My husband signed on with CHRobinson he finds loads and good loads all the time. When he calls to either book the load or bid he hasn’t had any issues with not getting a hold of anyone he always gets through. When they tell him they will call right back always do. The load board you have to get use to it but pretty easy. The only thing I can say is CHRobinson is a good company the people from brokers to insurance department we alway have very good standings with them. If I have questions on paperwork anything I call get to the right department explain my problem they help correct the issue and I’m good to go. When sending in our billing if it’s not clear or ledgeable they let me know I fix the paperwork good to go. So from both of our experience we are giving CHRobinson 5 stars. Well deserved.
App is fine mostly but it could use some improvements. 1) I think and I’m sure many drivers will agree that app needs some kind of MAP to show us where we pick and deliver loads. 2) Also loads going out of the place we delivered would be nice. 3) Please get rid of self refresh, pull down on the screen was working just fine.
The Freight world has changed.. I remember a time when the brokers would reach out to you and offer you good rates on loads,and if you was consistent and reliable they would always call and work with you,what mattered to them was the freight getting moved-and that your moving it for them. The industry has gotten so corrupt that no one follow the rules anymore. I had a incident with a disbatcher service going in changing my info in secure application.. adding themself as drivers and there name as disbatcher on my account. It was corrected, but I’m curious to know how that happen without my permission or being notified. I stop using disbatcher services for that reason. I’ve used c.h robinson for years and the two reps I has was awesome, unfortunately, they are no longer with the company. Need more $$$$on the table. That bring loyalty and a good work ethic.
Still some issues but they monitor reviews and fix stuff
The app violates your privacy be requiring always-on location access just to look for loads. If you don’t allow it, you are nagged on every screen. Another issue is after you click on a load to get details, when you go back to the list of loads, instead of returning to the same spot in the list, it takes you back to the top of the list. My earlier review complained about app ignoring pickup date in filter. They fixed that issue and got back to me about it.
The app is nice, but ever since I got a new phone, iPhone 8, I have no option to “find loads”. I’ve tried uninstalling and downloading it again with no luck. Would be glad to give it a 5 star rating if this gets fixed though. ***update*** after this review, CH very quickly responded and fixed the problem. 5 stars for the customer service :)
I personally liked calling and discussing loads with rep Sergio who I always use.!! App sometimes has team loads mixed in and loads to call into for them. Booking option and offer option are mostly fine but lack the information we need.!! Example unload time history. Rate versus 15 day average to name a few.!!
You guys have frieght and that’s cool, but NOBODY answers the phone. That’s business hours that’s weekends or middle of the night. I have pulled one load from CHR. But that’s because I got lucky and someone answered the phone....missed out on 3-4 loads from here because of the call center box we have to go through to then not answer the phone. Even if I use a direct extension, nobody answers. Feel likes Lionel Richie song Hello, want to be noticed but you won’t take my call. Hello?
Very happy I signed up with CH Robinson , aslong as you get used to their system you shouldn’t have a problem with finding loads , and their app is so sufficient you don’t even have to call in for anything! Very professional and good customer service !
So today i was looking to book my first load with CH.R i called the broker to get the rate on the load! The load was going from Wyoming to grandview, mo 933 mi and i was really shocked on the price $ 1300 dollar for 933 miles and the weight was over 40k i really don’t know how’s this broker became one of the biggest brokers and how carrier can take this kind of loads for this price they dont give a F about truckers anyway will never call them again for a load until market gets better At the end of the day its the truckers fault to let these kind of brokers take advantage of them
As I owner operator I’m concerned about the prices been pay on the loads it’s getting to the point of not running any loads because it doesn’t cover the diesel, time, and brake downs nor drivers pay. It’s sad because we just have to stop hauling.
I feel like it’s Christmas every time I need a load.
I’ve only been using this app for a week and love it. I gave it 4 stars bc you can’t see the rate but who cares you can bid! I also love being able to dispatch a driver just by giving the load number. I would have given 5 stars but it’s my fault I just got on here. Thanks C.H. Best gift ever to a new trucking company!!!!!
CHR, your app is so lame. There’s no option to sort loads or set alerts for new loads and now with the new update, you require us to give you access to location, just to look at loads? I shouldn’t have to give you location access if I’m not on a load, and just to look at loads. Also, about time yall merge the driver and carrier apps into one but most importantly, put a sort button so we’re able to sort the loads by date or mileage etc.
I’ve worked with many brokers within CH Robinson and they’ve all been fair, and straight forward. I usually don’t leave reviews but it’s such a shiddd show with theses brokers now days!! I just appreciate the good ones at this point
When will the app allow us to choose the trailer type like website do, it’s kinda bothering when you’re looking for an double drop or rgn load and gotta check all flatbed stuff, please make that option 🙏
This is my favorite company to work with, the staffs are professional and respectful… I’ve been working with them for years now and they always make my trips great and easy. Keep it up guys.
Search filters are misleading. No matter which search conditions you utilize, they will always return random load listing irrelevant of what was intended. Sorting the search results as you would prefer is not allowed. You only see the very limited load listing despite there being a tremendous loads in the region.
Used to be fun working with them. I have ran over 500 loads for them the last four years and was a key carrier. Now I can’t get any good freight because I refuse to run the trash prices they have. Also harder to talk to people. They want you to bid on their broken bidding system. Hope they change directions because they are looking more and more like TQL everyday and that is not a compliment.
