Name: Night Owl Protect
Rating: 2.03738 (1204 reviews)

User Reviews for Night Owl Protect

2.04 out of 5

1.2K Ratings

1 year ago, El jimbo831

App not working

The app is not working just bought. Cameras followed all instructions. It worked at first, but once connected Internet and open the app to view cameras I get a message saying Oops Something went wrong Please check the Internet connection For your phone and device. Update. My app is up to date still same issues. Not only that but it says cold night vision all I see is black and white even with ambient color. It’s morning more sun is coming up still black and white. I can’t schedule a record without having the app. And there’s no rewind for play back. One camera keeps getting disconnected and keep getting false notifications every 5 min saying it’s captured a face and or human pay back there’s nothing there. I wish I could return them or at least trade in for something else better. And it too bad they don’t have any ptz cameras. I know I can’t return it to the store since it’s past a few weeks could. I return it to the manufacture for a full refund since I’m Jaír completely satisfied??

2 months ago, Familytradition8383

Where’s my active timeline

I’ve had this system for almost 2 years and even tho it comes with no audio, it’s been somewhat okay otherwise. Well, I guess the app updated, and now if I want to review something that happened 30 seconds ago, there’s no option to anymore. That feature was highly difficult to use via the app, but I was happy to have it. How are you supposed to feel secure if you can’t go back to see what happened on each camera? Before the downgrade or “update”, my cameras recorded 24/7 It may have reset the choices I’d selected, but I cannot find where I can see the days, weeks timeline like before. It only shows “events” where it detects human and absolutely nothing is happening on screen, or times where me or my boyfriend have left and walked around the areas of camera view & it doesn’t record or pick up a person or movement. It has potential, but if that feature, the only feature I liked about it is gone, plus I still have to figure out what “extra” parts/cables I have to additionally buy to get sound, then I’ll just go with another brand/entirely. (My Ring doorbell system does all of this with 2 way audio & for a lot less money). Hopefully I’m just not seeing the timeline review option since the update and it’ll show back up very soon somewhere in the app.. Thank you

8 months ago, DrArcade

Garbage software and service

Have spent months yes months working with this company to solve recording issues with their product. First if you are having an issue adjusting the zone sensitivity for each camera under record settings it’s not just you. We tried it on 4 different phones and the system will just reset it to medium if you set the lowest setting. They tried to play it off as a phone issue. Nope. Ultimately they didn’t address the issue and implied a refund and then recanted because it went past 30 days even though we had been working the issue. To make matters worse during the troubleshooting they shipped me a replacement nvr and put it is a large usps mailer box with absolutely no packing material. Ultimately this was not a fix. This system will say it sees a face or car when there is nothing there. The main reason I wanted to adjust the sensitivity. Just so you know they use the same software on all their kits so I would avoid them all together. If I could give 0 stars for this company I would. Absolutely terrible experience and product. Update: I have confirmed that the sensitivity adjustment issue is had by other customers as posted by other reviews. If you have one of these systems try and adjust the sensitivity under the camera. If you set it and come back it will likely adjust itself. Initially it was doing it to the next level up but now it does it on the lowest setting. It will adjust to medium.

1 year ago, pancaketasty

Avoid this App, Company, and their Products

This is possibly the worst surveillance system you could ever invest your time or money into. I spent the past few days to make this system work and everytime I had an issue there was no simple solution. First off, this company wants you to primarily use their app to use their product. This is a problem if you set up your system manually before attempting Bluetooth. Essentially, you can get locked out of the system. The product does not have a physical factory reset button, which is a big issue when you get locked out. The technical support contact system is also poor. Calls are ended before they go through to the representative, and the callback option rings for a second before they move on. I tried searching for an FAQ or instructional guide to reset on my own, but there were no resources available. Thankfully the chat support technicians are more reliable than the phonecall support, so they were able to talk me through the steps. The app has poor cross-platform connectivity. If you do something on the website, the app won't register it (such as registering a device). Personally, this app and their products are not worth the trouble. Save yourself the hassle and go somewhere else.

