowing you MIGHT be able to control some of the stuff on your phone via WiFi. Get used to using the remote, because this app is completely useless. It will work sometimes, then others it will act like it’s never even been set up. Very very poorly designed & operated. Don’t even waste your time.

I like the idea of this sound bar. I don’t mind going to my phone for the sound bar menu. The problem is.. it doesn’t work. For instance, when I try to use the AI Room Calibration button, the app does nothing. The sound bar does not respond. Also, the sound bar in the app continues to vanish, send me to Google to reconnect, and come back, constantly. It’s a mess of a product. I emailed LG customer service for help on a fix and was ignored after a couple emails.

I’ve just connected my SPD7Y for the first time and it works pretty well. One thing this app needs is the ability to further dim or turn off the display on the sound bar. Display is still a bit bright and that option would be great

I go through set up, it searches for my soundbar, and always finds nothing. It then tells me to connect to the soundbar using my phone. I connect and verify that I can hear my phones music through the soundbar. Then re launch the app and do setup again. Same issue. It can’t find it and tells me to connect with my phone. All I want to do is control the bass of my sub since I lost the remote when I moved out of state.

I had no complaints before the update. However, since, the sounds looses depth in the bass every 10 seconds or so, making it really distracting when watching TV. I had reset the sound bar and the sound settings. But no change. It seems it comes from the DRC settings. Turning it off seems to temporarily fix it

Just bought the SP8YA and connected to the app in a few minutes. Makes it easy to change the settings on the sound bar.

This app is completely useless because it simply doesn’t work, the one single time I got it to connect to the soundbar it only worked for a day and next time I opened the app the soundbar was home and impossible to connect again, even connecting with Bluetooth and going back to the app doesn’t work, nothing happens. I will never use an LG product again if this is the standard of your quality

Connected to the soundbar within 1 minute and downloaded an updated. Noticeable improvement in clear voice setting and I love the apps different sound features.

I’ve wasted my last 45 minutes trying to get this god awful app to recognize my soundbar. I’ve done everything it’s asked me,I connected my sound bar to my phone and went back to the app. And it still won’t recognize that I did. This app need more attention to it the creators know absolutely NOTHING about how to work a app like this. please fix this app

Next time I will buy another Samsung TV and sound bar. Because expecting LG to have an semblance of a working product is just too much. This app and their ThinQ app are about as worthwhile has shooting yourself in the head with a dart gun repeatedly, hoping it knocks something lose or relieves the headaches and stress their useless products do to us consumers that paid good money for this absolute JUNK

I was able to successfully connect the S80QY soundbar to the app the first time without any issues. However, now the app consistently says the soundbar is disconnected no matter what I try to do (Wi-Fi, Bluetooth, etc). The soundbar, sub, and rear surround speakers are all working fine and connected to each other. But adjusting the settings is impossible because the app won’t connect to the soundbar anymore.

This app doesn’t have much stability. My soundbar needs repaired just about every time I open it. It also lacks substance. Like it’s a little too minimal. One more thing where is there a way I can add the lighting effects as the app pic shows in the details. And if there’s more I’d like to know! Thanks.

Works great with my new LG QP5 Eclair. Almost didn’t download due to reviews. Glad I tried anyways. App works perfectly and allows the user to customize a lg sound bar where the remote it comes with does not.

Speaker appeared under WiFi on Mac. I connected and then was able to connect the speaker to my home WiFi network. After this, the app worked on my phone

You guys I found solution. Download google home app and connect through the google home app once done it will update and return you to LG app and it works. Try that