As a Tier 1 Mobility Engineer, this app is really nice. It’s simplistic enough for end users so that massive amounts of training are no longer needed because there isn’t as much to play with. The old application for us required a lot of end user training sessions. This new app is nice for end users, not so nice for engineers and tech support but still, what you can’t control from the client you can control from the Mobility router. Just need to bring a few of the features back into it that we’re available in the past but I know the development team has been working on that in the monthly updates.
We just upgraded to Mitel and with the work from home thing, started using this for employees 100% at home, such as myself. I can place calls to co-workers which is wonderful. However, I have troubles hearing people when they call me. I have our support folks looking into this issue. The app also downloaded to my iPad and since I’m using that as a speakerphone since the sound is better than my iPhone, I tried to start the app but it said it doesn’t support iPad. Why?? Requiring a cellular connection is ridiculous when I have solid WiFi. Not to mention that I DO have a cellular data plan on my iPad. Fix it for use on my iPad AND make it suitable for landscape use (not just portrait) and I’ll upgrade my rating.
Just started using older version... then they updated... now I can’t use it.
My office just started using this app as we just got Mitel phones. It worked ok for a day - come to find out it was the older version. I updated to the new version - nothing works. The App asks me “How to make it better?” Have the app work as it should! I couldn’t even send the survey because it says my email is not configured on my device. Really? I’ve got 3 email address that deliver to this device. Problems: It is not ringing my mobile phone as if it is a mirror of my Mitel office phone. It comes through as if forwarded from my office phone with the caller ID of my office. This is using it on an iPhone. All settings are what I was told to use. I deleted the app yet my office phone still forwards my calls to my mobile phone! The old version worked. This new one does not.
I don’t have any trouble with this app. Very reliable and easy to operate. Great to conduct business while on my way to work. Our phone system is a legacy cloud platform from the M5 and we do miss some current whistles and bells, but I really don’t need those IM or Presence. Most important that the calls to my business number is delivered to my device and I always can call out, or check my voicemail in the old style pressing 1 on the dial pad. However, integration with outlook calendar and one touch dial to the scheduled conference is the best.
One of the selling point of this app was that I would be able to use the app to make and receive phone calls anywhere that I was connected to Wi-Fi. When I have a Wi-Fi connection am I am using the app it works beautifully! The Challenge that I have encountered is that unless I am using the app, I cannot receive phone calls such as the intercom call asking if I can take the call. All in all, this is only a minor annoyance. I am still able to mask my cell phone as my office, and that is a huge help. The other downside that I have discovered is that the app does not play well with the VPN on my phone. Unless I disable the VPN, The app will time out before making a connection to the server.
The promise of seamlessly being able to get your business calls via your mobile and manage features is great. Having a cloud phone system is 2019, like Mitel Connect Cloud, makes it seem like it attainable. Unfortunately this app fails miserably. Calls come in as expected, with full caller ID and functionality if you have VoIP over Data enabled. The only problem is once you roam away from your WiFi signal the call drops. Mitel try’s to do a failover via a call over the cellular voice network but it creates dead and and most of the time the call still drops all together. When turning on the VoIP over LTE option it just plain doesn’t work and still uses the cellular voice network and calls you. Super annoying and frustrating. It’s 2019 people, VoIP shouldn’t be this frustrating.
The app is buggy, I need to open it twice because it always crashes the first time it opens. I don’t use it enough to know what else is wrong with it but for the most part it does the job. I use this for work so I don’t care to have my work number forwarded to my cell in real time but I do like the ability to make calls from my work number for work purposes instead of using my personal cell phone number. What I wish MiTel would do is restore iPad support. It was originally advertised that MiTel would support iPad, was even given documentation from MiTel support and the sales pitch I was given from MiTel reinforced it but was then told later on that this was only available under ShoreTel. When I do try to open this app with my iPad I get the error, “This app is not supported on iPad as it requires a cellular connection”. Wait what? Does MiTel not understand how VOIP works? My PC doesn’t have a cellular connection, my phone in my office does not have a cellular connection, my spare iPhone without a SIM card doesn’t have a cellular connection and they all work! The kicker here is that I do have iPads with cellular data plan and it still does not work.