2 years ago, DonutZee

Update…Lose my wifi connection on my iphone

After troubleshooting with my Internet provider I discovered that night owl system causes me to lose Internet connection on my phone. The night owl app is causing it. How to stop this from happening… other than not all wifi connection to the app…does anyone know? Seeing all the reviews kinda concerning… is there any humans in tech support at night owl to help with this???? Also no recordings are made by system. And yes app takes forever to load to view once you get an alert forget it… by then person who attempted entry could be gone. What is this? A joke??? I wish we hadn’t spent the money or time…. Update: We are finding that it takes pics of random stuff claiming it’s a human, face, or motion. Also…Our dog is a “vehicle”… but the pic does not show our dog. When you are actually out and about around the cams it is very few notifications. Also it’s 2 min slow in response. Kind of alarming if someone enters property. Still have not figured out how to record. Customer service not helpful and info in package and online isn’t very helpful. An alert when someone turns off system would be nice as well. Very costly for something that is not very precise with alerting or recording.

3 years ago, bobby onf

So far it’s great

Just replaced a 7 year old night owl system with the new 8 channel 4K wired cameras. Setup was very easy. I had one glitch in the app after installing, 24 hrs after installation the app said that said no device added and couldn’t connect. I reloaded and is fine as of now. I have one bad camera that the light and night vision doesn’t work, I tried another camera on that channel and it works. Waiting to get a email from warranty department on replacing after calling this morning. Only con I would say with the camera system is that the cameras themselves although very clear picture compared to my old 720k, they seem very cheaply made. The old ones were all metal and strong, these are all plastic and very light. Only time will tell how they hold up to the elements all of which were fully exposed, the 7 year old cameras I had were still in good condition after going through all the years of temperatures as low as -6f up to 110f and in direct sunlight, heavy rains and snow.

2 years ago, ScarTissu

Updated Temp Fix: App doesn’t request access to microphone

Update: nightowl is correct the app does request microphone access in portrait mode and will work in landscape mode once accepted in portrait mode so I never went to portrait mode before but this was a fix to no microphone access requests….. I’m sure they will fix this in the newer versions. But for now it does work and I can speak through my doorbell! Ty support team! Newest app version does not request access to apple devices microphone their for the talk to someone on your porch doorbells feature does not work tried on 2 different phones and an iPad. Even went as far as buying a new doorbell same thing on brand new one. Definitely a issue with the app! It used to work in previous versions called tech support on with them for hours lvl 1 then 2 next is a supervisor that doesn’t seem to call you back I think cause they know it’s a flaw in their app!!!!! 0 stars so far they don’t seem that concerned..if it don’t work tech guys roll back to the version that did!

9 months ago, kearynn36

This camera system

I brought my system a year ago and all my stuff is updated and everything my app and my cameras, now all of a sudden I can’t see crap on my cameras but it will notify me when some one is in front of my camera or a car passes by but just sitting here looking all my cameras are black you can see the green WiFi on all of the staring that the connection is good I have unplugged and plugged my system back in after two minutes and it still doesn’t work, I paid 400 dollars for a paper weight cause that’s what I am about to use it for, and developer please do not say update in the app because it’s all up to date on everything. Y'all system just crappy right now and I am going to have to buy a whole new security system which pee’s me off because that means I waisted 400 on y'all stuff.

1 year ago, 80rockzz

Night owl app not

I have the best Internet fast connection no problems with any other in home abs but the night owl cameras. They load slowly or not at all constantly have to be updated. Speeds are slow . Camera connections go down in the middle or viewing . On my tv I have clear camera footage all the time . On the app it’s hit or miss . Junk Update the cameras are in rang as I stated they work fine on my tv . It’s clear with no interruptions. All the Wi-Fi indicators on the Home Screen are almost full. The app is slow drops is the problem . Read the reviews they are not good and all have the same problem if your looking to check cameras when not home bye something else!! Everything is set up to nightowls specs and I also have extender antennas . Again works good on tv at home not so much with app. The extender antennas are night owl products you can purchase on the website . To increase the range for cameras .

1 year ago, Elinas rose

Perfect

I’m actually really surprised to see so many negative reviews. Our families experience has been exactly what you would want. The set up process is very important. The first thing you want to do is make sure everything updated. Not only the cameras but your phone. Second, don’t rely on Wi-Fi. Use a Ethernet cable directly to ensure a secure connection. & finally, read the owners manual. It helped us set up the app. I did decide to create a separate email specifically for the cameras but that was my personal preference - therefore there wasn’t any issues with the app setup. I’ve traveled on the other side of the country and was able to see everything from my phone. Most of the work is common sense - wires , plugs , etc. whenever we needed help we checked out the manual. 👍

8 months ago, Kitkat3041

Can no longer record from timeline

We installed these cameras for my in-laws and so far the camera system has worked fairly well. The app however we have had a few hiccups. Wish we wouldn’t have updated to the latest version because you can no longer record from the timeline. I had to record some longer events within the last two months to submit for proof of an incident and it worked. Now the record function no longer works unless it’s live, it says record playback no longer available on the fly and tells me to go to events. Why would I only want to record live?? Well a couple of the things I needed today aren’t in the events and it won’t let me record now from the timeline. Why did you remove this function? The record button is there and you should be able to record what you need. Please fix this!!

