PrivateVPN

I’ve been using this VPN service for several years now and can’t say enough good things about it. Aside from the service working as expected, the couple times I needed support it was provided quickly and a solution was found with little delay. In one case, tech support led me through getting Private VPN working on a Raspberry Pi running a version of Linux. That’s not their typical installation I’m sure but after an hour or so of instructions the support person had my unique usage of their program working flawlessly.

, cannot seem to go very long without dropping connection on iPhone. I haven't yet discovered why, possibly an over trafficked situation at server, or is setting which is dropping connection at a preset interval or maybe loses connection if dynamic IP is reset. (Alternatively, some free VPN services have no problem staying connected). But it still a very smooth interface that works extremely well for at least short term communication. I have liked very much the computer version for Windows 10, no real issues other than automatic connection on boot up is not a thing I have been able to make work; on the paid premium application. This problem, however, may be a firewall/antivirus issue in my own system. Once on, it has been excellent. It is one of the few VPN services I like and recommend. OR DID, ANYWAY. Adding update: Many times switching countries( certain countries), will be an improvement to connection stability. U.S located servers seem to be jittery (for undisclosed reasons)😱. Additionally, the PC version needs to have a removal tool to lift out old version (which seems very well embedded) so that new updated version can be installed. At this point the current version will not install per it’s own conflict message and is totally useless on a Windows PC. Paid the yearly upgrade fee and apparently it is a poor bargain. Only usable on IOS mobile. At times.

Thought I had a problem with my phone. Under settings WIFI was supposedly connected however there was no WiFi icon present on my display. Trying to connect with anything verified I was in fact not connected. I disabled WiFi in settings. Same problem. After 3 hours on the phone with both Verizon and Apple, the Apple rep made an appointment for me at the nearest apple store. Phone was checked out it was capable of WiFi but not able to connect. Apple rep cleared my phone as if it was new. WiFi connected no problem. Was advised to add apps manually in case one was the cause of the issue. I restored app after app and still was connected to WiFi UNTIL I restored Private VPN! The same problem returned. I immediately deleted the app and the WiFi was back. I won’t be using this again....I paid for one year but have to ditch it after a couple months. Waste of money!

I just downloaded this app and I need a VPN badlyI’ve never used one before and when I downloaded your app it went to the login page where you put in your password and your email address but since I just downloaded it I don’t have an account yet it doesn’t have any place for me to make an account and it’s telling me that either my email or my password was wrong so I’m confused on how to start an account went to give that option

I used Private VPN abroad, the product worked fine, but the task of cancelling the subscription when I got back was tedious and time consuming, which in my book is not worth a good review. You cannot cancel the subscription on the “My Account” tab on the app and the website interface, which you ultimately have to cancel on, is painstakingly difficult to navigate. Cancelling the subscription took longer than actually setting up the VPN to begin with, a sure sign that the VPN’s creators are trying to scam users when there use is no longer needed. Why not sell a months worth of subscription and give users the option to not automatically renew?

The servers does not have any indicators of how busy they are. You could be connecting to the busiest server and its laggy. I emailed customer service a yesterday, still no answer smh. Very basic interface. You don't know if the app is working or not. I guess as long as it's connected, it should be working. I don't know if I'm going to like it yet. Update *** finally I got someone on email to go back and forth with the issue. And he said that's a regular iPhone connectivity issue and he will fix it. I like the fact when it's connected. It feels like good connection. Just staying connected is the issue for now. 3.5 ✨

I see some bad reviews but none seem to deal with any actual issues. Mostly logging in and things like that. I looked around for a while and ended up trying this out, it connects quick and automatically, no lag of any kind, and lets me connect 6 devices at same time. No real issues in almost a year.

I had PIA VPN for a long time which is GREAT (that’s what I’m going back to ) but I just was curious in trying something new, so I did. I ran into private vpn and it was good when it worked. At least once a week though it would lock me out of my account and I wouldn’t be able to use it for several hours... I talked to customer service multiple times and they were no help other than tell me to reinstall my apps lol. I honestly regret letting the 30 days pass up cause I wish I could get my money back. When it would work on my phone, the connection would drop all the time... not a good mobile app

There’s no way they are 4.6 rating. Definitely fake reviews. I’m using the app in E. Africa and it doesn’t always work. Often times other apps will not work properly unless I delete the app. It even kicks me off the WiFi network. I’ve tried contacting customer service and after going through their process it still doesn’t work. They don’t offer partial refunds for yearly subscription. They’re also not on Apple TV. Which means u would have to stream from phone. I suggest NORD since they are and have better reviews.

