I still have the Now Classic. I do have to admit this one does respond a lot faster I do like the interface aspect of it. There are some other variables in which I think I do like from the Now Classic however, I just recently started using this version so it’s just one of those things where I will have to get used to, but thus far I do have to say I’m enjoying it. One of the main things that I would really like to be able to do that I was able to do on the Now Classic is be able to set up what tabs I’d like to have used instead of already having it pre-configured for me. This gives me customization tailored to me that I am not currently getting.
One feature I would like to see added is that of being able to have nurses sign for multiple deliveries at once. There are nurses who don’t want to get called every time we bring a new beds to their unit. If we could be able to do our scans and take our picture and then store them for later so that they can sign for multiple orders at once that would be great
I love this app and the only thing I would change would be a notification reminder when a ticket is assigned to our team rather than just the ones we get when tickets are assigned to techs directly. I would also like to see a better interrelation of the REQ and TASK tickets. Over all this app is great and definitely essential.
This new version is a disappointing replacement for the previous app. There is no way to see tickets for a specific CI or see tickets you are watching via saved favorite filters. It’s such a loss of use and isn’t worth logging into unless a ticket is sitting in your group queue just waiting on you. I have had to resort to using the full web page instead just to see tickets I need to find by application CI. Give us back our personal filters!
The app is decent my main concern is that the log out timer is super short! Whenever I try to use the app I always have to wait to log back in and it’s really annoying throughout the day. At least add a setting please also my facility has to be added every time I create an incident. It’s not as bad as you can quick search but it would be helpful if it could store the last facility you used.
I would like to be able to see more ticket details in the app as well as be able to tap a user’s name to see their record/profile in a pop up so I can get a quick glance or just open their profile.
There needs to be an option to change the on-call person
The app is good overall. It’s a bit slow sometimes but it’s a huge database so I can’t blame the app. There needs to be an option to change the on-call person whenever we need to change the on-call person we have to load the site on a laptop or desktop computer.
Thanks for fixing the notifications read issue. Would it also be possible to manually set it to read/unread? So like if you read a message and it’s important then can set it to unread as a reminder later. Thanks!
…because it helps with notifications when other services are not giving them to you. As long as this app is running when you are on-call, the notifications work. I tend to keep it running regardless just incase. Stay safe!!!
Will be much more useful with a little filtering. We have a large team, need the ability to filter within the team for a particular site. Way too many notifications that don’t pertain to our site. Works very well to keep tickets updated after you get them in the my work tab.
I like the app a lot. I wish you could delete notifications once a task is completed. I have 47 notifications that I have completed but the app still shows them as if they have not been completed.
After navigating anywhere in the app, the Home Screen doesn’t load again. Most recent update doesn’t show notifications in the notification tab but the notification number continues to increase; so you have hidden notifications that you can’t get rid of or mark as read. Clicking between screens is slow. iPhone 13 Pro Max running iOS 17.1.1, version 16.4.1 of ServiceNow.
It is easy to use, the only thing is that I wish I could choose what types of ticket I need to see, it is all bundled into one. I wish I could easily identify the notification on top of the icon, like right now is say 6, what does that indicate?
If I could give this a zero I would. I have spent the past 1/2 hour trying to find a way to search for a specific ticket to help someone else. Never found a way. I can see my tickets and my groups tickets but I need to be able to search and find tickets that are not in my groups assigned work. Never found search never found help so I can find out how to search. A waste of time and disk space. Not intuitive at all. I could go on but this wore me out.
The app is good for looking at tickets, however I need to be able to copy device names and information to external applications and this app will not allow that. I’m sure it’s a security measure, but it’s really frustrating to have to tap between apps. Hopefully this can be fixed with an update in the future.
This app is ok to view service incidents for our company. But, with out the ability to change an incident state other then resolved it is almost useless for our service technicians. They are still stuck getting on a computer to show in progress or place an incident on hold.
I understand the INC and REQ operate from different tables but can we not get eyes on these tickets? It prevents me from being out all day and not relying on a full device. I also want to know who made the decision to not start every sentence of a comment, work note or resolution, with a capital letter. That had to be by design. It’s a great way for the technicians to look unprofessional to their users.
Amazing experience using the app. I have all my critical functions at my fingertips. I can easily perform work in the field via field service, or address customers cases right from my mobile!
