Name: Night Owl Connect
Rating: 1.68747 (2291 reviews)

User Reviews for Night Owl Connect

1.69 out of 5

2.3K Ratings

5 years ago, D-BACKS Az...

I knew it was going to be different...

Coming from the Arlo cameras I knew this system was going to be different, but not this much... cameras work great, definition is there but the app LACKS so many good essential features. I wanted an “upgrade” but can’t believe this app is missing so many good features, even from the gen 1 Arlo cameras which is what I’m coming from, YES! gen 1... Why not have only one screen with all 6,8,10 cameras in it? Can’t put cameras in the order I want, I have to swipe to next screen to see the camera I want to see. Can’t adjust camera brightness from the app, landscape mode? Nope not supported... you can just play and pause recorded clips and select live view from the app, anything else forget about it... the technology is there is just not put to work for some reason. This camera system/app needs a total revamp. I think i’m returning this system and getting a new Arlo... I really want to like this camera system and app, cameras are wireless, easy to mount, easy to install and super easy to sync and range is pretty good but I just can’t keep it with all these simple features missing right now. Hope Night Owl listens to customers concerns and try to deal with them. Thanks in advance if you do. Looks like Night Owl is listening! We’ll look for future updates, 😎 thank you!

3 years ago, theLiestheytell

A complete joke

Among the other problems the other reviewers stated, the cameras were all connected peacefully until they needed to be moved to a new spot. Called the technical support who was an extreme waste of space. The dude sat on the phone silently not answering anything. I politely said “hello?” His responsewas filled with a nasty tone “yea im here”. My response was “sir i did what you said and let you know but you sat and said nothing so i assumed the call disconnected”. He basically told me to do what i had been doing already for hours and what he already instructed me to do later in the phone call. I told him there were only two cameras connected to the same app and i was only attempting to reconnect the same cameras i had for months and his response “well thats why. It’s because you have two cameras on the same app” well hey stupid what do you think was on the app for months.... also as an update to the previous complaints in previous reviews, the app team nor camera company fixed any of the issues because the same thing they complained about is the same thing that still happens in other review sites plus on my cameras so 🤷🏽‍♀️ Response to the developer: Not much to look into as you have absolutely no information on the event because you have yet to contact me via any communication means. Your automated reply further proves the uselessness of this customer service/technical assistance team. “We will look into it!” *continues to finish hotpocket and cheap beer*

5 years ago, BuggieGrl

10/30 Update: I went from getting push notifications all day long to nothing at all. Not a one. I prefer being notified all day long than not at all for security reasons, especially at night and when no one is home. I don't know what happened. Feels like the developers were trying to fix something that wasn't broken and now can’t fix what they broke. Shame because I really love the quality and features of the cameras. If only the app would follow suit. 2 stars for the camera. 0 stars for this app. ***************************************** Aside from setting the sensitivity to the lowest setting I get notifications all day long when the leaves on the tree blow with the wind...annoying but at least I know it works. Tonight, for some apparent reason, I stopped getting push notifications and I only noticed because I heard a slew of cars driving by and found it weird that my notifications weren’t going off. Appears I wasnt logged in so I tried logging in. Nope. Login failed. Reset a dozen times. Login failed a dozen times. Must be an issue with the app? No idea but not being able to check my cameras is not providing me a secure feeling. Hope it gets corrected sooner than later. Annoying.

4 years ago, helouie

Does not work consistently

First of all, the cameras work great. But the app is so bad, half the time the cameras don’t do me any good. I deleted the basement camera off the app months ago because the only thing it ever alerted me to was the wind blowing! I tried adjusting the sensitivity but that did not help. One day, my alarm started going off, but alas, I had deleted my basement camera and could not see who had set off my alarm. Fortunately it was my housekeeper but that could have been bad! The front porch one is not as bad, I’m assuming because the wind is more blocked by the porch roof. But on the Fourth of July, the alerts were incessant. It was just my flag blowing in the wind. However, a lot of times, the app will not load at all. So, if an actual person was on my porch, ringing my doorbell, I would not be able to get it to load fast enough to see who it is. And in the last couple of weeks, the app stopped working all together. Now it just spins. My cameras are now totally useless. A bunch of people worked really hard installing these cameras for me, not to mention, I paid a lot for them. If this does not get resolved soon, I will be forced to shell out another couple hundred bucks to buy more cameras that are a different brand and hope if those nice people will come back and install them for me.

2 years ago, AJVal79

Decent app but missing some features

The one Bug that’s driving me nuts is no matter what I can never review the most recent recording. I have to wait for another recording to show up before it can be reviewed. And the absence of any type of scrubbing while watching a recoding is also annoying. I would also like to see the ability to view in landscape and all 12 channels. Edit 1. Ok so a few things have been fixed and added to this app since my initial review. But I added a doorbell camera and it only sends a notification when there’s motion. I want a notification that tells be some is actually ringing the doorbell. Motion detects people walking down the sidewalk that aren’t actually ringing my doorbell so these are basically false notifications. Edit 2. This app is nearly unusable if you want to watch an event. Also it looks like they’ve basically gave up on updates for the app and created a new app called NightOwl protect. I tried to pair my HX20 to the new app and it unfortunately doesn’t work. The new app sees my unit but an error comes up. Upon further investigation I found out the the older units are not compatible with the app. Please fix the numerous issues in the app or at the very least make the new app compatible with older units.

