Quantum Fiber 360 WiFi

This is by far one of the best apps I’ve seen provided by an ISP. Many features and I love that you can assign devices to a person profile. I do however wish that the scheduled off time profiles would auto switch. I don’t believe you can assign more than one per person. My kids week day schedule is not the same as the weekend and I don’t like having to come into the app and continually switch it to the weekend schedule on Fridays and then back to a weekday schedule on Mondays. Also scheduling time per device would also be great for the household profile.

Incredibly poor app design. Riddled with bugs with no solutions in site. The app also attempts to simplify every aspect of network management to the point that any even slightly advanced features are considered too much for the average Quantum Fiber user and cannot be accomplished. Want to set up a schedule for WiFi shutoff so weekends and weekdays are different? Sorry, that’s too advanced. Want to allow one device to be assigned to and shared by multiple users? Sorry, that’s too advanced. Want to view a more in depth data usage chart to attempt to identify why your WiFi toaster has been using 950 terabytes of data? Sorry, that’s too advanced. Additionally the app is very bad at recognizing different types of devices and displaying an icon that matches that device, but will not allow you to change it yourself. “You can’t be trusted to change your MacBook’s icon to a laptop” says the app. “You might be an absolute numbskull who’s never seen a laptop in their life! You better leave this to the professionals” as it changes the icon to a set of headphones. This app needs a massive redesign and a real push for upgrades because it’s unusable in its current state.

Their 360 PODS are complete and utter garbage. They cannot even run the 3 GB speed they sell you as their maxed out just over 2 GB. Simply look at their reviews on here, TrustPilot, Yelp, & anywhere else written by the users. It is blatantly obvious they do not care about their own customers or reputation. Do not trust them. Everything that could possible go wrong, from the sign up process to the ignorance that a Janet R, supposedly a supervisor, who assured me that she would not treat me badly, and every point in between, DID in fact go wrong. When I say everything I mean every single aspect of their business is mismanaged & run horribly, without and regard to anyone but their end money. I am now having to escalate the situation a 4th time. I will not stop until justice is served. They have lied at every corner, one rep has completely different info than another rep, ignoring contact attempts (emails & vmails) by multiple employees, and more. So bad it blows me away how they’re in business at all.

When I first signed up for quantum fiber, the employee that set everything up came to the home and helped me set up the app. He showed me all the features and everything was working great. A few months later the app updated and everything changed. I can no longer access the different devices with regards to whether it is on kid friendly, teenager friendly, or all access. I have called quantum fiber twice now, and the employees are not able to guide me with regards to where to find this on the app anymore. They gave me the number to the app designer, which apparently looks like it’s a gender affirming medical company. I’m not sure if they thought this was a joke giving me the number or what. I’m super frustrated with the whole situation. I should be able to easily access the devices that are using my Wi-Fi and be able to put restrictions on them. I should not have to jump through hoops to find it on the app.

So many users of the Plume 360 pods are complaining about extreme data usage numbers on the app - specifically related to their WiFi devices. The Quantum Smart Nid does not show these insane numbers. For example my washer and dryer has WiFi. With Xfinity and CenturyLink fiber each appliance would use maybe 500 KB a month but the app is showing each has used 2.5 GB from 5 days of service. Or my wireless printer that this 360 WiFi app is somehow showing it used 120 GB in that same timeframe. Worse yet my iPad mini with only Apple Apps that is typically in standby mode and doesn’t download anything has used 1.3 TB in those 5 days. This app is decent, when it works and I can login but the data usage numbers are completely HORRIBLE compared to other Mesh WiFi systems and apps and this needs to be fixed asap. This has been going on for well over a year now based on several google searches and Reddit posts.

Judging by the recent reviews and my own personal experience of the app not allowing logins because of a bug, with the last update being 8 months ago, I think it’s safe to say we won’t be seeing a fix for this app any time soon. There are no developer responses, which indicate that the developers are most definitely not paying attention to this app or what’s going on with it, even if it’s affecting multiple customers at a time. It’s very disappointing to know that this app probably won’t work for a long time, when clearly, it’s needed, but I suppose the developers’ focus lies elsewhere, wherever that may be, cause I certainly don’t think it’s here at all. All I can do is HOPE for a fix soon, but that seems very unlikely at this point…

Update: FIX for the sign in bug Quantum Fiber migrated pod functionality to its main “Quantum Fiber” app, and removed it from this “360 WiFi” app. They migrated accounts in waves, and notified folks via email. If you’re like me, this email probably got marked as spam/marketing, and you ignored it. Basically, if you’re unable to sign in on the app, but can sign into your account on a web browser, you’re account has probably moved to their main app. Download “Quantum Fiber” from the App Store, and try logging in there. I was able to get into all my stuff and manage my network again. Still leaving this review as 1 star though because I had to actively search on my own for this. Release notes exist for a reason. The old app should absolutely mention that it’s being decommissioned in waves, and to download their new app instead. —Previous review— Was logged into the app a couple weeks ago, but the app can’t log me in anymore. “Something went wrong, try again in a few seconds” on repeat. Wanted to login to debug a connectivity issue but now unable to do so because this service is entirely app managed and the app won’t sign me in.