My company uses email address as the user id. The keyboard should be setup to not have to go to the number pad for the @ or the . for email addresses. The mobile version should fit on the screen. I have to slide my screen to see the entire ticket. Poor implementation for the mobile platform.
I never meant to find a computer login look for the tickets then update them or closer. This new app shows me my work. I do it on the fly not at a computer walking awesome.
Can’t login because Conditional Access / Intune doesn’t see the device certificate
App looks nice from the preview, but cant sign in since our Azure AD can’t see the device certificate when logging in and therefore rejects the sign on assertion. Any chance you can bounce the user out to safari browser for authentication? Would for sure solve my problem since I can sign into Service Now in the browser on the same device just fine.
The UI is confusing, and overloaded with irrelevant information. When I’m in the field I want to know who, where, when and how to contact them. Getting that information out this app is such a pain. Even when I can find a phone number, I can’t just press it and call, the app doesn’t let me, even though this is exactly what the app should be for. Very poor experience overall.
Not a bad app, can be a little difficult to find some tickets.
Sometimes it is hard to navigate this app, but once you have located what you are looking for, it is a great way to keep track of, notate, and resolve tickets during the day while on the move.
This app is ok, it needs more functionality added. Specifically we need to be able to mark ourselves active, in order put ourselves in the ticket queue. I can’t find it anywhere in the app. This was functionality that exists in the classic app. Please add to this one!
I used the old legacy app. This is improved in many ways. It helps me do my job. It is easier to use on the iPad than the iPhone due to screen space, but still a good app.
The app is a great companion to the ServiceNow ticketing system. For on-call notifications it relies only the phone’s default notification tone which is problematic because it blends in with every other notification coming in on the phone. Otherwise, I’d give it 5 stars.
When scanning barcodes, the app should automatically determine if it’s the correct barcode length. For instance, when I am trying to scan a PP ID barcode and hit a date field etc. the system should determine that the length of the scan field is incorrect and not accepted, but keep looping until the right barcode is recovered.
Why is is so hard to allow all tickets to be searched for field techs that do not have access to their computers on the go. It would be nice if SN could layout the whole incident on 1 page instead of having to go back and forth. I only have the app downloaded because I have to. I use a browser to access all my incidents. I give the app a chance every now and then just to be disappointed about wasting my time.
Is there a way to switch personas? I chose the IT Operator and do not see how to open a service request. It would be great to have a view which describes the different personas in one page to help the person installing chose their correct view.
Our company switched to this version and when it was deployed you had to sign on every 10 minutes and push notifications didn’t work. Not sure whether these quirks were Service Now’s issues or my employer but I ended up deleting the app as it was completely useless. If there was a way to give a zero star rating I would.
I’m sure you already know about East Coast midnight lock out of other time zone check out, but the entry also disappears from list as soon as you check out so you can’t refer to it later. Would also like a view of closed tasks.
What a piece of garbage this app is. The functionality is so minimal and bad design that key data fields are missing or impossible to find. I believe all the high reviews must be for service now employees as this app is so terrible it’s unusable. I’m going back to having to hack the url in a browser to get it off mobile view to actually get something that is workable.
After hours stat wots contain .wav files. Those are not easily obtained through the new service now agent. Once I was able to retrieve through the old service now route then the phone didn’t know how to play. I had to download and play through edge. This is all not something techs should struggle with at night especially for stat calls.
I’m glad there is a notification. Could we please be able to modify it so that it can be louder and/or select our notification tone? Otherwise, it’s awesome. Great job.
The app has a lot of potential, especially the notifications have been really helpful. However the use of the app is still very limited and takes multiple actions to complete simple steps.
This app is no use to the analyst who needs to find their tickets and unassigned tickets. And when I do find them I can’t open them. Why did you get rid of Now Classic? You could actually work from that app and all of my saved filters were there. I don’t know who this app was made for, but it wasn’t someone that needs to actually use it.
There seems to be an issue with this app where spellcheck suggestions are automatically applied while I’m still typing. When you press space to accept the spelling correction, it forgets to move the cursor to the end of the world thus you insert a space into the middle of the word.
There are still things you can't do and have to start up a mobile browser -- Can't edit the caller field for example. Most things work but that's annoying.
When I want to open the app, I tap the icon, then I tap the SSO field, then I either type in my whole SSO and pword or recall from saved pword, then it prompts for duo login, then it asks for the App PIN. Seems like a lot of layers.
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