3 years ago, nd5589

App Does NOT Work

As pretty much every other new review has stated this app is garbage. The camera and physical device work fine however the app is completely useless. If you haven’t already purchased this system…DON‘T. I have had issues with the app for the 2 years I’ve own the system, however now it is completely unusable. The app tells me invalid token which has been an issue in the past. I go to log out and reenter my information and the app will not let you log out. It gives you an error message saying it’s unable to even do that. I’ve read other negative reviews seeing if anyone has gotten a response and they just put their support number. Well I’ve called that and the support number pretty much just says they can’t help you (via an automated message no human) then disconnects. This is garbage. I shouldn’t have to buy an entire new security system for my business just because you all can’t develop a working app. All my new locations use Eufy and it is a dream. Looks like I’m about to fork over another $500 for a new system with an actual company that can make not only better quality cameras but also a working app. Fix your app Night Owl you’re literally robbing your customers with incompetence.

4 years ago, NOT A PAINTER

If I had a penny for every minute searching thru the user UNfriendly APP!

I agree with that previous review.. I REALLY WANT TO LOVE THIS but can’t! The APP is the problem. Since having this camera & APP I have had 6 items stolen from my property. The camera has disconnected a few times but the APP refuses to alllow me to rewind! I have to click on the previous day.. start at midnight, then CAREFULLY forward an hour at a time. DONT GO TO FAST OR PUSH TO FAR AHEAD o you’ll be watching paint dry as it loads for an hour & have to start ALLLLL OVER anyway! I Am over spending every night watching paint dry on this app! It took my life over! Better off pulling down the camera, unscrewing the screws, pull out the sim, put it in the laptop, and watch with an APP THAT IS USER FRIENDLY! (you know.. fast forward, rewind PAUSE! brightness adjustment, a date & time you can SEE over a white background!!) if you pass where you intended to stop it loads forever till you wanna rip your hair out deciding if you should just start at midnight again or pull down the camera?? Cuz it’ll be THAT much easier than this app! I pray I can return this still. Of course I really haven’t found GREAT REVIEWS on any camera app yet! & yes I has the less expensive stand alone camera, but that shouldn’t matter, when the camera would rock if the APP did!

4 years ago, Irish Patriat

WiFi / iPhone connectivity

I would like to give a better star rating because the direct hookup to the monitor shows that the system is doing well, but it seems that we keep loosing our connectivity through the phones, I keep getting “invalid token try to log on again” and there seems to be no way around it? Please don’t tell me that I have to delete this app and re install it because then that goes to show that this is a bigger issue especially for non IT geek type of folks, it should never come down to kill and reinstall unless IT Geeks are not properly trained in troubleshooting a system, please far be it from me to say maybe a patch may have done this to me and my wife because I know it happens but I would have also assumed that some sort of fix would have been pushed so people again that are non IT doesn’t have to go through the trouble of getting it all reconnect once again. Please I would again upgrade my experience and star rating if someone can answer why I get this on my app: “invalid token try to log on again” Thanks and have a great day. Respectfully, Eric C.

4 years ago, Es2guy

Disappointed

Very disappointed in this app experience. We have two of the last model NVRs installed at another location and have grown to love the app used over there. Picked up two new NVRs and were forced into using the new app. I’ve contacted support on more than two handfuls of occasions with concerns only to be told sorry. The frustration is that the app lacks basic playback functions that the old app contained, such as rewinding and fast forwarding events recorded. Even the screenshots for this version show the functions we are looking for but the app does not have! It’s very disappointing. I’ve asked if we can use the old version only to be told no. Update in response to developer response - I appreciate your response but if your app does not allow for this functionality then the images displayed on this download page should not show this functionality. You should also allow your customers to use a most robust version of your app, like your other iterations of apps. This is doing a disservice to your customers and it’s driving business away. I’m happy to discuss this further and provide open and honest feedback to you if you’d actually respond to my support tickets and phones calls.

2 years ago, 19mike78

Notifications

The app on my iPhone did great then it was great on my Apple Watch. Got 2 issues 1 is minor, can’t fast forward on any recordings in my iPhone 2nd is pretty much since I did the new up date for my iPhone an watch I don’t get notification witch camera is going off. All it says is night owl camera notification(s). This is horrible because then I have to keep going into the cameras all the time constantly to try an figure witch camera(s) went off. This is horrible, I mean got them for a reason an now it’s not working correctly. Please fix this bug asap please It is very annoying that it don’t show what camera then I have to try an find out. Also when I try an bring up the cameras on my phone it takes for ever to even try an get them up it may take like 2-4 minutes if not longer at times it’s horrible. The yrs before no issues now issues. This not good I got this stuff because it was post to be really good. No issues like this, we can’t have this keep going on.