App has worked out great! I like that people can call my work number and it goes to my cell. I also like that I can turn it off. Sometimes there is a connection error and I have had to exit the app and reopen, but it is super quick at reconnecting. So I am very happy with the app.
Whatever you do- do not use Mitel. This app doesn’t work ever- all calls look like a normal cell call but regardless of the number it looks like the main number at my office is calling. Doesn’t even identify an inter-office call. These folks are straight up liars and cheats. They promised many things and delivered on zero. They still use dial 9 to get an outside line. This app doesn’t work. The desk phones look pretty but do not work well. Do not believe anything they tell you. They will promise you that the dial 9 to get an outside line is being fixed and it’s not. This app doesn’t work at all. All looks good in the demo but fails IRL. Worst phone provider in my 30 year IT career. Don’t do it.
I can’t give it 1 star because it does function sometimes but it doesn’t deserve much more. This app is pretty bad. You’ll get phone calls pushed to your cell instead of the app. The app itself will have awful response times and provide phantom rings (physical phone stops ringing but app rings for like 10 more seconds). The app forgets how to control functions like placing a call on speaker. I’ve had users request taking home physical phones rather than deal with the app. Functionality is there, reliability is not.
Doesn’t connect, recent changes stopped it from working
The app worked okay before, but it at least worked. Now, I cannot login. It stays on “retrieving user info” and it never logs me in. The app is unusable and performance is worse than before. Please fix the app. My phone also is NEVER notified of incoming calls. I either miss them or my laptop receives the call. I open the app and it shows I’m logged in. Is this a timeout issue where Apple stops the background usage? Because all my settings seem to be correct and notifications are on. Once again, missing important calls and app doesn’t even work.
Each revision brings new issues, breaks old functionality, and generally makes the app less functional. Currently it rarely connects over LTE data, only wifi, sometimes tells me to please wait (forever) when dialing a call, has difficulty searching enterprise contacts, etc. The new swipe to dial is a terrible feature, usually launching the iPhone menu instead. And technical support, if I can ever reach it, is of little help, and rarely solves any issues without creating additional problems. Please fix your service and your product, you currently hamper my productivity, not improve it.
I am going on day 38 of this app not working throughout my organization. It will not make a TLS connection. We integrated this feature in March and it has worked a grand total of three weeks since then. Our vendor is a partner with Mitel and has escalated our case to “tier 3” with Mitel which has to be a joke because the last suggestion we got from Mitel engineers is to make sure the phones aren’t in low power mode! I am beyond frustrated. I wish I could go back in time and never integrate this piece of garbage into our phone system.
Totally worthless app and making me regret our decision to bring in new Mitel VOIP phone system at our company. Wish we went with AVAYA. App doesn’t work more than it does work and requires constant hard resets on phone, uninstalling/reinstalling app or a lot of cursing at your phone/prayer when those steps fail. Mitel needs to support this way better considering it’s a big selling feature for their service. I’m tired of hearing “incoming enterprise call. Press any button to connect” and I’m left guessing at whose calling vs it having the persons name or number appear correctly.
The app closes when the phone is locked. You won’t get calls or messages. So the main use of this is to call out from which is nice. If “Keep WiFi Connected” is turned off, it hands the calls of right which the old app didn’t do well at all. IM is nice to see now and that works good too. You can’t create meetings or calls anymore which is frustrating, but the UI is nice and works good! Make it so the app doesn’t “close” and bring back calendar access. Five star app if that happens.
Game changer. I can place and receive work calls from anywhere with my work number. Move calls instantly from desk to cell when I have to run. When I’m traveling or driving I don’t have to miss calls if I don’t want to.