I love working with ch Robinson App is good just need options to save different lane at a time notification new load is available in certain lane otherwise it is ok
Need to pay more and delivery times will have you sitting a extra day to deliver a load that’s 500 miles should be next day delivery but it’ll be the day two days after pickup and if it is next day delivery it will deliver after 4pm smh
All my drivers have issues with this app when tracking a load. Most of the time nothing never works, can’t log in after it kicks you out for no reason. Why can’t you use something easy like MacroPoint? I get demoted to base carrier because of not enough tracking updates, but it’s your app that doesn’t work. One of the worst trucking apps.
We have always had good service w C.H. Robinson. Alexander Elliott is the agent we work w and he has always went out of his way to try and help us. Love working with him!!!!
The pick up dates start from feb 10 to feb 15 then Feb 9 regardless I set my pick up dates Feb 7 or 8 it’s all messed up please the app was good until this start happening
Never had a issue with the app or ch very nice brokers. And there quick pay is actually quick. I look forward to loads with ch when find that works . Nice Ch
Working 6year with 4 trucks. I worked with best brokerage company CH Robinson .Andrew is best to book load .Always nice to working and book load. Now online booking load is Geary too.! 🙏✅
No load search function. CHR going down hill fast! No longer user friendly.
No load search function. No longer user friendly. 10 steps to find load board, then you must have origin and destination or load number to search. Useless!
Rates are often -30% than the loadboards. The rates are really garbage, only book as last alternative. I haled a load from them and when i got the paperwork from the receiver, they gave me invoice of the load including shipping. Invoiced for $1700 Shipping and CH Robinson only paid me $750, they pocket $950. Last load i do for them.
Time after time I’ve used this app every time I use it it tells me that I can’t submit because I’m out of order yet. I’m not out of order. I do it in order and I’m basically tired of it right now. I’m sitting at another shipper and it won’t even let me say I arrivedpoor app very poor app
Tracking doesn’t seem to work. All settings are set to enabled. The app won’t track and the automated system sends txts all hours of the day and night.
Both the drivers app and carrier app are very much useful. I have yet to experience any issues with it. I can check for loads with and blink of an eye. Keep up the good work CH ROBINSON
Every time we have tried to get help from chat or by phone we get no help. Your app REQUIRED THE UPDATE. So we updated and now it won’t let us log in and if we ask for it to let us reset password by email it says it sends the link but we NEVER receive it.
When you click on the load to check details, And return back to load list, app kick you back always to the top at beginning search, it’s very inconvenient. You should scroll down again.
Ever since I updated the app last week, this latest version no longer loads on my phone. I also have to delete and download the app for it to work. CHR, when are you going to fix this problem?
Right now at the moment it’s throwing out so many dates at one time making it hard to focus on the loads you need for just one day. Please hurry up and fix.
Every other app I use has rate per mile. Easy enough to use a calculator or do it in your head, but why. Also a generic map of the pickup and delivery would be nice.
Carrier app fails a lot on me. CH recently sent me an email saying that I was to be put on restricted mode to pull their loads. Been18years with them, never late to pick or deliver. First it’s not my fault that CH app fails or crushes to find my location. I guess they just don’t want me anymore.
The app needs to verify email every time when going to open why? Remove restrictions more easy access to LoadBoard. DAT and all others app no need every time to verify verify. Hope make change soon. Thank you.
The Navisphere load board app enables you to find, book, track, and upload documents for truckloads instantly, making life easier for carrier owners, dispatchers, and drivers. With Navisphere, it’s simple for contract carriers to manage their businesses and for drivers to submit load updates. One-touch functionality means it’s easy to manage business on the go; drivers submit stop and in-transit updates and upload paperwork—no phone call or email required! – while carriers find available freight loads with map and list views on the free load board so quickly it’s almost effortless. This ltl freight load board app is available 24/7, enabling near-real-time visibility for all C.H. Robinson loads when on the road. The app automatically connects to our Navisphere technology platform, eliminating the time and cost to complete required stop and in-transit updates. Drivers can also scan and submit load paperwork in the app using their phone’s cameras to get the payment process started right away. Top features of Navisphere from C.H. Robinson include: - Find available freight loads and view load details that make trip decisions easy - Set preferences and filters to search loads matching your equipment and business - See the details you want in the format you prefer with multiple views, including map and list - Book loads immediately from the app. Now available on regular loads coordinated with your carrier representative. - View load details on your phone as soon as they’re booked—no desktop required - Reduce surprises for carriers and drivers with up-to-the minute notifications - Eliminate check calls and gain visibility with automated status updates - Upload documents, including bills of lading (BOL) for faster processing to get paid quickly and have visibility into your payment status - Access more loads than anywhere else. We have thousands of loads available for you to bid on every day And because Navisphere is offered from C.H. Robinson, carriers can access the most loads, receive unbeatable service, and get paid quickly. Improve your cash flow and keep your trucks moving with the Carrier Advantage Program. Carriers that commit to tracking success and the highest level of on-time pick-up and delivery will get access to the most freight along with better and faster payment terms. Your commitment to tracking automation also cuts down on visibility calls. New to C.H. Robinson? Become a contract carrier today! Visit www.chrobinson.com/carriers to learn more about the benefits of hauling for us.
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