3 years ago, creepperklr2

Useless for anything except basic playback

So, it works, most of the time. It will play back footage saved as well, albeit not very nicely. But, two HUGE issues that makes this useless: 1. When trying to save/playback videos, it displays them in 1 hour increments, which is annoying. But when you try to save them at all, it shows “file too large, use device to download”. WHATS THE POINT OF A DOWNLOAD OPTION THEN? There’s no settings to change the file length in-app either. So saving is useless for videos. 2. After a few weeks at best, you get an “invalid token, please sign in again” message, and have to sign out and back in again. This issue has existed for a LOOOOOOOOONG time, like over a year at least. The sad bit is, the devs either can’t or have no real interest in improving the app much, as the last update was over a year ago. You get what you pay for I guess. It’s my parents camera system, but I will certainly be using a different brand at my place unless this improves. It’s sad, really. It could be so good, but it just isn’t.

5 years ago, mlliondollarnunu

Complications with Camera I only had it for a week

My problem is I should have researched this camera before buying it from Walmart! Not only did I think it was kind of pricey for one camera instead of two in the package but I only had it for about a week and I had multiple problems with it including : wi-Fi connection error when I have perfectly great Wi-Fi in my home, as well as “external fault” Will pop up when my camera has a motion in the area meaning I am an able to see what triggered my camera which is useless because I got it for protection of my home. As well as recording and playback I cannot function I thought an SD card or memory chip would come with the camera but it does not. But I do love how I can talk to my visitors through my camera I can take pictures with the camera While on the screen as well as record while on the app. But what if someone came while I wasn’t home and wanted to go play back that video??? I’m screwed !!!! Depending on how the next week or two goes I might be returning this camera

3 years ago, go with another system

Cmon man.

This app makes me want to pull my hair out! I really love the system but can you guys seriously not keep the app working smoothly for more than a week at a time before there’s some issue again? I’m so angry that for the first time I went to the website to complain, I usually just bust your chops on the comments but I was away for a week and suddenly couldn’t connect again but continued to get alerts telling me someone was at my door and at 2am yesterday it alerts that a human was detected in my living room! I’m almost a 1000 miles away from home and this thing tells me some ones in my living room but I’m unable to connect. I cut my trip 2 days short and came home only to find this system is getting worse and my home was fine. I’m seriously starting to think this app is being ran by a bunch of frat guy’s that only give the app attention when you’re not hazing the new pledges or throwing a keger! ? I have a 20$ camera watching my kennels that works flawlessly. I’ll get you the name of it so you can contact their technicians and get a few pointers! Have a good day party on Wayne

5 years ago, Bmwiowa

App issues

The camera system its self works great, however once every 2 weeks i get an error msg on the app saying invalid token. Ive called the 1800# and got told to use gmail. It did not help as this keeps happening. When it says invalid token it wont let me sign in or hit any buttons in the app. I have to uninstall and reinstall and resign in.. its too tedious. Nobody had an answer when i called. Also when i set up the cameras motion capabilities as far as choosing to be notified etc, the app still wants to bombard me every minute sayin theres movement and there isnt (wind blowing leaves) literally. I set my phone down to work and look over and see my screen hav 46 or more notifications about movement detected. Ive tweaked the red boxes as far as what i want the motion detection to work. Its as if it resets when “invalid token” pops up. Its annoying and tedious. Sadly all that will happen is ill get a reply on this review saying they will work to resolve it.. but they wont, as ive looked far into the past reviews and its all the same cookie cutter responses and zero fix...

5 years ago, KY Eric

Cameras work well; app not so much

As several others have noted, the push notification function seems to work sporadically - and updates to the app more often than not make things worse. Quality control/real world testing of the apps is a great idea - Night Owl should try it! The reason most people buy these cameras is so they can keep an eye on things when they’re away. Randomly failing notifications or an app that crashes upon startup render the cameras useless. Unfortunately there’s no way to roll back to a prior version when it breaks so you roll the dice and pray nothing happens. Also - for god’s sake, set this app to use TouchID! The app frequently ‘loses’ it’s login connection with ‘invalid’ token error and you have to logout and back in. When the cameras alert you don’t need to be dealing with trying to login. Let me put my thumb on the button and get in so I can see what’s triggered my cameras.

3 years ago, Mrs. Kinzel

Too much work

Notifications are based on motion so be prepared to have your devices buzz every time the wind blows. The system goes offline about every two weeks for no reason. So then I have to troubleshoot and spend time disconnecting and reconnecting the device, deleting and reinstalling the app, or worst of all calling customer support. This is where you’ll wait on hold for at least half an hour just to get disconnected. If you do get to a representative, they read directly from the manual that you already have because they don’t really know anything about the product. So there’s another half an hour of them walking you through steps you’ve already tried. And then when they see that these steps land you back in the place that originally started in when you called, they will put you on hold AGAIN to figure what you need to do to solve your problem. And since it randomly goes offline without your knowledge, you don’t realize that you have zero camera footage until you actually need it and use the app to check the cameras.

4 years ago, LiviColt45

Buyer Beware

Worst app ever. Cameras aren’t the best quality but I can deal with that. It is the app that frustrates me most and honestly gives me anxiety. Every time I try to access the cameras it takes at least 5 minutes to access them. I often get invalid token often and have to log out in order to gain access again so may take longer then 5 minutes to reconnect. These cameras are supposed to give a sense of security and in no way shape or form do they give me security. If something where to be happening I would have no idea of what’s going on or it’ll be too late since I wouldn’t be able to catch anything in time. Not only that it doesn’t properly record movement. For instance my dogs where outside barking at something I go to look at my cameras to see what they’re barking at and of course I cannot access it because it does not load so okay I wait the few minutes and several refreshes it takes to look at the recording. Go to look and there is no recording of what just happen not even of my dogs and they where 100% in view of the camera.