PrivateVPN used to be my VPN of choice but since they have switched to new ownership, their service and support have been lacking. The server location I have to use has been down for over a week and support has reassured me that it would be online soon, but it continues to be unusable. I have requested a refund but was refused as I am not a new customer within 30 days of my first subscription. Other options out there include more modern protocols like wireguard and have better support

If you are trying to make it work and buy a plan in a country with heavy censorship then you need to use another VPN service to be able to login and purchase a plan, right? Because obviously privateVPN website is filtered. So far not their fault. Now if you use a VPN to access PrivateVPN website then you can’t login because PrivateVPN itself uses CloudFlare and just denies you! You don’t have this problem with top vpn providers because they use customized security services designed for VPN services and not a generic CloudFlare service.

I’ve been using for a couple of months and no issues. I especially like the ability to use their vpn servers with my windows 10 device as well as both of my apple iPhones no sweat. Only knock would be the user interface on the app. The lack of ability to control different options as well as the lack of customer support. But for the price so far so good 2 months in.

The app signs me out when I use my work WiFi. And when this happens, my phone can not connect to the internet anymore. Please fix this and I’ll revise my review score to 5 stars. I’ve been with you guys for over an year now and I have no qualms about the PC version.

Be aware this VPN does not work well in China! I asked them before I ordered it if I needed it for my work, and they confirmed that I would do a job in China It wokrked one hour daily even paid version. I have 4 VPNs installed, and only Astril works in China. After a month's subscription, they automatically second month charge your card again without your approval, which does not make sense. Why did I choose the most expensive one-month subscription? The support team refunded the money, but it was hard to deal with.

I’m currently living in Cambodia so I need to use a VPN to have access to many of the streaming subscriptions that I want that are USA based. My favorite sports and movie services block me from viewing or say I need to pay a premium to view because I am out of the country but isn’t that what I’m paying you for? With my old VPN I never had a problem but like an idiot I went with you less expensive service and like they say “ you get what you pay for” and so needless to say I wasted my money and I’m disappointed.

I used private VPN during covid, and it worked perfectly fine! Streamed other countries Netflix, and was honestly so happy with the service. I recently downloaded the VPN on my phone, and it has not worked once. I mainly use it to stream Netflix, as I travel quite frequently. I’ve tried everything to make the vpn work. It’s just not showing me other countries Netflix options. I’m so disappointed.

Overall, this product delivers, but just barely. The mobile app is particularly disappointing. Rarely does it connect on the first attempt. Usually I have to log out and back into my account to connect. It often blocks the ability to connect to a wifi network and I have to try several different sequences several times to establish connection. Quite disappointing.

I have never had a problem connecting or with the speeds. Actually have faster speeds when connected. I have left it on accidentally and never noticed the difference. Great service! Money well spent!

The app disconnects me from internet when the VPN is on often. Its frustrating. Their customer service is from 9am to 3-4 pm London time( GMT+1). So, if you are from USA or anywhere else, you wouldn’t be able to get help from them. I would recommend only if you are looking for cheap VPN. Otherwise its not recommended. There are other VPNs which work really well like Express VPN, NordVPN and Surfshark ( all these VPNs customer service is 24*7).

After six months of using twice the 3-month plan, I decided on doing the 3-year subscription. It’s economical, easy to use and can protect my online activities.

Not able to connect to vpn on wifi or data mode. What is wrong?? Trying on iPhone 11 pro max!

Support. Before I got an email back, it finally connected so I let them know right away. I got an email from Manish Gehlot asking if there was anything else they could help with. I said no, other than if they are having problems with their product? Mannish wrote back and said, “Are you making fun of me?” WHAT?????? When my subscription runs out, I’ll buy from someone else. That remark was uncalled for. CONGRATS MANISH! You just lost a customer!

In latest version (3.10.0) the on button does not indicate the vpn is on when you open the app even though the vpn is on. This can cause confusion?? I had no issues with the previous version.