I love the super user friendly app that allows you to check devices, access your passcode and easily set up a guest passcode as well. The service is EXCELLENT. I don’t experience lag on any of my devices and our hose I hold has tons of devices. I would definitely recommend this service to others!!

Just got my WiFi set up last Friday 8/23. The first four days everything was working perfectly. Wednesday morning, 8/28 ,everything was fine with it also before I left for work at 630am. I got home from work at 630pm and my internet has not been working since. For the past three days I have been unable to log into my account or use my WiFi that was just set up. For three days I have spent my entire day trying to get ahold of Quantum Fiber customer service and am on hold for 3+ hours with nobody to talk to. Please what is going on. How are we expected to pay when the service is like this. I can’t just cancel it through the app either I need to call someone and it’s impossible to talk to someone that isn’t a robot.

This app is beautiful and it appears really useful. Unfortunately, however, the features do not work. I tried pausing the internet for a device, and the app says it is paused, but it’s actually still connected to the internet. The “guard” feature shows that I have 4 security incidents, but they disappear from the history when I try to view incident details. Lastly, the speed test shows the same results every time, no matter how slow/fast my connection really is. So basically it’s a pretty app that tells a bunch of lies.

The app is decent… if you completely ignore the data usage numbers shown. They’re more than a 1000x off the actual usage numbers. According to the app, devices that are asleep are somehow using more data in a day than they did in a year when I had Comcast last week. It also shows devices uploading usage the same as downloading which doesn’t make sense. Usage numbers that mislead everyone is worse than not showing them at all.

Switching to Connected QF in our home has been like a move from the Dark Ages to serious high speed excellence!!

When I got Quantum a year ago I LOVED the app. I could see what was going on, exactly when websites were accessed and if they were kid friendly. Now, I can’t see anything. It doesn’t give you any details and it’s so frustrating. I wish I could download a previous version of the app. I don’t know why you’d want to go backwards, what you guys had wasn’t broken and it worked so much better. Please consider reverting back to the previous version. The app is basically useless now.

App doesn’t let me sign in. Only airing that there’s an error, which has been going on for over a month. My internet drops, and everything that was advertised seems to only be half true. I get 200mbs but only sometimes. Other times my internet will flat out not work, and I can’t troubleshoot it because the app doesn’t work At All. I feel like I’m getting internet from my friend who doesn’t know anything about internet, just has the equipment.

It worked fine until the most recent update. Now I can’t get past the login page. When I attempt to login, I go to a separate login page. After logging in, I get the “something went wrong” error message. I’ve verified my account information is correct and I’ve tried many times over the last month and I still get the same message. The app would be 5 star otherwise, but I doesn’t work anymore. Anyone else have the same issue?

My internet always showed offline at my last house. I assumed it was because I used google nest hubs instead of the 360 pods. At my new address, I used all QF equipment provided. The installation and service was a total nightmare, and the app is useless. My internet still shows as offline, the QR codes on the wired and wireless pod don’t scan in, and CS has submitted requests to add or install both at least 3 times. I get no response on the chat function, and half the time I can’t connect my phone to the network.

Basic support is OK. If for any reason you need to re-add your meshwork, you’re looking at upwards of 3 to 5 days. Supervisors are never available and always require a callback usually the next day. CenturyLink had horrible customer service, never had any service issues. Usually had billing issues. Never thought I’d say this because I hated their customer service but I miss CenturyLink. Good tech is soo much more important.

I haven’t been able to log into the app since I got it which is kind of unfortunate due to the fact that my wifi password is something bc terribly long that I can’t remember and all I want to do is change it 😭 every time I try to log in it just says “something went wrong” I’ve tried changing my password and nothing helps. If you have a solution please tell me.

I wrote a review and got a response on what to do. Which is basically uninstall and reinstall the app. Did it five times same thing. Error. So if I have WiFi issue I have to manually restart it and can’t check if there’s a connection or not. You think with this app update they would fix the problem when they encourage you to download and use the app once installing the devices.

Not sure if this is just a bug that I am seeing, but I have tried logging in over 10 times only to be met with an error message each time. Password and email are correct, connection to the internet is good, but it doesn’t seem to work. I even tried uninstalling the app and redownloading it. Still not allowing me to sign in. I would like to see some improvements that could remedy this.

I am unable to set a profile picture and designate a user level (I.e. adult, teen, household) for the main profile on my account. It seems like a “silly” issue, but I’ve been able to set up other users without issue, and I can’t see any reason I’m unable to edit the main profile on my account.

After downloading the app, I was prompted to sign in, but since I didn't have an account, I was confused about how to proceed. Unfortunately, there were no instructions on how to create an account, leaving me unsure if this was a bug in the system. It would be great if the app provided clear guidance on how to sign up, so users don't get stuck like I did. Without proper instructions, the app's usability could be improved greatly.

I’ve been trying to login for few days now and keeps backing me back out. Says, error message something is wrong and to try back later. I’ve uninstalled the app and reinstalled to try to log back in and still same error message. This is frustrating cause I cannot control my internet service connection when it comes to pausing devices.