2 years ago, Tehottie

Can never see my cameras when I need them

Since day one, everytime I needed to see something the system makes me log out and then back in. Now it doesn’t even let me log out to log back in to see what I need to see. I find myself going to the ring for iníciate views of things and them manually having to go into the system when I get home. I thought this this would be better system would be better since I purchased it at Costco. They usually have quality products. However, this system is just useless. It’s sad because the cameras have decent quality, it’s the system it’s self. The Dr is not user friendly. You can’t scroll quickly to where you want. You can only let segments play to view and if you missed it you have to view the entire segment again. So you FFwd it to get there and then pass the part that you want to view again. Poor design. I am going to return this product. Thank God it’s o has a great return policy. You can return it at any time as long as your a member.

4 years ago, rob7692

Looks like night owl doesn’t even care about feedback

Can’t help but notice most the reviews say can’t rewind or fast forward in event videos and there reviews that are over a year old seem like it wouldn’t be hard to come up with a solution it truly must be night owl don’t care about the customers I still have your system have had it for almost a year only because I couldn’t return it but how is it the wal mart mercury innovation cameras are only $20 and I can playback off phone no problem rewind fast forward no problem but when I “upgraded” to a $350 night owl system it’s no where near as good at those cheap cameras simple math says $350 came with 6 cameras that’s close to $60 a camera but for $20 you can buy better cameras that actually work like they should that’s 1/3 of the price I wish I never tried to upgrade because I have this system still hooked up just hopping night owl would resolve this simple problem but they don’t I would not recommend night owl to anyone because it is the biggest waste of money in security camera market

4 years ago, Mrs.Clark8.11.18

Disappointed

We installed the cameras because we had trouble with people not leaving our children alone, even in front of our home, in what’s supposed to be a great neighborhood. At first, the app worked great. Now the notifications are barely there, when I do get a notification and open the app, it’s either saying “offline” or just continuously says “connecting”, or when it says online and I try to view my cameras, it’ll just continuously load and not show me anything. My cameras are hardwired to our internet modem, and my phone always has signal. I’m very disappointed, especially considering when I get a notification, even if I needed to call the police..by the time I might be able to see anything on the cameras, whatever was happening would have been done and/or people/person would be gone. My app is up to date as well. I hope this gets fixed, or we will have to purchase different cameras with a working app so we actually feel safe and actually are satisfied with our investment for a little more security.

3 years ago, HBlue5490

App doesn’t work

I’ve had problems with this system since the day I got it from Costco (1.5 years ago) but now, even though I have reset the system, deleted and reinstalled everything the app will not connect. When I ran a diagnostic on the main screen it says everything is connected to the internet, so it has to be this terrible mobile app. Honestly, I am not one to leave reviews, but this is the WORST system I have ever used by a long shot. There’s absolutely no help/support, even their “troubleshooting” page doesn't actually have any relevant information. If you are doing the smart thing and checking reviews before buying (like I wish I did) RUN! Do not waste your money. I’m assuming the only reason why they have a 2 star average is because the company paid a few 5 star in there, cause no one in their right mind could possibly give it anything higher than a 1 (I wish zero was an option). Time to go pull all the wires and go buy a new system that will actually work.

5 years ago, -Zeus-_

Huge improvement

Ever since I got this system, I thought it was the biggest piece of junk ever, as far as trying to view playback and stuff. It was very skippy, slow, app took forever to open, it almost wasn’t worth having. I was just about to give up on it until this last update. I don’t know what they did or how but it’s almost like it’s a totally different system now. It runs how I thought it would run when I first got it. It’s literally unbelievable, I having trouble believing it’s even the same thing I originally purchased but it is. Good job guys, you have saved the whole entire night owl name in my opinion, go have yourself a beer, you’ve earned it. Saved me from having to get a whole new system, I’m completely satisfied with this one now. Thanks guys, keep up the good work!!

3 years ago, DontBotherWithThisCameras

Don’t bother with these cameras!

Cameras might be at a reasonable price , that’s where the good ends with this company. Software is atrocious, I’m truly surprise at the developers and group managers. Their lackadaisical attitude to develop a better product, their lack of imagination, common sense it’s just unbelievable. Although many suggestions and remarks were made 2 years ago , I still have not seen any major improvements of the software. With this software you can not advance , fast forward or simply forward any frames , you literally have to watch the entire recording time even if you just wanted to watch 5 or 10 seconds from a clip. I regret purchasing this product. Lesson learned. If you’re looking for quality for both cameras and software to view your recordings don’t go Night Owl, Orlo might be a bit pricy but it’s worth every single dollar you spend on it. I wish I can take these cameras back to the store, I’ll be happy even if I get half of what I paid for.

5 years ago, Cheryl♥️23

Cameras good; app bad!