This app works well, but it needs to implement persistent VoIP for incoming calls. Currently it doesn’t work for incoming calls via the app unless the app is open or has been recently opened. Other VoIP apps implement something that lets them ring at any time (open app or not) and have those calls identified as coming from the app, even registering as such in the iOS Phone app’s Recent Calls list. The Mitel app needs to implement that
Still no better than when it was ShoreTel Connect.
Can’t make calls with AirPods. No audio is heard. Way to go Mitel. 🙄👎 Can we get a fix for this already?! Was told by TAC and app support here that IM was going to be reintegrated into this new app on next update. Update happened and still no IM integration. Also, the previous Mobility client also had video conferencing capabilities and this one doesn’t. How is this an upgraded platform for Mobility when you take away features available in the last client?
Not sure what else to say. We made a big tech jump from a 25-30 year old Panasonic dbs phone system to the mitel cloud system in early '22. That was teriffic. This app was the cherry on top !!
If you want an app that works half the time you found it!
I have never been so frustrated by an app or company. We use this for our business to be able to work remote some days. It is always a 50/50 chance it will work, otherwise you’ll spend half your day on hold with their customer service that will tell you it is a “glitch” they are having with no ETA for help in sight.
This app and company is being used as a shameless way for my organization to force employees to use their personal cell phones as business lines. Now my company can choose not to give me a cell phone or a desk phone and force me to make all my calls from a computer or my own personal cell using this app. NOT OK! Doesn’t work when internet is down ! Hope I don’t have an emergency or a power outage!
There is a bug where the Communicator side fails to authenticate (IM/voicemail) and on our setup, our Active Directory password policies lock the account. This looks like it's happening on the ShoreTel phone server (where Director lives), not the Mobility Router. It appears that bad data is being passed with the password, causing this failure (an incorrect user name would not lead to a locked account). I've checked and even with a correct password, this happens.
I’m happy to say the 3/1 update solved all the issues I had been having with the app. I no longer get random communication errors, voicemail and IM are working and stable, and I’m actually able to manipulate my availability. Good job! 👍
Don't like how you cannot receive calls or notifications when the ap is not running in the background. It has to be open at all times to receive anything. Also, the voicemail key doesn't do anything, and the change status feature does not work either. Many issues need to be resolved.
Through several support sessions with Mitel, I have learned that the background app refresh feature does not work with the latest Apple updates, so in essence the app is useless. As soon as the app goes to the background, it loses connection and I can’t receive calls. It has been two months since the last app update. Why does it take so long to get this updated??
It’s a good app when you have the phone unlocked and the app is on screen, but when you switch apps or lock the phone after awhile it loses the connection to the on prem server. That makes it fairly useless as a mobile app (yes background app refresh and use cellular data are on).
Prompts for in-app reviews violating Apple terms and user oreference
Shady developers prompt for in-app reviews even when my iOS preference is set to not allow it. Shady and disrespectful. And before Developer Response whines about about how much they need them, I literally couldn’t care less. I care only about my user experience, which apparently you don’t since you disrespect your users’ stated preferences. So tired of garbage developers.
If Mitel can ever figure out how to deal with the iPhone feature of closing dormant background apps this app might actually be useful. But when the app is closed from non use and calls ring direct to your phone and not the app because of it, this defeats the purpose of the app entirely.
We have been using this application at our job to facilitate office line calls while working from home during the pandemic. It will disconnect and forward your calls directly to your phone with no indication at a moments notice. All in all an amazing way to encourage never working remote again
I am using this app on IPhone 11. The app works well when it will connect but that is rare. Constantly says that it is making connection, or, says password is no longer valid w can though it is and has not been changed. Sure wish they would improve this app because really needed when out of office.
Works pretty good when you don’t have access to your office phone. It would be great if you could use the VOIP when not having to be connected to Wi-Fi. Other than, it gets the job done.
Never logs out. Calls comes through on data plan even when setting are selected only for WiFi. Not appropriate to receive phone calls during personal time for hourly employees. Calls cut in and out all the time. Doesn’t register voicemails that are accessible from desktop phone. Overall it’s always a battle with this app.