1 year ago, jdestiny01

I don’t understand

So I’m currently trying to set up my night owl cameras and I just downloaded the app and as I’m creating my account, a notification pops up in the middle of my screen saying “error” and underneath it says something along the lines of “this phone number or email address has an existing account.” But here’s the funny part that I don’t get… I HAVE NEVER MADE AN ACCOUNT EVER!! I’ve tried redownloading the app multiple times and even restarting my phone and every time I try to create an account it tells me the same thing. So I try to use it in the log in ( the so called email and number it says there’s an account with) and tap forget password so maybe I could change the password and then get in, but then a notification pops up and says there’s no account made with either the phone number or the email. So now idk what to do and it’s starting to irritate me. So if someone could tell me how to fix this issue, I’ll delete this review and hopefully write a better one. :) TYIA!

4 months ago, planecommonsense

Not able to delete device from list on app in order to reinstall device

This is not a review this is issue or problem with the app. Installed app had to remove DVR/NVR from app (per all the cams were not showing on app) in order to reinstall the same DVR/NVR, app says to remove device from list & re-add the device back to the app. However when I click on my device UID or serial # that shows on the screen in the app, nothing happens other than a message indicating that the device has been removed from the app & to remove it from the device list in order to reinstall that same device. There seems to be no way to delete the device from the list in the app because it remembers the device’s UID & serial #. Have deleted or uninstalled app several times removing the cache & data from the app but every time I reinstall the app my device appears in the list & I cannot remove it. Not sure if this a glitch in the app or what. Any suggestions?

5 months ago, JazzCrazy

App Not working

I just had this system installed on Feb 28, at first the system worked fine. I received a notice 2 days ago to update the app, the cameras now do not connect I just receive a buffering icon. And before you tell me to uninstall and reinstall the app, this was already accomplished. If you don’t or can’t fix the app I will be returning the system. The shame is the hardware functions outstanding, get the application right and you’ll have a fine product! UPDATE: Finally got the app to work, however now the record time on the app is an hour ahead of the cameras and the Hard Drive , I have checked both the camera and the network the time on these devices are synched correctly. Please explain to me why the app will not record the time stamp on the hdd or the camera? There is no way to change the time on the application to match the hardware! This app is terrible. I have uninstalled and reinstalled three times already! Fix the app!

4 months ago, Leticia Alva

No works

It don’t let me see and everytime I’m in configuration setting it stays at 9% and won’t move. I’ve deleted them created new account and it still don’t work😠. It never lets me remove the device even though it tells me too and it doesn’t even appear. I’ve had this problem for a whole year now. I’ve seen you respond to other people’s review and you’ve said the same thing. I’ve lost my cat because the cameras don’t work who now’s who will be next! For the money I bought it for, it is not worth this. YOU HAVE SCAMMED ME AND MY FAMILY😡😤😠😡. All I’m asking for is for some help to get the app to let me see the videos of the camera. I’ve tried to do the steps you have told other victims but that did not work. Pls help I can’t lose anything or anybody😢😢!!! I can’t go through this again I can’t handle this stress and anger every time I’ve tried to get this app to work. I would like a human response instead of an AI response as customer response

8 months ago, LivinGoodLouis

App not working and can’t add device

App was working fine all year in 2023 and after update it doesn’t show my camera system. I have done everything the troubleshooting page required to do. I have logged out and logged back in, uninstall my app and installed it again and even did a factory reset and nothing. I even logged on the website and tried to remove the device and add it back to see if maybe that works and nothing. I keep getting a notification saying “Something went wrong. It seems the device has been added before. Please remove it from the device list and reset it to add it to your account” but it doesn’t show any device! This camera system cost me over $700 plus insurance plan for it to work under 6 months of usage. They need to get it together and hire someone who can work on the backend and figure out the issue with this new update they sent out!!! I am beyond frustrated.