The cameras work well and picture quality is good. There are lots of settings to allow you to personalize your cameras. It’s great to be able to access and view your live feed remotely, however sometimes the live feed glitches and the playback feature NEVER works! I can play a clip for 5-10 seconds and then it will freeze EVERY TIME! Lots of other people seem to have the same issue. It’s so frustrating that the only response Night Owl has is “try a better internet connection”. My internet connection is good, how about you try fixing your app! It would be great to have more and better options like being able to speed up playback, skip through playback, and to be able to view motion detection clips. I receive motion detection notifications, but absolutely no motion detection clips appear in the app. I hope Night Owl invests in app development...I think it could be a really great product, but unfortunately, as it stands right now the app is almost totally useless.

4 years ago, angelggarcia

needs serious improvement!

This app is horrible !! I wish I knew this app was this bad before getting these cameras because I would of gotten other ones that had a better app. It’s very irritating how it signs you off all the time and you have to keep on logging in ...such an inconvenience. For emergencies this app is not reliable sometimes you hear things outside and it takes forever to load and tells you that one of the cameras is offline when you were just on that camera. What’s even more aggravating is that it works fine with no wifi and you can use your service to access to your cameras but sometimes it makes you turn on your wifi or else you can’t see anything. This app needs so much work and it’s so disappointing since night owl the camera it’s self is a great camera but the app which we rely on is awful!!! I hope they fix this problem because we’ve spent so much on these cameras for this app to fail on us every time ! So not happy !

2 months ago, Len 34952

DO NOT BUY ANYTHING NIGHT OWL!!

Okay, so you have been forewarned! If you buy it and end up not liking it… “I told ya so.” The app only works when it feels like it. I get no alerts anymore on any of our phones. We reinstalled the app; sign out/in of our accounts; rebooted wifi; double checked our notification settings in iphone; rebooted our phones. NO ALERTS. We were getting them and now NOTHING. This isn’t the first time. It’s intermittent. The cams are live, running and i can view them. However, if you are away from the house, I have no clue if someone is on premises. Thats the purpose of buying these. We will be replacing these with something better, but before we do, we wanted to tell everyone to STAY CLEAR OF NIGHT OWL!!! We don’t want to see others buying junk like we did. Also, they don’t share with Apple on how they use/access your data. AND, the app hasn’t had an update in over 3 YEARS. RED FLAG PEOPLE!

5 years ago, RLMosher

Please update the app

I have been using the night owl camera system for about six months now. I really like the system, the camera and picture quality is really good both day and night. The are very easy to set up, mount, and connect. The problem I have is the app. When I access the cameras remotely, I am not able to consistently receive the video both live and recorded. It seems to be stuck in a “buffering” situation. Sometimes the app will not connect to the system at all and I have to log out and log back in. This does not happen when watching the cameras on the monitor connected to the system. The system in hardwired to the high speed internet router in the house and I do not loose internet connection very often. The problem seems to just be on the app. Please update the app for more reliable functionality. Otherwise this is a great system.

4 months ago, Unnovio

Barely Working

I’ve owned a couple Nightowl cameras for about 5 years now, they worked great in the beginning with everything doing what it’s supposed to and ease of use but as the years went on, the issues started adding up with the app. The last couple years when you went to check the app it would say “Invalid token, please log out and sign in” go to log out, will not let me unless I delete and reinstall the app every time. I no longer get any notifications from this app even though it’s enabled; motion detection, doorbell ring, nothing. It use to reconnect itself whenever the power went out or something but my indoor camera will no longer stay connected for more than a couple days and I have to reset and reconnect it frequently which can’t be done when I’m gone on a trip. Their app quality and usability have severely declined and is no longer a reliable product

5 years ago, Ballsohard25

Function Great/App Lacks

Just purchased a system over the Holidays. Install was a breeze. The cameras work just as expected. They even have a spotlight that is bright as can be which kicks on when sensing motion. The mechanical side of the Night Owl system is a 5-star. The app is where the trouble is. I get notifications for motion, go to open the app and it will crash. I have to restart my phone and try to open the app again. Sometimes it works, sometimes I need to restart again. Another issue, when I open the app, it will tell me I need to connect to the internet, whether I’m on cellular or WiFi. It will not pick up my device. So I restart the device, and open app. Then if I don’t have the crash issue, it will work. I will say, when the app works, it’s great. It’s easy to get where you want to go, picture quality is perfect. Motion is much better than my previous Vivint security system. Bottom line, if you have patience, I recommend this system. The app is frustrating and takes multiple times to get where you want to be. It’s a developer issue which will be fixed over time, so I don’t mind being patient. Device: iPhone XS Max, most recent update. App has most recent update as well. Verizon cellular.

2 years ago, essdub71

We got duped.

This has to be the worst camera system on the market. There is almost zero control over anything. The app is laughable. I get an ‘invalid token’ error about once per month or more and have to delete the app and reload to view anything. The clarity from the cameras is not very good. I can’t distinguish people’s faces, license plates, nothing from the front of our hose to end of driveway , maybe 20 feet. Half the time, the recordings do not show what is important- for instance, it did not record our car driving into the driveway until I was already getting out of the car. We put a large item by the road and wanted to view it being picked up but was no video of it even happening. So I have zero trust in the system. Now I have to crawl through the attic to replace the system and I wasted hundreds of dollars. Will not buy another product from this company.