All I get is an error notice and to try back later. I have zero access to any features needed to create a guest network for my tenant since the only way to do this is through the app. Previously, I could access the modem online with its IP address and set up a guest access, but there appears to be no way to do this through the new 7G modem online….its a complete pisser. Fix your app!!!!

The app doesn’t give accurate information unless the signal is excellent… my internet is out and it says excellent WiFi from all pods or that my phone is in airplane mode… no troubleshooting capabilities on the app, so I literally just unplug the modem and wait for the internet to come back… seems like the pods are very cheaply made as well. Long way to go, but I guess it’s cheaper?

Credentials work on every related Quantum app/sign in except this one. “Something went wrong, try again in a few seconds” happens on every single attempt. Also, I’ve submitted 2 different inquiries on this, neither being met with any confirmation that it’s been received. Does this company even have a customer service department? If they do, they have a ways to go before it’s usable

Moved to Quantum recently and have been very happy with it. Glad we made the change.

The bottons need to give feedback so you know you’ve pushed them. I don’t use the email app the apple comes with so I can’t contact support from the app. There is not a listed email address. Just a link to send them an email that opens the iPhone email app.

This app does not work, I can’t sign in. I can’t manage anything. My phone is up to date, I have uninstalled and reinstalled the app. Nothing works. It keeps telling me that you’ve experienced an error and to try signing in a few seconds later, but it doesn’t work. I reach out to customer service they can’t do anything. Really poor company and app.

I recently had quantum installed with the new wifi 7 pod (router), and after assuring me the app would work, I had to spend an hour on the phone with customer service to find out the app only supports wifi 6 routers. So totally useless on new setups, and the techs and customer service are not trained to set correct expectations around this. Huge waste of time.

The pods are great but become useless when you cannot control the WiFi, it doesn’t allow you to choose what time for the 2Gz and what name for 5 GHz, also there are no options to control the power of the WiFi, and now days we have 6ghz which is not available on these pods

I’ve been trying to log in and it will not let me do that! Not impress with this company or the service as I experience dropouts! I though fiber optic internet was supposed to be rock solid - apparently it. I friend to call but was too led the wait was 30 minutes! I guess everyone else is upset at their poor service.

Worked fine in the beginning. Now for a few weeks get an error message to try again in a few seconds. No help from customer support or on eternal hold. Have deleted the app, and nothing has worked.

Why on earth are there two quantum apps. Just, combine them into one. Cause the other one won’t even let me change my internet password and this one won’t let me log in.

The app has been broken for weeks. I can log in on a desktop but then I go to the app and it says user not enabled or that the app cannot log on. Wish they would fix this. Terrible customer service. No one is there and I’m always waiting on line..who has time to be guest 180 at 8am, 12pm, 4pm, & 10pm.

Upgraded to get better internet as it was so slow. Turned out to be even worse. Now can’t even play any games because the internet is so slow. The streaming on the tv is hit or miss. Internet on my hotspot is faster.

Confirmed I have the correct login, yet literally cannot get past login screen. Simply says “something went wrong try again in a few minutes”. Unsurprisingly, it does not work after waiting a few minutes.

I cannot even manage my service if I cannot connect using the app. It’s been forever and no message about when it will be fixed. What gives??

This app reports drastically higher data usage than what is actually being consumed so that users are tricked into subscribing for the largest data package. This “bug” has been present in the app for over a year and Quantum Fiber has no plans to fix it.

Having problems with connection

I’m signed in from a browser but the app just returns an error when trying to sign in. All of the websites trouble shooting for the 360 mesh pods require the app. So how are we supposed to use any of the app features if we can’t login to the app?

Had a tech come install yesterday. Told me it was good to go, but don’t rename it for a few hours. Can’t rename it except for in this app. App won’t recognize any of my equipment. No humans to talk to. I’m about to just cancel this and go back to my old service.

I have spent, not exaggerating, hours with support trying to get the IOT onboarding button to appear without any luck. This means I can not connect my 2.4ghz smart home devices to my internet.

Reliability of service is marginal at best. Customer service by and large can barely speak English and have no latitude to set up technicians to service the issue. And quantum hides their phone number in hopes of not having to deal directly with the customer.

The app worked great for about the first week or so, since than, “Something went wrong, we encountered and error, please try again in a few seconds” uninstalling the app and reinstalling did nothing

The app is getting stuck at the log-in screen and won’t let me in. I’ve reset my password and redownloaded the app, neither has worked. Called customer service and it was told it would be a 1.5-hour wait.

Service always goes out. Charged me twice in the same week for a total of 5 times when I’ve only had the service for 4 months. Can’t even log into this app. Nothing works.

What’s the point of having an app if your customers can’t use it at all. Every time i go to log in it tells me it encountered an error try again in a few seconds but it never works

The 360 pods broadcast the same SSID for both 2.4 GHz and 5 GHz bands. According to the Quantum Fiber website, this app should have an “IoT onboarding mode” button to force a device to use 2.4 GHz. This version of the app does not have that button and functionality

Century Link made me switch to Quantum and it’s been garbage. This app won’t accept my password even though the other Quantum app and all my wifi devices accept it. Customer service was not helpful and very rude.