6 months ago, fishking23

Terrible service

Called because my system not operating correctly and after being on hold for an hour I hang up requesting a call back. Finally speak to an advisor who after finding out my issue and placing me on hold for short time comes back on saying my issue be escalated and that I would be called back today once it was investigated and how to fix it and never got called. Not what I expected from a company that deals security equipment meant to protect. Very disappointed. Tried to trouble shoot app does not work picture only clear during day and there is never a smooth operation during playback now a camera just keeps adjust contrast and such on its own and it’s impossible to get customer service. This system was suppose to make things safe for me but it acts as if though I’m the one being watched my first security system this can’t be how they all are maybe it’s time to cut my losses. To glitchy for me

3 years ago, Putzy77

Updated app 2 days ago

When I first installed it, it worked fine. A couple of updates happened since and now…. Every time I close out the app (or reopen a minute later) it seems to lose the device and I have to log out completely and log in again just to get it to reconnect to the system/devices. Not to mention the lights on the cameras pop on and off ALL day and ALL night long whether or not there a person/human/face etc causing movement or not. (I have adjusted the setting and doesn’t fix the issue). Needs an option to shut off the individual camera lights from randomly popping on and off or for indoor use should a user/owner want to. Night vision with the cameras are not an issue. Pros: Wireless system generally user friendly Usually good picture & sound System in house records for playback vs paying out for video storage else where. Night vision Cons: Lights come on and off all day & night with/without cause. Camera’s (all different areas at different times) randomly “ Device ready for use.” No power issues/internet connection issues. Currently app/system having issues Other than a few hiccups.. needed fixes… over all a sound system/equipment.

1 year ago, Spidey kris

It’s ok

Has bought and installed the night owl camera system worked great for the last 3 weeks until yesterday I look thur the app and it says I cannot connect. Keep saying”inactive “ I got home and everything is hooked up correctly nothing has moved . So I cannot view anyhting on the app when I’m away very frustrating . Annoying I get false alarms saying “human” when it’s a cat runnnign around my property or a dumb spider decides to hang around one of the camera and keep sending me alerts about it. Or even at night the infects flying around the camera get picked up saying human when I check no one there . Not the best I tried to reboot the system but still inactive connection. Very frustrating spend over 200 for this . Need better “human” detection sensors and just over all secure connection with app to device

2 years ago, Rgevans871

Night Owl Protect App Not working on my iPad.

I’m not able to make this app function on my iPad, but the app says it should be compatible with this iPad. I’ve talked with two different technical support people and other than having me delete the app and reinstall it they don’t have any other recommendation to fix the problem. The last tech support person said deleting the app and reinstalling it was the only thing they knew to do so the app must be incompatible with the iPad since I told her the app is working on my wife’s iPhone. It seems like the tech support people would have a reference that specifically says whether my iPad with it’s IOS version was compatible without first trying to trouble shoot to fix the problem. The first person even requested that I send a screenshot of the iPad screen that I got stuck on in the app and after that I had to call back again.

2 years ago, Bryan512

Used to work fine

All my cameras used to work fine. I actually have two NightOwl DVRs in my home, one with 8 wired cameras and another with 4 wired and 4 Wi-Fi cameras. Everything worked great for about 6 months and then all of a sudden the lights on the cameras would just come on and go off continuously, and on the NightOwl protect app I don’t even have the light option where I can click the button to turn the lights on and they don’t come on when they detect movement or detect human faces or anything anymore, the wireless cameras are pretty much worthless because I no longer get notified when someone is around my house. I dont know if it’s a software issue or what but whatever it is needs to be fixed or I will be throwing these in the trash and going back to the other DVRs I had before

1 year ago, beefsupreme2021

Requires a good internet connection but still needs a tweak

I want to be fair. The app plus the SP system I installed for a friend of mine works very very well for its core functions. Watching live feed while away from our house works just fine but you need a good Internet connection. However, downloading videos was a problem. If there’s any hiccup in the downloading process, it will fail. this would be solved with a built-in download manager that can resume and overcome the bandwidth failures, but this app does not have it. This resulted in my being able to download an archive video once after a handful of tries, when my phone had three bars. At less than three bars, you might as well just forget it because it will fail all the time.

7 months ago, Nogo007

App is junk

Features constantly change and no longer work. Always blame wifi connection no matter what the issue is. Latest update is the worst, can no longer hit record on playback. Tells you download the clip but half the time it didn’t save as a clip. Overall, I would avoid this brand/company of cameras To your response “developer” …Hello, Recording an event that has not finished being recorded was not part of the programming of the app. We apologize for the inconvenience. please use the event download feature while in the playback section of the app." That’s a lie. I was always able to record from the timeline until this latest update. Try again. And I have to ask then; what is the purpose of the record button then?? lol you can’t even use it without getting that message. Admit it, your app and system is JUNK!!!!!!