4 years ago, Ladylonglegs21

Waste of $

I’ll start by saying we’ve had the system a few months now. Cameras are great - great quality, color, and easy hookup- we hardwired ours. That’s where the greatness stops. Can’t view the cameras if you keep getting “invalid token” errors on app and you have to reset the whole friggin system every few weeks. (My internet is Comcast extra fast bc we stream on the tv without a problem. I have an iPhone utd. Again not the problem.) It’s the app! It booted all users at the same time so not one of us can check the cameras. Not very safe/worthy. Next comes the view back of the feed. You can’t fast forward- you have to sit and watch an entire hour of feed to find what you’re looking for. Unfortunately you just wasted a whole hour to find only wind blowing trees. NEEDS A FAST FORWARD OPTION!!!! I worked w cctv cameras which were fuzzy and black n white, but the playback and editing options were 5 star compared to this!!! It was reliable and time efficient. We spent a lot of money on this and are really disappointed in it as a whole!!! I work in law enforcement/security and I will be advising others not to waste their money or time on this bc it’s not worth it. I will update my review if these issues get fixed, but I’m not holding my breath as I see old reviews with the same issues.

4 years ago, art.turo

Shake my head

I thought from mostly seeing these comments almost a year ago that the app would be fixed. I guess not. The cameras work just fine and I can see it clearly on my TV but the app just isn’t it. It’s frustrating logging in when it logs you out and have to reset the password all over again. Then when it logs in, the camera is frozen on a picture and it says offline but i can see it working just fine on my TV. Then a few hours later the app works like nothing happened. It’s just cycle. Another small problem is that when you rewatch a recorded video, it doesn’t let you fast forward or rewind. You have to set there and watch the full video from beginning til end. So it would be cool to have the option to rewind and fast forward. Anyways, please fix the app it’s been a year now that I see these bad reviews and I relate to them all. Thank you, we would all appreciate it.

4 years ago, Another Aggrivated Customer

Is this a beta test?

I just upgraded my system from an older Night Owl system. The old system used the Night Owl HD app. How is it that the old app was able to do do so much more than this app? The only conclusion I can come up with is either this is a beta test or you want to force us to pay a monthly fee to your cloud subscription (that you can’t even subscribe to right now) just to get what was standard before. No remote playback. Notifications without events available unless you cut off the human detection on the cameras. Even then it is almost never. I’m thinking about just using the new cameras on my old system, so that I don’t have to use this horrible app. The only thing I will miss is being able to remotely turn on and off the spotlight on the cameras. I won’t be able to use the human detection but that almost never works right either. When it did work right I think it was by accident.

4 years ago, slider45

Cameras are ok at close range but app needs work along with the cams

Update: I received a response from the developer that this is for night owl and not Logitech. I thought it was clear that the NIGHT OWL I paid so much more money for did not work nearly as well and the issues I was having were with the NIGHT OWL app. I had to finally give up on my Logitech wireless cams and liked the night owl cams because you could add cams and they were wireless. After mounting them could not review anything through the app, CS said it was because I did not have enough upload bandwidth so I added the max I could from Comcast. That helped with a short (15-20 second) video but the longer ones just don’t load. You cannot adjust the views or hear anything when in portrait mode. Would not recommend these since this camera is years newer than the less expensive ones I had and do not work nearly as good

4 years ago, Mother Ana

Frustrated

So this is our family’s first set of cameras, I’m a mother of 2 young kids & live in a pretty rough neighborhood. So we set everything up, it was working perfectly fine for a couple days. Until yesterday afternoon, when we would go to the app my husband & I it would keep saying “offline” but I know it’s working perfectly fine because my kids are watching a movie on Netflix which requires internet. So now we have to rely on our tv but when we’re not home what then. It’s frustrating using money to buy a product & all the features don’t work. Now I pray when we’re not home nothing happens. I really wish they could fix this issue because I love how the cameras look on our tv & we’re planning on buying more cameras but with this app issue it seems like it’ll be a waste of money. Please fix the app !!

2 years ago, Dcxz19

Terrible App

Often times, I receive an error message saying “Invalid token, please log in again” Ok, fine I go to log out so I can log in again but nope, I now get another error message saying “Log out failure” So finally, I have to literally uninstall and reinstall the app, log in again, just to get it working… For a security system, I expect to have it working at all times in case there’s an emergency. What if I need to check it when something dangerous is going on and I have to do that entire process? And trust me, I have worked in IT and have tried all the troubleshooting steps. My internet works perfectly fine, the receiver’s firmware has been updated, my router and the receiver are in places where there should be no connection problems. Skip this entire system including the hardware and get something tried and true.

5 years ago, Zacsnanna

Sorry to say I’m not real happy

I recently had your system installed after buying a 2 camera system from blink and not being happy with only 60 sec clips because of the system being wireless. I pay someone who installs normally for business to pick my system and install it. Why do your cameras not come with audio? My installer had to install a microphone on one camera so I can monitor my DD son’s interactions with his home staff. For what I paid for this installed it was twice the price of blink which I could not only hear what was going on but also drop in. Not with your system. If I want to view previously recorded timeframes the app only allows me to monitor one hour at a time and no fast forwarding or rewinding to speed up my reviewing. Anything I can do on my end to get what I’m looking for without having to invest more money?