Our organization has pushed heavily and spent a lot of money for the use of the mobility client... Only for it to not connect over LTE. App crashes immediately. I'm on iOS 11.3. It will connect over WiFi but that is pointless... Please fix! Your customers have clearly been upset with the app's cellular functionality.
Thus app handles the hand off between wifi and mobile data badly. It cannot show call history related to calls that occurred if it was "disconnected" due to a change of networks. It is also fairly unstable and seems to crash fairly regularly. We have not felt comfortable handing it off to non-IT personnel.
Calls keep coming in through my actual cell, ringing my actual cellphone number, instead of coming through the mitel app. I get notifications for “missed calls” on my cell network and then open the mitel app and find voicemails. This app has serious UI issues.
This app is atrocious. It may work properly around 25% of the time if you’re lucky. They make zero effort to make it function properly. You can make a call and it will sit in idle status for the longest time, and even when you do connect after about 3-5 minutes either the audio or voice gives out. -3/10 don’t recommend.
This app is pretty terrible. It frequently gives a “Reconnecting” error message that renders the app useless for 10-45 seconds each time the error message comes up. Once connected, the connection is often poor causing voice distortion.
From Aug 15: Has look and feel of the desktop client, but is lacking instant message. That is a core piece of the unified solution! Also no Apple Watch support. This is a step back from the communicator app! Update: on aug 25, developer promised IM "next month" which would indicate sometime in September. It is now November (over 2 months later) and there is still no IM with Cloud Connect!!!
App works but on iPhone 11, all os versions Mitel will go offline once iPhone screen times out. Calls to phone ring as cellular (keep WiFi on is enabled) instead of on Mitel. Not able to transfer calls when not on Mitel network.
Disconnects when app is in the background and brought back to the foreground, it’s unable to reconnect either over wifi or cell data. Force closing the app and reopening often restores the connection but all the time. Please fix on your next build release.
Would love for the App to have a way to notify me of calls coming in from my work phone versus cell phone. They both appear the same. Old versions turned the screen blue with the Mitel logo.
Calls coming from a dedicated line directed to hunt groups will not ring your device... there is no documentation about this severe limitation. As a call center you would think this would be a feature as many other businesses rely on hunt groups for directing call traffic. Ridiculous!
This app has never worked well. One of the biggest issues is the fact that it quits in the background. But since the most recent update, it is crashing like crazy and is useless.
Calls never come in and pop up unless you already have the app open. App takes forever to connect. Voicemails load in several days after being received.
Bring your desk phone with you wherever you go with the Mitel Connect mobile app. Easily access your enterprise contacts, join conferences with one click, and manage your calls and voicemails - all powered by our new user-friendly design. Key benefits: - New dashboard to manage your work day - Contact your colleagues without using carrier minutes - View upcoming events and join meetings in one click - No more giving out your personal number - your business caller ID is used when placing calls - Reach coworkers quickly via favorites or extensions - Visually manage your voicemails - Manage your missed calls and view recent activities from your dashboard - Handover between WiFi and cellular and never lose a call - And more! For more information go to: https://oneview.mitel.com/s/article/Mitel-Connect-for-iOS Note: This app is for Mitel Connect, Mitel 14.2 and Mitel Sky customers only. Warning: VoIP over 3G/4G/LTE networks Miltel is not liable for any charges, fees or liability imposed by your mobile carrier for the use of this service. Voice quality is subject to Wi-Fi or 3G/4G/LTE signal quality and available bandwidth. IMPORTANT • This application requires connectivity to a Mitel Connect Mobility Router and will not operate without this component. Please contact your business ‘IT department if you are unsure if your company has deployed the Mitel Connect Mobility solution. • This application is intended only for enterprise calling. As such, emergency calls (e.g. 911) will be routed over the cellular radio when available and not over WiFi. •By downloading and using this application you hereby agree to the terms in the accompanying End User License Agreement (EULA).
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