2 years ago, bethybang130

Garbage

The camera is garbage, the app is garbage. If it rains or snows or there’s lots of insects flying around like in summer, then it picks them up constantly as “human faces” and notifies you. We’ve tried to set the recording times a million different ways and even watched videos on how to set them and it still doesn’t record when it’s supposed to. The app if your using an apple it isn’t AS bad but if you’re using a galaxy, you’re lucky if it ever works. It freezes up almost every time you open it. It notifies you that somethings there after it’s gone and don’t record it. People can stand and look into the camera and it won’t pick them up but will pick up headlights from cars coming up the road at a distance and say it’s a human. This camera and this app has been the biggest waste of money. SAVE YOUR MONEY! Buy something else.

4 months ago, capecodtripod

This app is frustrating

The system itself is great, but the app is incredibly annoying. When it works like it’s supposed to, it’s (mostly) good. Frequently says my system is disconnected when the monitor shows every camera feed. No longer lets you go back and take recordings to save on your phone for some reason. I have all cameras set to record continuously, but playback in the app crashes constantly. I often can’t get the camera feeds to load in the app and will eventually get an error that literally says “Something error.” And it always seems to stop working at the most important times. I use it because I have to.

2 years ago, Zee_RoeFuchs

Alerts come through then system will not connect

Very disappointed in this system. My alert parameters are very specific so when I get one, it is not a false alarm. This system is very quick to let me know that there is an alert but the image it sends with the alert is often an old image of myself. When I attempt to open the alert, my system rarely will connect and allow me to view my cameras. My dev is less than 6 inches from my router and all other devices that run on that router connect instantaneously. Quite pointless to have a security system that won’t allow you to view what is happening as it alerts you that something is happening. Especially at the price point this system sells at. You need to solve this issue, Night Owl as it seems MANY of the reviewers have the same issue.

2 years ago, robert4321

Don’t work 99% of the time

NVR-BTN8-8 camera show clear that’s about the best thing, if I leaf get blown by I get a face or car alert, so many alerts for no reason! I have everything set to low I even unshaded areas on every camera that have movement like trees but still get alerts it’s crazy! So you get the alerts but when you click on the notification nothing happens other then trying to load!!!! 99% of the time it don’t load you have to close the app and try again total waist, not to mention every few days the NVR go “inactive” when you call in only thing they do is walk you true “rebooting” but 2 hour or two days later it’s “inactive” again $800 and this is the worst system and app I ever used, I bought 2 complete systems and they are getting returned I want my money back!!!!!

2 years ago, Alexis_A

Wow the app does not do the price of this camera justice

Please read reviews and understand you can buy this very expensive camera system and it will become literally obsolete because the app will crash every time. I have incredibly fast, Internet service and just updated my entire wireless system in my home. Every single time I go to look at any video on the app, and immediately crashes.. what is the point of having a camera system if you don’t have a easy convenient way to check for safety. If I was in my home, I could not update to live because it would keep reconnecting and shutting down on me that is not safe. If you were going to sell such an expensive camera, you should at least have a working app that can connect with it

1 year ago, saving others time and money

Terrible app, cameras are alright

I have the wired cameras, as far as the cameras and hard drive themselves I don’t have any issues. However I have 1GB fiber optic internet and the app for the past 3 years I have had these cameras has been pathetic. 95% of the time you can not check the cameras remotely due to the app. I have my hard drive for these cameras directly wired to my router. Having to deal with constantly being logged out of the app and cameras not loading is annoying. If you plan on buying just the cameras and not checking them remotely then they’re fine. However if you seeing this review chances are your intentions are to do otherwise and I would strongly advise against it. Until night owl actually takes the time and fixes this app my review is a strong 1 Star

2 years ago, ppostewart

John Stewart

This is my 2nd NightOwl system it the DP 2 6 cameras with 18 ports. It was very easy to set up and I love the spot lights. I’m able to stop the spot light on any camera and the pictures are beautiful and the old Night owl cameras still work from 2013. The few times I called tech support they were really great people and always fixed my mistakes. Live in Florida and I think it got hit by lightning and they fixed it like new and NO CHARGE! It’s great when you buy from a company that’s stands behind their products! You get what you pay for.