4 years ago, james42393

Not great

So this app definitely has some issues. The whole playback feature on it is AWFUL. I'm lucky to get 1 event played back if I click on it. Most of the time I need to close the app and try again. Forget trying to get 2 play backs in a row, not a chance or best yet the app just closes out and kicks me out. For hard wired cameras I would've thought the app quality to display what its look at would be able to pick up more. Forget reading a license plate or getting an accurate description of someone, if you have too. However I will say the quality when you pull up the video on a TV or monitor is really good; no where near perfect. But not bad. Overall, my parents have ring cameras. Will probably upgrade to those in the near future unless things change with the app.

3 years ago, Odeezyb

PLEASE FIX THE APP

The quality of cameras are great I can’t complain but since this is solely based on app performance I must say, it’s been a terrible experience . I receive notifications of motion detection meaning my cameras are up and running and getting connection but the actual app won’t connect and it won’t allow me to live view my cameras. This is a very serious issue and I hope they find a solution and gives us some re assurance . App developers must work on this ASAP. It has very high potential to lose customer satisfaction. Again, the cameras itself are excellent . Have it hooked up to my tv and all and it’s high quality streaming . BUT THE APP IS HORRIBLE . I like to view my cameras when I’m away from home since I receive many packages but now I can’t and feel the lack of security. Please contact your customers very soon I’m not the only one who’s having issues !!!

5 years ago, warpath 87

Freezes up just spins for playback

I don’t do reviews but had to this app is lacking to start my internet is top notch before send generic response saying it’s internet so back to the app it freezes up when time to playback event don’t do live view just freezes up notice cause my time stamp wasn’t moving this app needs a lot of work on the back end developer side developers done ok job on the front end of the app kinda of generics not a lot of features but on the back end of this app Jeez need to do some updates so the app can run flawless without any interruption or check the servers you all are using cause the app is having some intermittent issues which is causing events not to play back or live view to freeze up it’s again the camera system is good but this app is lacking which is making camera system useless unless you’re sitting in front of it all day

4 years ago, Play ads correctly

Mediocre App

This app has been fine for me since it’s free. It’s quality is very free price worthy. The image and recording part of the cameras is fine. Crisp picture and sound day or night. We’ve had these cameras for a little over a year and a half. The app has gotten stronger and they have fixed a lot of the issues. For several months now the only problem I will have occasionally is it saying “no recording” which I assume is because the memory card is full. Just recently the app has stopped pushing notifications despite all the settings being correct. This is the first time it’s happened in awhile. Recommend if you need a low key system to just check in on things. If you need high security then this isn’t the best for that.

4 years ago, fferrrfrtt

Horrible

This app truly is the worst. We travel for work and in the 7 months we’ve had the cameras the app has continuously let us down. Half the time you can’t even login and when you finally can you can hardly watch your recordings playback. We got a glimpse of a man walking on our front porch on Saturday but of course the only thing we can get to play back on this horrid app is 3 seconds of footage in the middle of the recording, and of course the cameras facing our driveway won’t give us any playback from that day either so we have no idea where this man came from or where he went to. I have not a single good word to say about this app. It needs to be fixed ASAP because the cameras are useless when the app is never working especially you are always on the road away from home. I do not recommend these cameras at all solely based on how awful the app is.

2 years ago, ahb8289

Frustrating System!

I really thought these cameras were going to be the best thing ever, but they’re not. I’m usually not one to bash anything but it’s still frustrating! Half the time I can’t even get my camera views to load in the app, it says they’re offline or as soon as I hit the play button the app closes so I either A) have to delete the app and re download it — which I did this time and it’s still not letting me view it, or B) just try again sometime later, which does not suffice if I need to view my cameras! This issue has been constant since we got the dang system 3 years ago! So frustrating, these kinks and bugs have got to be resolved! It takes forever to load the views and then whether or not it will let me even look at what’s going on on the cameras is another story! So frustrating!

4 years ago, S Neiner

Fix the App!

My parents have these cameras installed and at first, everything was great. Living overseas, my parents have my dogs temporarily so I could log into the app and check on my dogs playing in the yard anytime I wanted. Not only that, my dad could check in on the house (due to some stuff getting vandalized in the neighborhood) while he’s at work and my mom is home all alone. After September, the app stopped working. Now the cameras only work if you are at home and watch from the tv my parents have set up to monitor. It’s now January and Night Owl tech support has no answers as to why or when this problem will be fixed. I’m about to buy my parents a whole new system if Night Owl doesn’t get this problem fixed! When the app works, it’s literally a great system. App is easy to use and manageable. Fix it Night Owl or our money will be going somewhere else

4 years ago, AB270

This Camera System is AWFUL

If I could give less than one star I would, I have had this system for a year and only kept it thinking it would improve. WRONG !!!!! I think it has gotten worse, why can you not improve this app so it will work. It is probably because I really don’t think anyone work for this company, if you try call them then plan on staying on the phone for HOURS. Then when you finally talk to someone they don’t know what their even talking about. If I could take this system back I would but unfortunately again I have waited to long, PLEASE NO ONE BUY THIS SYSTEM!!! I’m actually thinking about just throwing the whole system away and just call a security company, even after paying nearly $700 for this system. I would even try selling this piece of crap camera system to someone. So once again please don’t buy this system!!!