I have to restart the vpn every time I switch from WiFi to 5G or when I jump from one WiFi to another. It randomly just stops working and needs to be restarted every 20 min or so. The best part is when it’s hung up it takes 2 min for the app to open. I would spend a little more money and get something else

The price was decent but the app failed. It did not unblock all websites. This app caused my internet to run very slow. And sometimes the app worked and sometimes it did not. It’s been one week since I requested a refund and I still haven’t gotten a refund back. DO NOT GET THIS VPN, there are better ones out there like Cyber ghost

After quitting the app, you cannot log in without disabling vpn from the phone settings page. This is not a security issue or a procedural issue, it is a bug, in fact it should be more secure as you would be logging in through their tunnel. Ads are not block.

I recently found about Sovrenn and started using it. They share good insights in small cap companies which I can use to further my research.

I have an iPhone 11 max pro and whenever I use the vpn, all my other internet stops working, it won’t let me send text messages to anyone, so I turn it off and none of my service or internet will turn back on. ( Even when I turn off the device). Please help!!!!!!!!! I have a disabled mom who calls me when she needs help, I need for it to start working again.

I've bought the service for three years. I have used it several days. It is working very good.

The service is not stable in China. At least not as stable as ExpressVPN. I used them both the tested. Finally this product dropped all the time. Canceling is also a nightmare. They auto charged the cc or PayPal account, without sending any email notifications. When you chatted with them, they won’t even care about your request. What is worse is, I cannot even find them on BBB. Usually BBB is the last place I want to go solving those charging disputes. But they are simply not there. Go get other reputable services. Don’t buy their service.

It’s great for Netflix never had a problem and I’ve been using this for over a year now

Can’t sign up. Just gives me an error to the website. Unless there’s a new website. ???

The application is simple and easy to use. I am satisfied with its speed and stability.

Better than any other vpn using in China Mainland so far. Strongly recommend~

Constantly have to switch VPN servers as servers go down (or the connection stops working for some reason). It's really frustrating and annoying that the app won't just automatically (re)connect you to the server with the best ping and speed.

Horrible company! First this VPN doesn’t work, can’t connect most of the, and if you’re fortunate enough to get a connection it will be lost within a 1/2 hour or so. The service worked ok for the first month then it was terrible. Suspicious since that’s the time period you have to cancel. I called owner of company and asked for a refund of unused time but he responded in a sarcastic and rude manner. STAY AWAY FROM THIS COMPANY!

We got this VPN cause it was working quite well. For the first month. Then it got slow and laggy and wouldn’t work with the services we were trying to use. When I attempted to get a refund, they said it was against their policy but that I could email the manager. Never got a response from the manager.

Few apps delivering vpn work on this old iOS, but this one does and it works well. As we speak I'm located somewhere on planet earth...guess!

Using for a month so far, no any problems appeared.

App signed me out and I forgot my password with no option of reseting one. Haven’t been able to use it ever since and sadly need to cancel subscription. Plus it does not work on cellular data, only works on wifi which is super inconvenient.

I have no idea how this is happening but you literally cannot sign in to this app ! After typing your log in credentials, it won’t let you click the sign in button. It scrolls down so much it hides the button! Don’t waste your money here.

support: 0 responds but they are useless it doesn't work on the iPhone if you try to connect to the Wifi network it keeps dropping -support to "fix" the problem just says to disconnect and reconnect again. I paid the price for 3 years and lost my money best CyberGhost VPN!! PrivateVPN is Garbage

I noticed this issue for several versions lately, please fix it, thanks!

The interface is easy to use when you need it. However, the von will not turn off when I switch off the WiFi. Private vpn does not work with my cellular provider’s internet.

I couldn’t connect the vpn at all. When it is connecting, the Wi-Fi stops working and it never truly connects successfully. And BEAWARE!! There is NO TRIAL! I had to purchase a one month subscription to try it out and couldn’t get the refund via Apple.

A bit disappointed using this app as it appears to have slowed down my WiFi AND the app itself is excessively slow to load.

A lot of time, i can not access videos in the country I need.

This has to be one of the worst vpns that I have had to use. It constantly disconnects itself for some reason and given that I spent money and paid for a year, you'd expect slightly better service but That’s not the case here. I’m sorry but this has to be worked on.

Make sure you cancel manually. This is kind of scam since it looks like you buy one month or one year in the interface, but it actually means subscription by month or year!

I downloaded the app and it takes me right to a login page not a place to set up my account or anything so I put in my email address and maybe a possible password but nothing and there’s no way to reset password or try to make a account