1 year ago, CA_197

Connection Issues Make The App Unusable

Never had any issues with any connected devices other than the Night Owl Cameras and the app. It takes an extraordinarily long time to load the footage from the app, and every time you leave the app it makes you restart the app, resetting the footage loading process all over again. I wish there was anything I could do to fix this, but it seems to be completely an issue with the app and its design. UPDATE: In response to the developers, there’s neither an issue with my cellular data, nor my wifi. Everything else I have on my network works perfectly. If you’ve created a program that won’t work without an Ethernet connection, there’s no reason whatsoever to put it on the App Store.

2 years ago, airjet44

Why haven’t they upgraded this app

If I could give give a worse rating than 1 star, I would. Tired of not being able to view my cameras after they notify me that there was a person on the property. Very frustrating. The company said to delete the app and then obtain it again. Getting really tired of this regular routine. Update: The company responded to my review by emailing directions on how to view the recorded videos. This company’s product is inferior. If you don’t want to miss movemwnts around your property, I recommend you go to a different company. Update #2: A bot sends me a duplicate email of the first response. This tells me that I am far from the only person with this complaint. Run away fast while you can! Avoid purchasing yhis dice or video cameras.

2 years ago, heatherb73

Can’t find support

This was my second camera and seemed to work fine until the last update about a month ago when I suddenly stopped getting any notifications. I thought maybe I had silenced it during a storm when I was getting alerts every 30 seconds but everything looks correct. And now it’s only capturing about 50% of what happens at my front door. Like it will show/record that someone arrived but not when they left through the same door. And I have tried to get help but not finding any support. Does Apple iOS automatically update apps? I can’t see a way to manually do it.

3 years ago, Mola Hun'gm

Don’t Waste Your Money

Completely HORRIBLE!!! Every single thing about it is horrible. It sends notifications of movement then when you click on it it tells you nothings connected. When you call customer care you have to go through your whole in home device and reset everything on the device, computer and then phone. It takes about 6 hours each time and all they do is transfer you. Seriously find a better camera with better customer care. **UPDATE** IDK what was fixed or improved, it’s worse than before. And customer service with this company is an absolute joke!!! Seriously save your sanity and money, go with a better company - they just hang up on you if you ask questions.

6 months ago, ejv2315

Notification

The owl system being working fine for me and sending me notifications when people are in my zone area and also when there is suspicious activity to alert me by notifications. With the new update apple released for iPhone 17.4.1 they said the developers need to update there app in order for notifications to work properly to send to user. Getting with you to see if you can look into this issue and get it resolved so i get notifications if there is suspicious alerts. If not ill have to get another security system that will. This is the whole point of having it and buying it. Thank you.

2 years ago, RCA800

NightOwl Doorbell

Live video is a bit jerky and delayed. I am hoping that improves after adding a micro SD card. After a few minutes of inactivity you have to log out and back into the app for it to recognize your doorbell camera. Others on here have mentioned this glitch/bug/feature. I am using the latest iOS app and the doorbell upgraded itself after powering on the first time. Also, is there a way to dim the standby light and lower the volume on the doorbell itself? Fix the issue with having to log back in and I will come back and upgrade my rating. FYI…like I mentioned in my original review. I do have the latest and correct NightOwl app from the App Store and the doorbell itself updated itself after powering on.

3 years ago, Nick A91

Awesome features - easy to use

Not sure why some people have had issues with the app. I get notifications, can watch live video footage, access my recordings, save snapshots of the recordings and have shared access to my system with close friends and family. Someone broke into my neighbors car and I was able to share footage with the cops using the app, which put me on good terms with my neighbor. Overall, it’s been easy to use and I like the features. No complaints.

2 years ago, ls1ash

Mostly okay but won’t show recordings on app

Cameras and hardware are all fine, but there’s something lacking somehow. I can view live, I can see the hardware is recording videos as the HD space indicates free space is going down every day. The calendar shows blue dots indicating recordings are being made. However, the app only shows about a day or two of the first recordings and all other future dates it (incorrectly) shows “no events recorded”. UPDATE: this occurred when I was away from my home. When I returned home I was able to access all the recordings. That’s great, but the reason I wanted the cameras was to watch while I was away from my property.

8 months ago, Fellforit again

Not getting any better - iPad

Every update is worse then the one before it. Are you deliberately trying to push people away from your product? I now have a volume control for cameras with no microphone instead of the scroll feature that I had before. Now if I have a 10 minute clip, I have to watch all 10 minutes of it because I can no longer scroll to see if something happened, wasting vast amounts of time for virtually nothing. If I pull up a live view camera, you have to shut the app down and re-start it to get back to where I was. Who is deciding what changes are being made to this this anyway? Find them, and fire them. Please before this app gets any worse…..