4 years ago, CaptainNightFury

Night Owl Cameras compared to Ring cameras

Hi. I first owned a couple Ring Flood Light Cameras but recently moved and first had the chance to run wires for my Night Owl Security system. Overall, I’m extremely pleased. Once set-up was complete and internet installed I have the Night Owl System working seamlessly. Very comparable products in my opinion with Night Owl being a fraction of the price. I have 8 cameras up at less than half of the cost for 2 Ring flood lights and a year subscription to their services. So way to go, NightOwl. Seems you guys worked out many of the app kinks because so far, so good! Keep putting out quality products. A much appreciated customer

5 years ago, PortsideMarine

Remote Playback Doesn’t Work

We’ve had this system for a few months and have been waiting for something to start working. But it still hasn’t. The playback is great while you are at the location and using the hardwired system. But the second you want to use the app when you’re away, you’re screwed. Half the time the app crashes and I have to sign out and log back in. Push notifications come and go. And I can NEVER watch a playback whenever I get a notification. Which is when I’d like to see what is going on. Instead it just buffers and I can’t watch it until I get back to the main system, or wait 24+ hours for it to finally load to the app. Very poor app design for something that is being used as security. I hope you can resolve this quickly so the app is actually useful. Because right now, it’s just about useless.

2 years ago, Carlerbe65

Needs to have notifications

I used the other app Night Owl X with iPhone 8 Plus IOS 12.4 it was ok but actually worked. Since iPhone updated to iOS 13 it wouldn’t load for me. I deleted it and also created a whole new account still nothing. So I figured I would try this app. It loads but like others have said it needs to have Options like for example motion alerts. It only gives live feed. Unless I’m over looking it I don’t see it, I work nights like a lot of people and it would be awesome to have a notification let me know when motion is detected when I am not home like the other app. Night Owl X. I keep hearing Night Owl telling us we will soon see a UPDATED APP but with better features but here we are 8 months later and nothing. Very disappointing. Update:App still lags needs an update or something

3 years ago, JRabcdefg

Night Owl

This is a really great product. I am a first time home owner and security was one of my first purchases/ biggest concerns after closing on my home. Night owl is a service I trust and gives you all the security comfort and technology you need without feeling you are over paying or feel like you don’t have enough equipment to secure your home. Their service is worth the cost. It is also real people that can help you. Not a machine or sales person trying to increase your fees. I would highly recommend Nightowl if you want a one stop shop to secure your home.

3 years ago, nightowl security camera

App doesn’t work

I’ve had the security camera for over 2 years now and before I would be able to go back and watch my events and even rewind or fast forward. I’ve had a neighbor have a break in and I wanted to go back and rewatch to see if I could help in anyway. I can barely watch 10 sec of it and it’ll freeze and I’d have to start over. I can’t even fast forward it to skip the unnecessary part. Worst app ever. The cameras itself is decent but you would think they’d fix the app by now. Id sometimes get “invalid token” and id have to restart the app and sign in and out again or it’ll tell me I do not have any cameras set up. Please fix your app and do better. As a customer, I shouldn’t have to go through all that just to watch if someone is lurking outside my house.

Description

Night Owl Connect helps you keep an eye on your world, from anywhere in the world. Monitor your home or business, in real time, on your Smart Phone or Tablet. Easily share images and recordings via your favorite social network or through email and text. Be smart, be safe, be connected! Night Owl Connect Features: Quick and easy mobile setup Live video and audio from your Cameras on Wi-Fi or 3G/4G LTE networks Easily configure push notifications from your Smart Device Save recordings directly to your Smart Device Save images directly to your Smart Device and share via text, email or social media Share important MP4 formatted videos via email or social media Video playback Multiple logins/users Two-way audio Google Integration (Limited devices) Fish Eye Camera Human Detection, Familiar Face, and Unfamiliar Face Alerts Night Owl Security Products is a leading innovator in the security technology industry. As the fastest growing manufacturer of security DVRs, NVR’s, and Cameras, Night Owl offers the best value on the market. This is accomplished by designing and engineering products that are high quality, user friendly, and affordable. Our video surveillance equipment is used by homeowners, businesses, federal and municipal organizations, retailers, dealers, distributors and integrators across the globe. Visit us at www.NightOwlSP.com for more information on all our products and services. Night Owl Connect is compatible with the following Night Owl Devices: WDB-20 WDB-20-V2 WG-20W-4 WCM-SD2POU-BU WCM-SD2PIN WCM-SD2POU-BU-V2 DVR-C20X-8 DVR-C20X-16 DVRH-C20X-8 DVRH-C20X-16 WNVR-C20-8 DVR-C50X-8 DVR-C50X-16 NVR-IC82-8 NVR-IC84-16 DVR-C50XFR-16 DVR-C80XFR-8 WCM-2FEIN WARNING: This application uses data to connect your Cameras to your Smart Device. When connected to a 3G or 4G LTE network, the live video feed from your Camera will be considered streaming data by your phone service provider and will contribute to any data or download limit your phone data plan may have. If you exceed your data plan limit, this may result in additional usage charges. It is highly recommended to contact your phone service provider to know the limit of your data plan before using this video streaming application.