11 months ago, Chonena83

HORRIBLE CAMERA SYSTEM

Cameras take way too long to load. Do not buy. I do not recommend. There are other camera systems that are much more affordable and work way better than this garbage app. Cameras always freeze while your trying to watch a live video. They take way too long to load on the app. Most times it will say unavailable. All cameras are hard wired. Great internet service and on monitor all is well. The app is extremely frustrating, works too slow and i can never get connected when I most need it. Look into something else, this is not worth your time. App is still garbage always takes more than 3 minutes to load cameras live view. I have excellent internet connection.

1 year ago, dougyfresh 702

Do not buy night owl for anything

I purchased the wireless equipment in less than two years I had to replace four batteries and one camera out of the three has gone out. Flashing red will not work anymore. I continuously have problems with the app and viewing the cameras. In the beginning it seem like it was a nice set up, but as time went on, things have just went downhill there is no customer service and at this point I am actually locked out of my own equipment and it’s telling me that I got a remove the device off my app and reinstall it and I can’t even do anything about it…. Money doesn’t grow off trees and I wish I would’ve never purchased. This spent over $200 on the set up.

2 months ago, Qwerty93

Worst Camera System Ever

Viewing the cameras from the home monitor that the device is hooked up to works great. However the app is terrible. The device used to be finicky when trying to review playback recordings. Half of the time it would jump to a different time and day entirely. At least once a week the entire camera system disconnects from our home internet entirely even though it is a physical connection through Ethernet. Since the most recent update to the app, I can no longer view ANY recorded event. The device just shows a loading screen and then asks to reconnect. Then it never does and I have to close and re open the app again just to view the live stream.

5 months ago, Saveden333

Didn’t even last a year

I've owned the set for approximately 7 months without encountering any issues, except for the audio never working. However, today it suddenly stopped working altogether. The home control device doesn't power on at all. I contacted customer support and spent a whole hour on the phone with them, only to be informed that the product is still under warranty. Unfortunately, I no longer have the receipt since I didn't expect it to malfunction so soon. They informed me that there's nothing they can do. It's quite frustrating considering the significant amount of money I invested in the system. It seems like the company doesn't value their loyal customers.

1 year ago, Rp(55maby12c

Incredibly bad

I had the opportunity to read this message to another user: “The use of wifi extender is not suggested for our products. all of the Night Owl prodcuts are intended to be use in a regular home type network. without any managed switches or routers from an actual administrator. if you have a broadband connection through your ISP it will be the most reliable way to setup your system and app streaming. DSL and or Satellite connections are not reliable for security products.” Does it means I have to get an internet line for the sole purpose of this system? This is slow as h..l even with the fastest internet service. I don’t recommend this system until they update their device upload to the app.

2 years ago, Bobby Bigfoot

Newest update

Another update. I want the old update back. When I get a notification that a face or human was detected. I was able to view the clip of the object. Now it won’t let me. I can see anything except a few clips from the previous day and only at night time and it’s flying bugs. Nothing about people walking up to our porch. Or our dog just ran off and can’t check the cameras to see. Unless you hold your finger down to go back 10 mins and don’t take it off or it’ll just go back to live. The update is a mess. And for the last response I received was not helpful in any way. I have no issues taking every camera down and taking in back to Walmart. By far not user friendly.

7 months ago, Just workmf

It’s free but it should work

This app barely ever fully works either notifications are delayed when you click on the pop up notification sometimes the picture comes up by the time I connect to the app I could’ve went to the window faster the time stamps are wrong I tried to sync the time no luck I try without sync the time might be accurate until later then it’s off by an hour when I want to see a notification from 2 minutes ago it shows me an hour and 2 minutes ago I’ve done all the updates and I’m done with this product time to switch to something reliable at one time I might have recommended night owl but now I warn against it

1 year ago, Stvewb

Just purchased and horrible app

App takes forever to load. When going to each section to setup slow to save. Open app to view camera recordings take forever. I have very high speed internet upload and download all cameras and nvr are hardwired. Cameras I had before was much better with interface but didn’t like how to playback motion moments, so I ordered these as I had old night owl camera 6 years ago. I have few days to return. Just might be doing it. I have all settings low detection and getting human detections and not even a person there.

8 months ago, Bhockey12

Not good

Had these cameras for over a year and still having problems with this app. I’ve used night owl cameras before and the last app was the same way. Updated everything and still run into problems of it not loading or not being able to play back. Thought by now with the way technology is that it would be mint. If someone broke into any of my stuff I would never get the footage. My system is hooked up to internet and I can’t even log onto that bc it’s saying it’s not hooked up even tho it’s hardwired into my modem. Spent 1000 on my whole system and can’t even have a reliable way to watch or check stuff on my phone let alone the NVR work properly

1 year ago, Kdkdjnxbxjjd

Unusable

Was called in as tech support to help a client set up a night owl system that she had let fall to the wayside. I couldn’t even create an account to log into the app. When creating a new account I get an error message that my personal email already has an account associated with it. When u try to recover password I receive a message that there is no account with that email. Makes use of the cameras with the app impossible, even though the documentation makes clear the suggested use is through the app. Will discourage all clients from using this product and will direct them to the Ring cameras which are a much better option with much better support.

3 months ago, Jomaca9

Review Update

I rated 5 for hardware - 2 for software some months ago… Updated App’s UI and some issues regarding “recording on the fly” being not possible - is fixed. New UI is modern and refreshing, plus recording in the fly is sweet to have the Snap and Record buttons in the camera view! Kudos to the developers and Night Owl for keeping updating app and evolve in favor of customers! Now I able to recommend the product to anyone! Keep it up!

Description

Night Owl Protect lets you view all of your devices in one easy to use mobile app. Monitor your home or business, in real-time, on your Smart Phone or Tablet. Easily share images and recordings via your favorite social network or through email and text. Staying connected to your devices allows you to protect your world from potential threats. Secure, PROTECT and connect your world! With Night Owl Protect, You Can: • Quickly and easily set up your product with our Secure App-Based Bluetooth Setup • Receive real-time mobile alerts when a human, face or vehicle is detected • Easily configure your alert settings, so you get the notifications you want • View live footage from your connected cameras • Use audio features (2-Way Audio, Siren, Preset Voice Messages) with applicable models • Search for and playback recordings using filters • Save and share recordings right from your mobile device • Take snapshot images and save and share them right from your mobile device • Keep your data secure with 2-Step Verification, which safeguards your privacy by requiring two authentication steps for login • Conveniently and securely access multiple devices with one set of login credentials (Single Sign-On) • Securely reset your password, right from the app • Create favorites and groups to better access select cameras when desired • Share access to your cameras with friends and family • Access recordings saved to the Night Owl Protect Cloud, if your product is linked to a Night Owl Protect Cloud monthly subscription plan • NOTE: Not all features apply to all models. We have multiple products, with different features, that use the Night Owl Protect mobile application. Please refer to your product’s specifications for applicable features. Night Owl Security Products is a leading innovator in the security technology industry and is one of the only U.S.-based, U.S.-owned security companies. At Night Owl, all our products are proudly designed and engineered in the United States by skilled personnel, so we can make your privacy and security our top priority. Additionally, Night Owl is in compliance with the U.S. government’s stance on protecting our nation per Section 889 of the National Defense Authorization Act (NDAA). Unlike other brands, Night Owl products do not contain any essential components from specific banned China-based companies. We are proudly compliant with the new FCC Covered List and strongly believe in the importance of protecting Human Rights and the national security of the U.S.A. Our video surveillance equipment is used by homeowners, businesses, federal and municipal organizations, retailers, dealers, distributors, and integrators across the globe. Visit us at www.NightOwlSP.com for more information on all our products and services. Night Owl Protect is compatible with the following Night Owl Devices: DB-WNIP2-SU DVR-BTD2-16 / V2 DVR-BTD2-161 / V2 DVR-BTD2-81 / V2 DVR-BTD8-16 / V2 DVR-BTD8-41 / V2 DVR-BTD8-8 / V2 DVR-BTD8-8-4POE-2 / V2 DVR-BTD8-81 / V2 DVR-BTD8-82 / V2 DVR-DP2-16 DVR-DP2-161 DVR-DP8-12 DVR-DP8-121 DVR-DP8-122 DVR-FTD4-81 DVR-VDP2-81 NVR-BTN8-8 WNIP-2LTA-BS-U / V2 WNIP-2LTAW-BS-U WNIP-8LTA-BS-U / V2 WNVR-BTWN8-1 / V2 WNVR-WNIP2-1 / V2 WARNING: This application uses data to connect your Cameras to your Smart Device. When connected to a 3G or 4G LTE network, the live video feed from your Camera will be considered streaming data by your phone service provider and will contribute to any data or download limit your phone data plan may have. If you exceed your data plan limit, this may result in additional usage charges. It is highly recommended to contact your phone service provider to know the limit of your data plan before using this video streaming application.